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The objective of this study is to identify the perception of employees or civil servants towards the use of social media in the delivery of goods and services in the public sector. This study applies a qualitative method by using a questionnaire distributed to respondents among civil servants who are on duty in the Klang Valley area. Through a descriptive analysis of 331 samples of public sector workers, the findings indicate that the majority of public sector workers use smartphones for work-related tasks. Although they have more than one social media account, Whatsapp is the most frequently used platform for work-related matters. Social media is also primarily used for communication purposes with colleagues and superiors. Additionally, social media allows work to be completed remotely without the need for face-to-face interactions. Furthermore, goods and public services can be delivered to the public without physically going to the location through the use of social media. Interestingly, the use of social media can reduce work-related stress and save costs on telecommunication and transportation. Based on the findings above, it is clear that social media is suitable for use in public sector operations including in the delivery of public goods to the community. [ABSTRACT FROM AUTHOR]

This study was carried out to scrutinise the influence of internal factors (in the form of the integrity system, internal control system, and leadership qualities) on the accountability practices among bureaucrats. A total of 371 bureaucrats participated in the study, representing an 86.3 per cent response rate. Findings from multiple linear regression demonstrated that integrity system and leadership qualities were significantly related to accountability practices. The influence of internal control systems, however, is not supported. Research on the determination of accountability practices among bureaucrats, particularly in the Malaysian public sector, is vital but remains scarce. The findings can serve as empirical points by offering some insight on accountability practices among bureaucrats, thus benefitting policymakers in executing human capital policies and nurturing better service performance to the nation. [ABSTRACT FROM AUTHOR]

Pendidikan kerohanian merupakan kewajipan setiap ibu bapa. Namun, penglibatan aktif wanita moden dalam kerjaya memberi cabaran terhadap perkembangan anak yang sempurna. Oleh kerana itu, pendidikan anak masa kini mestilah mengikut acuan Islam yang sebenar dan disesuaikan dengan realiti semasa untuk mendapat kesan yang optimum. Kajian ini menggunakan reka bentuk kualitatif melalui temu bual mendalam, analisis dokumen yang melibatkan kitab Turath, dan pandangan ulama kontemporari. Temu bual mendalam dijalankan terhadap wanita profesional cemerlang yang berkhidmat di sektor awam dengan gred 54 dan JUSA. Data sokongan temu bual kajian ini melibatkan suami, anak, majikan, dan rakan sekerja bagi mewujudkan triangulasi data. Seterusnya, dapatan kajian dianalisis secara bertema menggunakan perisian Nvivo 7.0. Polapola dapatan kajian ini telah menghasilkan satu model pendidikan anak yang sesuai dengan perkembangan semasa. Hasil kajian ini dikemukakan sebagai panduan bagi wanita bekerjaya masa kini, ibu bapa, masyarakat, institusi kerajaan, dan swasta.

Efforts to uphold good governance are the priority of all parties to re-galvanize the public service delivery system. Good corporate governance is able to ensure economic growth and new industries such as the tourism industry to be a source of sustainable national income. Therefore, the objective of this study is to identify the governance principles of the national tourism organization (OPN), a statutory body that leads in the national tourism sector. This study also delves into the relationship between management accounting practices and good governance. The data were collected through a questionnaire sent to 70 responsibility centers (PTJs) which manages and controls resources. Response rate is 90%, that is, 63 questionnaires have been completed and returned. The findings show that participation, legal compliance, transparency, responsiveness, agreement-oriented, equity, efficiency and effectiveness, accountability and strategic vision are accepted and agreed as good governance aspects and their practices have significantly increased due to the effectiveness of management accounting practices. This study contributes in promoting good governance achievements to restore public confidence in the administrative and resource management system, especially in the Federal Statutory Bodies (BBBP). Furthermore, the findings are expected to contribute to strengthening the use of management accounting practices to achieve good governance in the public administration system. [ABSTRACT FROM AUTHOR]

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Information Systems (IS) development is susceptible to various risks. Most IS development projects failed to achieve their targeted aim due to over budget, overdue, and poor quality. Previous studies indicate that failure to manage and understand risk contribute to failure in IS development as risk is inevitable. Managing risk at the IS project inception is crucial, particularly in the planning phase of the System Development Life Cycle. Therefore, this study identified the risk factors in IS planning, their priority, and relative action strategy. The identified risk factors from the conceptual study were critically analysed and validated by experts in IS development within the public sector. The findings were illustrated in our proposed risk model for IS planning in public sector that can serves as a guideline for government agencies to manage risk. [ABSTRACT FROM AUTHOR]

The public sector is important in designing, developing and implementing various development programs in order to strengthen the administration and management of the country. Thus, the government is always seriously monitoring with various management information towards the task of civil servants, patterns employer relationship with the workers, so that all planning and execution of works are implemented properly and able to assist the government in achieving the desired goal. Accordingly, effective communication management within the organization is very important in order to generate the overall communication satisfaction among the employees who is believed to be a catalyst pertaining to the various aspects that related to communication in the context of management and administration of the organization. Therefore, the main objective of the study focuses on the relationship between information management and communication satisfaction. The study focused on public sector organizations in the context of information management that is based on Weick Organizational Information Theory (1979). A survey method had been used involving of 420 government support staffs from five ministries in Putrajaya. Simple random sampling is applied and questionnaires conducted using face to face and consists of 4 parts, namely Part A includes questions based on the profile of respondents, Part B focuses on the key aspects of Information Management consist of information environment, information equivocality and communication cycle. Whereas, Section C focuses on communication satisfaction. Measurement variables based on Likert Scale and analyzed using SPSS (Statistical Package for Social Sciences) version 17 and AMOS (Analysis of Moment Structure) version 21. The research found that there was a significant relationship between all aspects of information management with communication satisfaction among the support staffs. In this context, the study found that the aspect of communication cycle dominated and contributed 90% to the communication satisfaction followed by the information equivocality (28%), and information environment (25%). Meanwhile, the moderator factors such as age and working experience, the results showed that there is a significant impact on the relationship between information management and communication satisfaction. It is hoped that with the information obtained from the results of this study, the practice of information management can be implemented efficiently and improve communication satisfaction in the public sector. In addition, this study is expected to be used as a guideline for further research in the future. [ABSTRACT FROM AUTHOR]

The biggest obstacle to encourage knowledge sharing activities in the Community of Practice is the willingness of individual to share their knowledge with one another. By integrating the Social Capital Theory and the Knowledge- Based Theory of the Firm, this paper examines the relationship between social capital and knowledge sharing, and it's impact on individual performance. Data were collected from the Innovative and Creative Circle members in Kuantan Municipal Council and the Royal Malaysian Customs Department. A total of 219 samples were analysed using PLS-SEM. The results showed that closeness, trust, shared language and shared vision promote individuals' knowledge sharing behavior, and have positive relationships with individual's work performance. As such, to improve knowledge sharing activities in the Community of Practice, the need to understand and focus the underlying aspects related to the social capital is imperative. [ABSTRACT FROM AUTHOR]

The objective of this study is to examine the relationships between the effectiveness of internal control system (ICS) and management support with internal audit effectiveness. Furthermore, this study also aims to examine the effect of management support on the relationship between ICS and internal audit effectiveness. Data for the study were gathered through questionnaires administered on chief internal audit of public sector agencies in Malaysia. A total of 111 questionnaires were collected from the 247 that were sent out through mail or email, which represents 44.9% response rate. Data were analysed using multiple regression analysis. The results show that the effectiveness of ICS and management support, respectively are positively related to internal audit effectivenss. In addition, management support also contributes in moderating the relationship between ICS and internel audit effectiveness. This suggess that ICS and management support play important roles in enhancing internal audit effectiveness in public sector agencies in Malaysia. This study highlight the usefulness of contingency theory in explaining internal audit effectiveness. In addition, this study also contributes to the development of a model that shows the moderating effect of management support on the relationship between ICS and internal audit effectivensss. These findings could be used to enchance governance in public sector agencies in Malaysia. [ABSTRACT FROM AUTHOR]