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14 results on '"Sears Holdings Corp. -- Customer relations"'

1. Sears plays it cool: while major Big Box retailers have struggled to keep pace with consumer-driven demands for instant gratification, Sears Holdings has come up with new innovations to anticipate and serve shoppers with a new one-day ground delivery service supported by a dynamic DC network

Author

Burnson, Patrick

Subjects
Sears Holdings Corp. -- Customer relations, The Home Depot Inc. -- Customer relations, Department stores -- Customer relations -- Innovations, Building materials industry -- Customer relations, Shipment of goods -- Innovations, Warehouse stores -- Innovations, Hypermarkets -- Innovations, Superstores -- Innovations, Advertising, marketing and public relations, Business, Transportation industry
Abstract

For generations of Americans, Sears has been an iconic symbol of product reliability and customer service. But huge disruptive forces in information technology and buying habits have put the retailer [...]

Published
2015

2. Which U.S. Retailers Have the Most-Satisfied Customers?

Subjects
Sears Holdings Corp. -- Customer relations, Whole Foods Market Inc. -- Customer relations, J.C. Penney Corporation Inc. -- Customer relations, Department stores -- Customer relations, Discount stores -- Customer relations, Customer satisfaction, Supermarkets -- Customer relations, Drugstores -- Customer relations, News, opinion and commentary, Sports and fitness
Abstract

With pretty much any purchase just a few clicks away, retail brands are working hard to keep their customers happy. After two years of declining results, the 2016 American Customer [...]

Published
2017

3. Sears Product Search App Takes Aim at iPhone Shoppers

Author

Quinton, Brian

Subjects
Sears Holdings Corp. -- Customer relations, Sears Holdings Corp. -- Product introduction, Department stores -- Customer relations, Department stores -- Product introduction, Telephone management systems -- Computer programs, Telephone management systems -- Product introduction, Telephone management software, Advertising, marketing and public relations
Abstract

As the holiday shopping fervor escalates to DefCon One status, retailer Sears Holdings is hoping to appeal to time-starved consumers with a new iPhone 'Sears Personal Shopper' app that can [...]

Published
2009

4. Sears Settles Over Web Tracking Charges

Author

Casabona, Liza

Subjects
United States. Federal Trade Commission -- Negotiation, mediation and arbitration, Sears Holdings Corp. -- Negotiation, mediation and arbitration, Sears Holdings Corp. -- Information management, Sears Holdings Corp. -- Customer relations, Department stores -- Negotiation, mediation and arbitration, Department stores -- Information management, Department stores -- Customer relations, Personal information -- Safety and security measures, Software -- Usage, Company systems management, Software quality, Business, Fashion, accessories and textiles industries, Retail industry
Abstract

Sears Settles Over Web Tracking Charges WASHINGTON Sears Holdings Management Corp. reached a preliminary settlement Thursday with the Federal Trade Commission over charges the retail company collected sensitive consumer information [...]

Published
2009

5. Monica Eaton-Cardone Advises Sears to Focus on Customer Service and Chargebacks to Halt Decline

Subjects
Sears Holdings Corp. -- Customer relations, Department stores -- Customer relations, Customer service, Support services, Customer service, Business, News, opinion and commentary
Abstract

Following Sears' recent financial losses, eCommerce and risk management expert Monica Eaton-Cardone of Chargebacks911 proposes that improving customer service and reducing chargeback fraud can revive the faltering brand. TAMPA BAY, [...]

Published
2016

6. Bank pitches customer loyalty programs; Retailers will get profiles to monitor shoppers over a wide range of platforms

Author

Harris, Elizabeth A.

Subjects
Sears Holdings Corp. -- Customer relations, Wal-Mart Stores Inc. -- Customer relations, J.C. Penney Corporation Inc. -- Customer relations, Retail industry, Loyalty programs (Marketing), Banks (Finance), Discount stores -- Customer relations, Department stores -- Customer relations, Customer loyalty, General interest
Abstract

Byline: ELIZABETH A. HARRIS Its logo may not be prominent in stores, but GE Capital Retail Bank has a hand in the branded credit cards of tens of thousands of [...]

Published
2014

7. Loyal customers fear losing local Sears, Kmart stores

Subjects
Sears Holdings Corp. -- Customer relations, Wal-Mart Stores Inc. -- Customer relations, Kmart Holding Corp. -- Customer relations, Discount stores -- Customer relations, Department stores -- Customer relations, General interest, News, opinion and commentary
Abstract

Byline: Kim Leonard Dec. 29--Lisa Guckes used to rely on Kmart and Hills for discount items. Then the Ames chain acquired Hills and rebranded its stores in 1999. 'I never [...]

Published
2011

8. Lands' End Ranks in NRF Foundation/American Express Customers' Choice Survey

Subjects
Sears Holdings Corp. -- Customer relations, Department stores -- Customer relations -- Surveys, Customer service -- Surveys, Support services, Customer service, Business, News, opinion and commentary
Abstract

Shoppers rank company 7th for providing the best customer service DODGEVILLE, Wis., Jan. 17, 2012 /PRNewswire/ --The National Retail Federation (NRF) Foundation announced today the results of their seventh annual [...]

Published
2012

9. Sears, Kmart Closings Reveal Dangers of Ignoring the Customer Experience

Subjects
Sears Holdings Corp. -- Customer relations, Credit Suisse Group AG -- Customer relations, Kmart Holding Corp. -- Customer relations, Discount stores -- Customer relations, Department stores -- Customer relations, Financial services industry -- Customer relations, Customer service, Support services, Customer service, Financial services industry, Business, general
Abstract

Portsmouth NH (PRWEB) December 30, 2011 Sears Holdings announced that it would close 100 to 120 of its Sears and Kmart stores after the much anticipated Holiday rush resulted in [...]

Published
2011

10. BRIEF: Sears to add customer rewards program

Subjects
Sears Holdings Corp. -- Customer relations, Kmart Holding Corp. -- Customer relations, Department stores -- Customer relations, Discount stores -- Customer relations, Customer relations, Loyalty programs (Marketing), Business, Business, regional, General interest
Published
2009

11. Kmart Customers and Associates Break March of Dimes' Fund-Raising Record

Subjects
Discount stores -- Customer relations, Department stores -- Customer relations, Sears Holdings Corp. -- Customer relations, Kmart Holding Corp. -- Customer relations
Abstract

$7.3m raised: Largest Single Donation in the History of March of Dimes WHITE PLAINS, N.Y., July 23 /PRNewswire-USNewswire/ -- Kmart associates and customers have smashed historical records for the March […]

Published
2007

12. Affordability propels Rx at Kmart

Subjects
Sears Holdings Corp. -- Subsidiaries, divisions and units, Sears Holdings Corp. -- Customer relations, Sears Holdings Corp. -- Management, Sears Holdings Corp. -- Services, Department stores -- Subsidiaries, divisions and units, Department stores -- Customer relations, Department stores -- Management, Department stores -- Services, Company business management, Business, Pharmaceuticals and cosmetics industries, Retail industry
Abstract

HOFFMAN ESTATES, Ill. -- Executives at Sears Holding Corp.'s Kmart Pharmacy unit say they are keenly aware that the cost of health care can be overwhelming. And they stress that [...]

Published
2009

13. Sears Holdings Corp. expanded the reach of its Sears Card

Subjects
Sears Holdings Corp. -- Service enhancement, Sears Holdings Corp. -- Customer relations, Department stores -- Service enhancement, Department stores -- Customer relations, Gift cards -- Service enhancement, Gift cards -- Usage, Business, Retail industry
Abstract

Sears Holdings Corp. expanded the reach of its Sears Card. Shoppers inside Kmart stores can now apply for the card, which is issued by Citibank and is accepted at Sears [...]

Published
2005

14. Sears Provides Even More Convenience and Choice to Puerto Rico Customers

Subjects
Sears Holdings Corp. -- Customer relations, Department stores -- Customer relations, Arts and entertainment industries, Business
Abstract

After serving generations of customers in Puerto Rico through its stores, home services and licensed businesses, Sears Holdings is proud to announce the launch of Searspr.com, the island's first transactional [...]

Published
2010

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