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Purpose Supply chain management (SCM)-embedded valuable resources, such as capital, raw-materials, products, partners, customers and finished inventories, where the evaluation of environmental texture and flexibilities are needed to perceive sustainability. The present study aims to identify and evaluate the directory of green and agile (G-A) attributes based on decision support framework (DSF) for identifying dominating measures in SCM. Design/methodology/approach DSF is developed by exploiting generalized interval valued trapezoidal fuzzy numbers (GIVTFNs). Two technical approaches, i.e. degree of similarity approach (DSA) and distance approach (DA) under the extent boundaries of GIVTFNs, are implicated for data analytics and for recognizing constructive G-A measures based on comparative study for robust decision. A fuzzy-based performance indicator, i.e. fuzzy performance important index (FPII), is presented to enumerate the weak and strong G-A characteristics to manage knowledge risks in allied business environment. Findings The modeling is illustrated from the insights of decision-makers for augmenting business value based on cognitive identification of measures, where the best performance score is identified by the “sustainable packaging” under the traits of green supply chain management (GSCM). “The use of Web-based applications” under the traits of agile supply chain management (ASCM) and “Outsourcing flexibility” under traits of ASCM is found as the second and third most significant performance characteristics for business sustainability. Additionally, the “Reutilization (recycling) and reprocessing” under GSCM in manufacturing and “Responsiveness and speed toward customers needs” under ASCM are found difficult in attainment. Research limitations/implications The G-A evaluation will assist in attaining performance excellence in day-to-day operations and overall functioning. The outcomes will help executives to plan strategic objectives and attaining success. Originality/value To reinforce the capabilities of SCM, wide extent of G-A dimensions are presented, concept of FPII is reported to manage knowledge risks based on identification of strong attributes and two technical approaches, i.e. DSA and DA under GIVTFNs are presented for attaining robust decision and directing managerial decision-making process.

This paper made an effort to compile the relevant research articles in the last 18 years on sustainable supply chain management practices. The author has classified the review based on sustainability in manufacturing and supply chain aspects using the dimensions of sustainability (i.e., economic, environment social aspects, and sustainable supply chain management performance evaluation). The authors summarized the relevant work published in noted refereed national and international journals and conference proceedings. The work suggested some research directions as well as propositions for researchers, especially with reference to the Indian context.

Due to consistent surge strength in the form of legislations as well as a part of corporate social responsibility, companies in emerging economies like India need to synchronize. This is possible by implementing the concept of social sustainability in supply chain business activities. This paper investigated key factors influencing the adoption of social sustainability in supply chain activities of Indian manufacturing sector as a social development perspective. The present study covered literature review on sustainable supply chain covering social perspectives as well-chosen Indian manufacturing companies to investigate social perspectives. Social sustainability issues among Indian manufacturing companies using a structured questionnaire were investigated. Using the convenience sampling, 155 responses were collected as part of data collection and performed factor analysis, analysis of variance (ANOVA), and correlation to investigate and accomplish the research objectives. This paper investigated and found the following factors influencing the enactment of social sustainability in supply chain activities of Indian manufacturing sector as a social development perspective: community, safety, product responsibility, sustainable business opportunities. This study also investigated the relationship among different identified social sustainability practices in supply chain activities of manufacturing companies. The author has also proposed “house of social sustainable supply chain management practices” for Indian manufacturing sector. This paper proposed social sustainable factors to be implemented across the supply chain of the Indian manufacturing sector as it has been strong, pragmatic, and pertinent and can be conformed to by the organization with minimal changes in their prevailing work structure.

Purpose The purpose of this paper is to develop and validate a scale measurement of supply chain operations reference (SCOR)-related performance indicators and proposed constructs, SCOR-related performance indicators as practices within the Indian manufacturing sector. Design/methodology/approach A literature-based model on SCOR processes with five constructs and respective performance indicators was empirically validated by using a structured questionnaire. A total of 155 respondents among Indian manufacturing sector participated in this research, and the returned questionnaires were analyzed by using structural equation modeling. Findings The study established a relationship among the SCOR-related performance indicators and overall supply chain performance indicators (OSCPI). The moderation effect of demographic characteristics, namely, employee size, company age and type of company showed significant differences between SCOR-related performance indicators and overall supply chain indicators. Research limitations/implications The scope of the study is limited to specific Indian manufacturing firms. The survey could not represent whole population of manufacturing sector. Practical implications The findings assist managers/supply chain practitioners in improving the performance measures identified using the standard framework, i.e., SCOR processes, overall supply chain performance measures as standard practices for Indian manufacturing sector for a profitable and sustainable business growth in global environment. Originality/value This research holds a value for suggested practices under SCOR processes and the proposed model for OSCPI, a path finder/performance measurement tool for supply chain professionals in the Indian context.

The objective of this paper is to investigate the patients as customers, patient satisfaction and its determinants, measurement issues in health care units of India an exploratory approach. As the empirical study using five dimensions of SERQUAL in various cities covering three states of India Telangana, Chhattisgarh and Himachal Pradesh. A total of 120 responses from patients as customers and 45 responses from doctors. A seven point scale was used to investigate the results. The results reported are used by the health care units to refine, restructure to enhance quality management issues and for the future directions. This work helps in designing effective healthcare quality strategies in hospitals gap analysis has also been done. This report also identifies some discomfort in the patient services quality of the hospital for further improvements as an exploratory approach.

This study aims to enhance our understanding of the organic food supply chain among practitioners, academicians and researchers by underlining the major factors affecting the growth of the organic food business. Previous articles on organic food have been quantitative in nature; therefore, we proposed a qualitative study as a pathfinder for prospective researchers to understand the complex factors involved in the organic food supply chain (OFSC). To do so, this study reviewed eighty-four previous studies on organic foods and proposed a conceptual model for future research; customers' attitudes shall be influenced by sustainability, market deterrents, personal values, demographic and the socioeconomic environment. A customer's attitude has a direct impact on the purchase intention of the OFSC. The study also suggests an investigation of the indirect impact of sustainability, market deterrents, personal values and demographic and the socioeconomic environment on organic purchase intentions. The findings affirmed globally that environment protection, pesticide-free food and animal protection are major sustainability issues. In addition, premium price, insufficient availability and low awareness are the greatest deterrents, considering that personal values such as health benefits, natural contents, superior quality and better taste foster customers to purchase organic foodstuffs. In demographic and socioeconomic environmental contexts, education and income have emerged as major predictors of organic product purchases.