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Demonstrates the centrality of emotion in the organizing process. Focuses on the enjoyment 911 dispatchers derive from their performance of emotional labor as comic relief, as a fix, or as altruistic service. Speaks to the broader issue of emotional labor in the construction of organizational community. (NH)

[Scene 1: Walking to get lunch at the Bistro.] Erika: Chad, how's that reflection on what it means to teach at a Jesuit institution going? Chad: Well, I'm not really [...]

The article focuses on the condition of women executives in organizations. The article argues that the popular business press is a powerful participant in gendered organizational practices. After a discussion of the theoretical underpinnings of the paper, as well as a brief review of research in feminist organizational communication and gendered media, the focus moves to Fortune magazine and its "Power 50" list. The article also presents a case study of the press coverage of Carly Florina, Fortune's number one pick for three years running. While the increasing number of women executives perhaps demonstrates progress, the magazine coverage perpetuates familiar stereotypes of women in organizations. The author argues that one pattern of interaction that helps to prop up the glass ceiling is the rhetorical construction of the images of business people in the popular business press. It is important to acknowledge that this can happen with or without malicious intent on the part of the producers of these images, and can be an unintended consequence of their actions.