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The refugee's narrative in Malaysia is unforeseen because most of them live in vulnerability without essential necessities such as shelters, foods, financial issues, difficulties in getting medical treatment and children living sans formal education. The instability of the refugee life has attracted the attention of many actors notably NGOs, to provide humanitarian assistance. Therefore, this paper sheds light on identifying the role of NGOs in alleviating refugee suffering and concurrently to explore how their participation contributes to community integration. This study is a case study that adopted a qualitative approach through a semi-structured interview with four MyCARE's officers and participant observation. The selection of organization has been made based on the active participation of refugees in Malaysia since its establishment. The findings show that forms of humanitarian assistance are subsistence assistance, food packs, health care, education, counselling, self-reliance and qurban have greatly reduced the burden of refugees. The NGOs involvement, activities, foreign partnerships, recipient, distribution across the globe, charitable, government support through this humanitarian activities have found elements of religious, ethnic, ethnic, gender, age and power to share in unity and integration. [ABSTRACT FROM AUTHOR]