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Priority-setting is a collective responsibility centred around inclusive engagement and alignment with the needs and desired outcomes of the community. In this study, we leveraged the collective expertise of stakeholders from the child and family service system, to identify priorities for supporting the health, education and wellbeing of children and families living in Logan, Queensland. A pragmatic approach combining a modified nominal group technique and consensus methodology was undertaken. Key system factors were identified and consolidated into 10 priority areas, which were ranked via an online questionnaire. The top three priority areas were identified by the service system as (i) early family and child support programs, (ii) support and resourcing of existing services, and (iii) recognition and support of a diverse community. These results present an opportunity to leverage the local knowledge and expertise of the service system to design solutions that address the greatest challenges for children and families in place. [ABSTRACT FROM AUTHOR]

Transformative Service Research (TSR) highlights the fundamental importance of resource integration for consumer well-being. However, recent research suggests that resource integration can be problematic and imperfect, particularly for vulnerable consumers with complex and ongoing resource requirements. Such vulnerable consumers may face transition challenges and end up in an uncertain "in-between" experience of liminality, where the linkage to resource integration remains under-researched. In response to recent service prioritization challenges, we explore how vulnerable actors experience liminality and resource integration in service systems. The vulnerable actors highlighted in this study are parents in families of children with life-long conditions (e.g., autism spectrum disorder/ASD and Down syndrome). We reveal a new form of liminality as a persistent, relational phenomenon that interdependent vulnerable actors with ongoing complex resource needs collectively experienced within service systems. Further, we identify the dynamics of persistent liminality as Precipitating, Subsisting, and Resisting. Finally, in line with TSR, we shed light on the resource constraints that decrease the well-being of vulnerable consumers. We also identify implications for theory, practice, and future research. [ABSTRACT FROM AUTHOR]

Abstract The challenge of elderly care presents a formidable task, demanding the collective attention of governmental bodies and diverse sectors of society. The integration of Artificial Intelligence (AI) into the research and development of Social Elderly Care Service (ECS) has emerged as a dominant trend, holding substantial importance in the establishment of an efficient ECS system. This study aims to serve as a comprehensive reference for the advancement of China's ECS system, achieved through the harmonious integration of a social ECS system with AI capabilities. This paper introduces the fundamental theory of AI, delving into the intricacies of the greyscale model of AI. Furthermore, it provides an overview of the current landscape of elderly care and elder care institutions, offering scientific data and insights to propel further research on AI development and system construction. Through an analysis of the existing research status, the study identifies prevalent issues within the AI-ECS integration, emphasizing pivotal factors influencing the construction of a robust social ECS system. To address these concerns, the study puts forth specific and viable policy recommendations. Notably, the questionnaire's statistics underscore that 83% of the elderly populace would opt for AI-driven solutions in selecting intelligent products, thereby underscoring the pivotal role of AI within the social ECS system. The challenges facing elderly care systems, including demographic shifts, resource constraints, and evolving societal norms, demand innovative solutions for providing efficient and effective care. This study addresses these challenges by exploring the integration of Artificial Intelligence (AI) into Social Elderly Care Services (ECS) in China. By delving into the theory of AI and assessing the existing research status, the study identifies key issues in AI-ECS integration and proposes viable policy recommendations. Insights from stakeholder surveys further highlight the importance of AI-driven solutions in meeting the needs of the elderly population.

This paper studies the design of a service system in the presence of economies of scale (EoS). The goal is to decide on the number, location, service capacities of facilities, and the allocation of customers to the opened facilities to minimize the total cost of the system. The total cost includes the opening and serving costs of facilities as well as customers' transportation and waiting costs. To reflect the EoS in the modeling, a general opening cost function is assumed for each service facility with the characteristic of being concave and nondecreasing in its service capacity. A Lagrangian relaxation algorithm is developed for solving the problem in its general form. The algorithm decomposes the relaxed model into homogeneous subproblems where each one can be optimally solved in polynomial time with no need for an optimization solver. Furthermore, the optimal service capacity of each open facility is determined as a closed‐form function. Our computational experiment shows that the developed algorithm is both efficient and effective in solving the proposed problem. [ABSTRACT FROM AUTHOR]

The challenge of elderly care presents a formidable task, demanding the collective attention of governmental bodies and diverse sectors of society. The integration of Artificial Intelligence (AI) into the research and development of Social Elderly Care Service (ECS) has emerged as a dominant trend, holding substantial importance in the establishment of an efficient ECS system. This study aims to serve as a comprehensive reference for the advancement of China's ECS system, achieved through the harmonious integration of a social ECS system with AI capabilities. This paper introduces the fundamental theory of AI, delving into the intricacies of the greyscale model of AI. Furthermore, it provides an overview of the current landscape of elderly care and elder care institutions, offering scientific data and insights to propel further research on AI development and system construction. Through an analysis of the existing research status, the study identifies prevalent issues within the AI-ECS integration, emphasizing pivotal factors influencing the construction of a robust social ECS system. To address these concerns, the study puts forth specific and viable policy recommendations. Notably, the questionnaire's statistics underscore that 83% of the elderly populace would opt for AI-driven solutions in selecting intelligent products, thereby underscoring the pivotal role of AI within the social ECS system. The challenges facing elderly care systems, including demographic shifts, resource constraints, and evolving societal norms, demand innovative solutions for providing efficient and effective care. This study addresses these challenges by exploring the integration of Artificial Intelligence (AI) into Social Elderly Care Services (ECS) in China. By delving into the theory of AI and assessing the existing research status, the study identifies key issues in AI-ECS integration and proposes viable policy recommendations. Insights from stakeholder surveys further highlight the importance of AI-driven solutions in meeting the needs of the elderly population. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Remote Sensing is the property of Editorial Office of Journal of Remote Sensing & Science Publishing Co. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Place of residence significantly influences health, well-being, and quality of life. This study reviewed the grey literature using evidence mapping and thematic analyses to identify, describe, and synthesise service system knowledge concerning children and families experiencing place-based disadvantage. Twenty-four documents were reviewed and four key themes identified (1) infrastructure and safety; (2) access and navigation of services; (3) gaps in the support system and (4) the user experience. Our findings highlight target areas to improve the outcomes of children and families in the context of spatial deprivation, and notes a need for better coordination and management of service system knowledge. [ABSTRACT FROM AUTHOR]

Objective: Effective service systems are necessary to address the prevalence and impacts of child abuse. The current study introduced a jurisdictional approach for assessing child abuse prevention service systems to identify service system gaps or opportunities to strengthen child abuse prevention. Method: We used quantitative descriptive analysis and thematic analysis to analyze and synthesize results of a desktop assessment/analysis of 30 individual programs with child abuse prevention objectives operating in a single jurisdiction in Australia. Results: Qualitative themes for strengthening services included program model line of sight, documented models of service provision, evidence-based programs, and culturally competent service provision. Conclusions: The current study highlights the importance of evaluating existing service systems at scale. Results present an opportunity for learning about how to improve service system design for families with multiple and complex needs, such as having clear and documented service models; tailoring programs and program components to the specific needs of target groups, including cultural and language needs; determining appropriate dosing of programs and services; including strong clinical and cultural governance; ensuring the workforce is suitably qualified and/or trained, including cultural competencies; and including regular and ongoing evaluations of programs and services to determine effectiveness and highlight areas for improvement. These findings are relevant for practitioners, program funders, program developers, and policymakers. [ABSTRACT FROM AUTHOR]

This experimental research study explores the concept of longevity in the context of design. It emphasises the importance of creating meaningful and impactful solutions to complex social-technological challenges posed by an ageing population and the longevity economy. In the context of the diid issue, different authors discuss the role and influence of design and the creative process in addressing issues related to longevity, and celebrating people's independence, health, finance, and quality of life through innovative products, processes, places, and platforms. It introduces the concept of Design for Longevity (D4L), which incorporates comprehensive considerations encompassing family dynamics, housing, community engagement, health, education, investment, risk, and advocating for the individual's multiple life stages with purpose and respect. The introductory paper also highlights the contribution of D4L in the ongoing discourse on the social impact of design in fostering community building, social interaction, and engagement among older adults to enhance longevity, literacy, fitness, and well-being. [ABSTRACT FROM AUTHOR]

Global epidemiological evidence indicates high rates of mental illness but low rates of diagnosis among older people. In China, service providers identify older adults with mental disorders in varied ways. Taking Shanghai as an example, this study revealed how the identification methods of geriatric mental health disorders in nonspecialized institutions diverge, providing a reference for the integration of services. A purposive sampling method was adopted to conduct semi-structured interviews with 24 service providers from various nonspecialized geriatric mental health care institutions. Interview audio was recorded with consent and converted into verbatim transcripts. The interview data were analysed thematically. Although service providers from the health care system tended to apply a biomedical-oriented assessment, those from the social care system typically identified mental disorders among older people based on selective attention and interpersonal relationships. Although there are stark differences, the various identification mechanisms implicitly converge—the relationship with clients has become an important consideration. Geriatric mental health issues urgently require the integration of formal and informal care resources. Referring to the idea of task transfer, social identification mechanisms are expected to be a useful supplement to traditional biomedical-oriented identification. [ABSTRACT FROM AUTHOR]

There is strong evidence to suggest that children are negatively impacted by growing up in places where there are high levels of disadvantage present. However, these children can reap substantial developmental benefits (even more so than those who do not experience disadvantage) from access to and engagement with community and social services supporting health, education, and wellbeing. Yet, due to the complexity of service provision, access, and outcomes for children and families living in disadvantaged places, the service system in these contexts often is found to be ineffective in meeting the needs of the community. This study utilises a participatory approach, engaging service providers working with children and families in a disadvantaged place to identify key leverage points that have the potential to promote systems reform. Using participatory systems mapping, the findings illustrate aspirations (or the ideal state) of the service system that are characterised by early intervention, high levels of service coverage, and interconnected services, all of which enable wellbeing for children and families. User orientated and service orientated factors that act as barriers or enablers are also identified and key levers of service reform are discussed, particularly increasing accessibility of services and reducing vulnerability of service users.

Major research breakthroughs over the past 30 years in the field of substance use prevention have served to: (1) enhance understanding of pharmacological effects on the central and peripheral nervous systems and the health and social consequences of use of psychoactive substances, particularly for children and adolescents; (2) delineate the processes that increase vulnerability to or protect from initiation of substance use and progression to substance use disorders (SUDs) and, based on this understanding, (3) develop effective strategies and practices to prevent the initiation and escalation of substance use. The challenge we now face as a field is to "normalize" what we have learned from this research so that it is incorporated into the work of those involved in supporting, planning, and delivering prevention programming to populations around the world, is integrated into health and social service systems, and helps to shape public policies. But we wish to go further, to incorporate these effective prevention practices into everyday life and the mind-sets of the public, particularly parents and educators. This paper reviews the advances that have been made in the field of prevention and presents a framework and recommendations to achieve these objectives generated during several meetings of prevention and implementation science researchers sponsored by the International Consortium of Universities for Drug Demand Reduction (ICUDDR) that guides a roadmap to achieve "normalization." [ABSTRACT FROM AUTHOR]

The food and beverage (F&B) industry aims to satisfy customers' needs by providing food and beverages while continuously developing creative and innovative steps to stay competitive. However, the COVID-19 pandemic has had a detrimental impact on the industry's survival, with a reduction of more than one-third of their daily income. One reason for this decline is the decreased interest of customers to dine in restaurants. To mitigate further losses, the F&B industry must innovate its services to meet the needs of customers who prefer to enjoy food at home or work. Delivery service is a critical aspect that must be developed, and adopting the appropriate information technology (IT) for service delivery automation can provide an economical solution and added value to the F&B industry. This study proposes using public APIs to support and enhance the F&B industry's delivery service system. Specifically, the WhatsApp API is selected to automatically notify drivers to process deliveries. This paper presents the design of a public API-based order delivery service system for the F&B industry that can be integrated with existing systems. [ABSTRACT FROM AUTHOR]

Purpose: Emerging transformative service research (TSR) studies adopt a service system lens to conceptualise well-being across the micro, meso and macro levels of aggregation, typically within an organisation. No TSR has yet examined well-being across multiple interconnected organisations at the highest level of aggregation, the meta or service ecosystem level. This study aims to explore how value co-creation and, critically, co-destruction among different actors across interacting organisations enhances or destroys multiple levels of well-being. Design/methodology/approach: This study uses semi-structured, in-depth interviews to collect data from five types of key actors (n = 35): players, team owners, tournament operations managers, casters and viewers, across 29 interconnected organisations in the oceanic esports industry. The interviews were coded using NVivo 12 and thematically analysed. Findings: Resource integration on each level of aggregation within a service ecosystem (micro, meso, macro and meta) can co-create and co-destroy value, which leads to the enhancement and destruction of multiple levels of well-being (individual, collective, service system and service ecosystem). Value co-creation and co-destruction, as well as the resultant well-being outcomes, were interconnected across the different levels within the service ecosystem. Originality/value: To the best of the authors' knowledge, this research is the first to incorporate a multi-actor perspective on the well-being consequences of value co-creation and value co-destruction within a service ecosystem as opposed to service system. Thus, this research also contributes to the minimal research which examines the outcomes of value co-destruction, rather than value co-creation, at multiple levels of aggregation. [ABSTRACT FROM AUTHOR]

This paper studies a pricing problem for a single-server queue where customers arrive according to a Poisson process. For each arriving customer, the service provider announces a price rate and system wait time. In response, the customer decides whether to join the queue, and, if so, the duration of the service time. The objective is to maximize either the long-run average revenue or social welfare. We formulate this problem as a continuous-time control model whose optimality conditions involve solving a set of delay differential equations. We develop an innovative method to obtain the optimal control policy, whose structure reveals interesting insights. The optimal dynamic price rate policy is not monotone in the wait time. That is, in addition to the congestion effect (the optimal price rate increases in the wait time), we find a compensation effect, meaning that the service provider should lower the price rate when the wait time is longer than a threshold. Compared with the prevalent static pricing policy, our optimal dynamic pricing policy improves the objective value through admission control, which, in turn, increases the utilization of the server. In a numerical study, we find that our revenue-maximizing pricing policy outperforms the best static pricing policy, especially when the arrival rate is low, and customers are impatient. Interestingly, the revenue-maximizing policy also improves social welfare over the static pricing policy in most of the tested cases. We extend our model to consider nonlinear pricing and heterogeneous customers. Nonlinear pricing may improve the revenue significantly, although linear pricing is easier to implement. For the hetergeneous customer case, we obtain similar policy insights as our base model. This paper was accepted by Baris Ata, stochastic models and simulation. Supplemental Material: The online appendix is available at https://doi.org/10.1287/mnsc.2022.4474. [ABSTRACT FROM AUTHOR]

Copyright of Architectural Journal / Jian Zhu Xue Bao is the property of Architectural Journal Editorial Office and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Literature article Reviewing the Role of the Consulate General of the Republic of Indonesia Johor Bahru, Malaysia in Providing Services and Protection for Indonesian Citizens with Problems at Temporary Stopovers (TSS) is a scientific article that aims to build research hypotheses on the influence of variables that will be used in further research, within the scope of science. Human Resource Management and Quality Management. The method of writing this Literature Review article is the library research method, which is sourced from online media such as Google Scholar, Mendeley and other academic online media. The results of this Literature Review article are: 1); The service system affects the quality of service 2) the ability of employees affects the quality of service; 3) The service system has an effect on community satisfaction; 4) The ability of employees has an effect on Community Satisfaction; and 5) Service Quality has an effect on Community Satisfaction. Apart from these 2 exogenous variables that affect the endogenous variables of Service Quality and Community Satisfaction, there are still many other factors including the variables of Leadership, Attitude and Behavior, and Facilities. [ABSTRACT FROM AUTHOR]

Continuous and rapid developments in science and technology have raised a challenge for compliance between the learning content provided by study programs and (1) the actual state of art in the domains the programs are addressing and (2) the actual needs of companies that will employ the graduates of these programs. To achieve such compliance continuously, the digitalization of learning content (curriculum) engineering could provide supporting tools that facilitate awareness of incompliance, which is the first step in introducing changes in the learning content. In this article we discuss how such awareness, regarding the needs of companies, can be supported by a service system that monitors the gap between educational demand and offer. The proposed service system provides possibilities for automatic, semi-automatic and manual analysis of texts representing the educational demand, versus the texts representing the educational offer. The implementation of the service system has been demonstrated, having been applied at university. The experiments showed that the system can provide valuable information for educational content development, but its maintenance and incorporation in study process management and curriculum engineering still require additional research.

Copyright of Service Industries Journal is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The paper presents and solves the problems of modeling and designing the required EV charging service capacity for systems with a slow dynamic component. This includes possible bursts within a peak hour interval. A simulation tool with a newly implemented capacity planning method has been developed and implemented for these needs. The method can be used for different system simulations and simultaneously for systems with high, medium, and low service dynamics. The proposed method is based on a normal distribution, a primary mechanism that describes events within a daily interval (24 h) or a peak hour interval (rush hour). The goal of the presented approach, including the proposed method, is to increase the level and quality of the EV charging service system. The near-optimal solution with the presented method can be found manually by changing the service capacity parameter concerning the criterion function. Manual settings limit the number of rejected events, the time spent in the queue, and other service system performance parameters. In addition to manual search for near-optimal solutions, the method also provides automatic search by using the automation procedure of simulation runs and increasing/decreasing the service capacity parameter by a specifically calculated amount. [ABSTRACT FROM AUTHOR]

Supply chain management (SCM), which has been used in every field from the past to the present and whose contribution to both production systems and service systems is an undeniable concept, is important for systems. The concept of supply chain (SC) has made a name for itself in the production systems in the past years, and it provides efficiency, time management, customer satisfaction, coordination, etc. It has been drawing attention that SC applications are frequently used in service systems in recent years. The use of this applications, especially in service systems, will make a difference in the health sector, which serves an important purpose and is seen to be at a more important point in speed and plan compared to other sectors. Because speed is very important in the health sector from procurement decision to purchasing, from purchasing to storage, from storage to transportation of products and finally to the final consumer. The fact that the speed factor can be at the desired level requires all stakeholders to be in coordination. Ensuring the flow of information of the coordinated stakeholders through a common system is very important for the flow of material information and needs. For this reason, in this study, SCM of health industry is mentioned first. Afterwards, a comprehensive literature study was shared. Finally, the part of how this subject can be shaped in the future is discussed. [ABSTRACT FROM AUTHOR]