1. Daily effects of continuous <scp>ICT</scp> demands on <scp>work–family</scp> conflict: Negative spillover and role conflict
- Author
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Sean W. Chin, Seonghee Cho, Unber Ahmad, and Sooyeol Kim
- Subjects
Work ,050103 clinical psychology ,Evening ,Work–family conflict ,Control (management) ,Role conflict ,Conflict, Psychological ,Spillover effect ,0502 economics and business ,Humans ,Family ,0501 psychology and cognitive sciences ,Applied Psychology ,Communications Media ,Work-Life Balance ,05 social sciences ,Multilevel model ,Role ,General Medicine ,Psychiatry and Mental health ,Clinical Psychology ,Work (electrical) ,Information and Communications Technology ,Multilevel Analysis ,Demographic economics ,Information Technology ,Psychology ,050203 business & management - Abstract
Growing concerns about intensive information and communication technology (ICT) use led to abundant research on its debilitating effects on employees' abilities to meet family demands. Drawing on the stressor-strain model, we conducted a daily diary study to investigate how different types of daily ICT demands experienced during work hours and after work influence work-family conflict (WFC) in the evening. We collected data from 98 full-time employees (793 day-level observations) for 10 consecutive workdays to understand employees' work-nonwork interface experiences, namely, negative spillover and role conflict. First, we examined a multilevel mediation model to test the negative spillover effect of on-the-job ICT demands on WFC in the evening via negative affect (NA) at the end of the workday. Second, we investigated the effects of off-the-job ICT demands on WFC to provide evidence of role conflict in the nonwork domain. Further, we tested the protective role of boundary control in these phenomena. The multilevel analysis results revealed that different types of ICT demands experienced at work have idiosyncratic impacts on WFC. Also, while extended availability after work hours yields greater WFC, this link was weaker for the employees who perceive high boundary control.
- Published
- 2020