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INFN has been running a distributed infrastructure (the Tier-1 at Bologna-CNAF and 9 Tier-2 centres) for more than 20 years which currently offers about 150000 CPU cores and 120 PB of space both in tape and disk storage, serving more than 40 international scientific collaborations. This Grid-based infrastructure was augmented in 2019 with the INFN Cloud: a production quality multi-site federated Cloud infrastructure, composed by a core backbone, and which is able to integrate other INFN sites and public or private Clouds as well. The INFN Cloud provides a customizable and extensible portfolio offering computing and storage services spanning the IaaS, PaaS and SaaS layers, with dedicated solutions to serve special purposes, such as ISO-certified regions for the handling of sensitive data. INFN is now revising and expanding its infrastructure to tackle the challenges expected in the next 10 years of scientific computing adopting a “cloud-first” approach, through which all the INFN data centres will be federated via the INFN Cloud middleware and integrated with key HPC centres, such as the pre-exascale Leonardo machine at CINECA. In such a process, which involves both the infrastructures and the higher level services, initiatives and projects such as the "Italian National Centre on HPC, Big Data and Quantum Computing" (funded in the context of the Italian "National Recovery and Resilience Plan") and the Bologna Technopole are precious opportunities that will be exploited to offer advanced resources and services to universities, research institutions and industry. In this paper we describe how INFN is evolving its computing infrastructure, with the ambition to create and operate a national vendorneutral, open, scalable, and flexible "datalake" able to serve much more than just INFN users and experiments.

Having a long tradition in state-of-the-art distributed IT technologies, in the last couple of years INFN made available to its users “INFN Cloud”: a cloud infrastructure and related services portfolio dedicated to the scientific communities supported by INFN. Given the distributed nature of the infrastructure as well as the considerable number of technical solutions provided to the INFN users, it is important to have a reliable user support service aimed to properly interact both with INFN Cloud users and administrators. As an added value, proper training activities have been defined and differentiated to different types of users and the training courses are integrated with a rich set of user guides and technical documentation. In this article, an overview of the INFN Cloud, its evolution to DataCloud project, and the support and training activities will be provided and presented.