Search

Your search keyword '"Schneider, Sherry"' showing total 21 results
Start Over Author "Schneider, Sherry"
21 results on '"Schneider, Sherry"'

8. Features of Service Relationships and Encounters

Author

Gutek, Barbara A., Cherry, Bennett, Bhappu, Anita D., Schneider, Sherry, and Woolf, Loren

Subjects
Services industry -- Social aspects, Customer relations -- Social aspects, Beauticians -- Social aspects, Automobile mechanics (Persons) -- Social aspects, Physician and patient -- Social aspects, Human resources and labor relations, Sociology and social work
Abstract

This article explores the experiences of customers who receive service in relationships (customers who return to the same provider for service), pseudorelationships (the same organization but a different provider), and encounters (neither a regular provider nor a regular firm). We examined interactions with hairstylists, auto mechanics, and physicians to test hypotheses about customers' reactions to service delivery. Although customers respond particularly well to service relationships, based on our results for auto mechanics, it appears possible for firms to design pseudorelationships that also are relatively high in trust.

Published
2000

12. Everything you wanted to know about co-ops. (Focus: Real Estate)

Author

Cunningham, Patricia and Schneider, Sherry

Subjects
Westchester County, New York -- Homes and haunts, Housing -- Finance, Housing -- Demographic aspects, Dwellings, Cooperative apartment houses -- Demographic aspects, Cooperative apartment houses -- Finance, Company financing, Business, Business, regional
Abstract

We often find potential buyers are reluctant to consider purchasing a coop, looking instead at condominiums and private homes or choosing to remain in rental situations. While everyone loves a [...]

Published
2003

16. Information combination in two-step decisions.

Author

Schneider, Sherry, Tansik, David, Potter, Richard Ellis., Schneider, Sherry, Tansik, David, and Potter, Richard Ellis.

Abstract

Research examined information combination in both choice and pre-choice (screening) phases of decision making. Three experiments required subjects to review a set of multiattributed options for a possible purchase. Each option had either high or low expected probability of availability, and a set number of positive or negative attributes. In the first experiment, subjects were asked to indicate their preferred choices. Analysis showed that the majority of subjects multiplicatively combined the probability of option availability with other option attributes, as predicted by expected utility theory. In the second experiment, subjects were asked to eliminate unacceptable options, but not choose. Analysis showed that the majority of subjects additively combined information on negative option attributes (violations) with low probability of option availability, as predicted by image theory. The third experiment showed that when choice immediately followed screening, 28% of the subjects used multiplicative information combination to make the choice, 28% used additive combination, and both types of combination were equally dominant in the remaining 44% of the subjects.

Published
1992

19. Everything you wanted to know about co-ops. (Real Estate)

Author

Cunningham, Patricia and Schneider, Sherry

Subjects
Co-ownership, Business, Business, regional
Abstract

We often find potential buyers are reluctant to consider purchasing a co-op, looking instead at condominiums and private homes or choosing to remain in rental situations. While everyone loves a [...]

Published
2003

21. Book Review and Commentary.

Author

Schneider, Sherry K.

Subjects
*ASSIGNMENTS (Law), *NONFICTION
Abstract

The article reviews the book "International Assignments: An Integration of Strategy, Research & Practice," by Linda K. Stroh, Mark E. Mendenhall, J. Stewart and Hal B. Gregersen.

Published
2006
Full Text
View/download PDF

Catalog

Books, media, physical & digital resources
See catalog results