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3. Service Design Capabilities

12. Core Service Design Capabilities

13. Navigating Service Design Tools Using the Map of Capabilities

14. Designing for the Level of ‘Service as Infrastructure’

15. Designing for the Level of ‘Service as Systemic Institutions’

16. An Approach to Service Design

17. Introduction

20. Beyond This Book

23. When we talk about time, we mean many different things: employing visual mapping to think through more-than-human temporalities in participatory design.

25. Innovation and Design

30. Contributors

42. Introduction

44. Methodological Framework

45. Working in the Field

47. Depicting the Data City

48. Introduction

49. We Live in Informational Landscapes

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