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The purpose of this study was to explore the relationship between online reviews and ratings through text mining and empirical techniques. An Indian food delivery portal (Zomato.com) was used, where 50 restaurants on Presence Across Nation (PAN) basis were selected through stratified random sampling. A total of 2530 reviews were collected, scrutinized, and analysed. Using the NVivo software for qualitative analysis, seven themes were identified from collected reviews, out of which, the 'delivery' theme was explored further for identifying sub‐themes. Linear regression modelling was used to identify the variables affecting delivery ratings and sentiment analysis was also performed on the identified sub‐themes. Regression results revealed that hygiene and pricing (delivery subthemes) demonstrated lower delivery ratings. These variables can be established as indicators for restaurants and related online food delivery services to build their business model around them. Similarly, negative sentiments were observed in pricing and hygiene sub‐themes. Restaurants and online food services can enhance hygiene levels of their food delivery process in order to receive higher delivery ratings. Similarly, pricing of food items can be modified such that customers are not deterred from ordering the items—food and ordering service do not become cost‐prohibitive. This study devised a standardized methodology for analysing vast amounts of online user‐generated content (UGC). Findings from this study can be extrapolated to other sectors and service industries such as, tourism, cleaning, transportation, hospitals and engineering especially during the pandemic. [ABSTRACT FROM AUTHOR]

Nutrition labels are public health tools that provide information about nutritional content of ingredients present in the food products. The labels assist consumers to differentiate between alternatives and make informed choices regarding food products. This study is conducted in New Delhi, India to assess the consumer usage, understanding, and influence of nutrition labels while purchasing ultra‐processed food products. Mall intercept survey was carried out to collect the data from consumers with the help of a structured questionnaire. A total of 303 valid responses were collected and analyzed through descriptive statistics, Chi‐square test, and Fisher exact test. Findings of the study revealed that most of the consumers do read nutrition labels during purchase of ultra‐processed food products but its usage frequency is not up to the mark. Only about one third of the consumers read nutrition labels "always," whereas female consumers uses nutrition label more frequently than the male consumers. The most common reason for reading nutrition labels was to "eat healthy food" and "for dietary purpose", while lack of time, lack of interest, and difficult terminology were the most common reasons for not reading nutrition labels at the time of purchase of ultra‐processed food. It was also found in this study that those respondents who read nutrition labels regularly during purchasing, their buying decision gets influenced positively through nutrition label information. This study also indicates that there is a need to promote the benefits of reading nutrition labels among consumers of developing countries to facilitate healthy eating habits. [ABSTRACT FROM AUTHOR]

We are witness to a contemporary era where time and distance has become totally redundant and there is a rapid change in the practice being adopted by established institutions. There is, at our finger tips, virtual explosion of information and availability of everything under the sun. The IT Act 2000 was passed to facilitate e-commerce, e-education, e-governance and e-communication. The electronic communication and e-commerce has proved to be a boon, and, at the same time, bane also. New multimedia technology is being misused and abused by criminals in cyber space. The present paper seeks to decipher the IT Act (which is comparatively a new law) and critically examine and evaluate the welcome and unwelcome features of Indian Cyber law. The success or failure largely depends on the mode and manner of its implementation. One can hope and wish that the IT Act will keep pace and be in tune with the technology and prove to be a model law for other countries. [ABSTRACT FROM AUTHOR]