Search

Objective: To ascertain patient and caregiver satisfaction with an individualized case management intervention to improve transition from inpatient rehabilitation care to the community after traumatic brain injury (TBI). Setting: Participants from 6 National Institute on Disability, Independent Living, and Rehabilitation Research-funded TBI Model Systems sites in the United States. Participants: Adult, English-speaking patients with TBI who had moderate-to-severe TBI and were discharged from a TBI Model Systems site and who were in the intervention arm of the Brain Injury Rehabilitation: Improving the Transition Experience pragmatic clinical trial, as well as their caregivers. Design: A survey of participants in the intervention arm, which included an individualized case management program administered by a TBI Care Manager (TCM) who facilitated resource connection, education, and support. Main Measures: Satisfaction with intervention was measured through Likert-scaled and open-ended questions. The survey was administered verbally through telephone, audio-recorded, and transcribed. Descriptive statistics were calculated for categorical variables, and content analysis was conducted for open-ended responses. Results: Patient and caregiver participants were satisfied with the intervention and highlighted the benefits of the interpersonal and practical support provided by the TCM. Participants identified the need for a more intensive intervention and clear expectations of the TCM role, as well as gaps in available medical and rehabilitation services in the community, as areas for improvement. Conclusion: Patients with TBI and their caregivers reported satisfaction with the individualized case management program in supporting their transition from inpatient rehabilitation to the community. Further research is needed to understand the impact on outcomes. [ABSTRACT FROM AUTHOR]

Indonesia as one of the countries with a large population and significant economic growth, has a dynamic and rapidly growing retail variant. This study aims to analyze the effect of product, price, location, promotion, store atmosphere, and customer service on consumer purchasing decisions on electric motors at the Soekarno Hatta Bandung branch. The research method used is a survey with a quantitative approach. Data is collected through questionnaires distributed to consumers who have purchased electric motors at that location. Data analysis was carried out using multiple linear regression to test the effect of independent variables on purchasing decisions. The results showed that product, price, location, promotion, store atmosphere, and customer service have a significant influence on consumer purchasing decisions. The findings indicate that companies need to pay attention to these factors to improve purchasing decisions and customer satisfaction. This research provides practical implications for companies in designing more effective marketing strategies to increase consumer attractiveness and satisfaction with their electric motor products. [ABSTRACT FROM AUTHOR]

The purpose of this study is to propose a model of satisfaction survey for a credit cooperative, taking into account social, cultural, economic and regional aspects. This article is applied, qualitative, bibliographic and exploratory. The research was carried out from a literature review, with the analysis of six articles that applied satisfaction surveys from the SERVQUAL, SERVPERF and NPS methods. The analysis of the articles showed that the three tools generate results for different segments, which led to the elaboration of a model questionnaire that covers the three methods. At the end, a satisfaction survey was proposed that deals with the understanding of the satisfaction of the members of a credit union so that it can manage the data and find out the possible improvements to be applied in the organizational environment. With the purpose of this study, it is expected that the application of a satisfaction survey in a credit union, using the developed questionnaire, will have better results for the application of marketing strategies in the cooperative. In the aforementioned questionnaire, the satisfaction survey was conceived from the union of the three tools discussed in the theoretical framework: SERVQUAL, SERVPERF and NPS. [ABSTRACT FROM AUTHOR]

Information Technology (IT) exerts significant influence across societies and is regarded as a key driver of the Fourth Industrial Revolution. The aim of this paper is to present the results of applying the creative convergence information education program materials developed by the Creative Education Center of Jeju National University in school settings. The developed materials comprise 20 types, including 7 related to humanities in artificial intelligence (AI), 8 to forensic science, and 5 to digital therapeutics. These materials were administered to 701 elementary and secondary students nationwide, with an overall satisfaction rate of 4.25, indicating a high level of contentment. Additionally, prior to and after applying the materials, students' creativity and core competencies were assessed. Both elementary and secondary students demonstrated statistically significant improvements in creativity and core competencies (p<.001). Through this paper, we hope to offer insights into educational strategies for teaching intricate ITs in an engaging and accessible manner to elementary and secondary students within the public curriculum. [ABSTRACT FROM AUTHOR]

This study presents a systematic review of the 122 studies on citizen satisfaction in the field of public administration. The research aims to identify the current state of knowledge on citizen satisfaction by drawing on existing empirical results and conceptual arguments, highlighting research gaps, and developing a heuristic framework to guide future research. Based on a literature search of 12 major public administration journals, our findings indicate that citizen satisfaction has gained significant academic attention as a performance measure to monitor and assess public service delivery, particularly at the local level. Despite substantial scrutiny in diverse research contexts, quantitative studies still predominate, mainly using secondary survey data in their research. Furthermore, we observed an absence of an agreed-upon definition for citizen satisfaction and an over-emphasis on the expectancy-disconfirmation model to explain the satisfaction process, highlighting the need for scholars to move beyond the performance-expectation dyad. While reviewing a set of environmental, organizational, and individual-level antecedents and outcomes, we noticed few scholars have considered the effects of moderating variables on citizen satisfaction. As such, our paper concludes by identifying a few underexplored research themes that could facilitate knowledge-building regarding citizen satisfaction. [ABSTRACT FROM AUTHOR]

IntroductionIn response to the call for active aging, improving the quality of residential environments for older people is becoming a worldwide concern. Over the past decade, China has witnessed a significant increase in the construction of long-term care facilities (LTCFs) catering to the older adult with physical and mental limitations. However, the fast pace of LTCF development has led to substandard physical environments that compromise the quality of life for older individuals. Consequently, there is an urgent need to conduct comprehensive post-occupancy evaluations (POEs) in order to systematically assess the current state of LTCF physical environments and identify prevailing problems therein.MethodsThis study conducted POEs on 37 existing LTCFs from both objective and subjective perspectives, using self-developed environmental assessment tools and user satisfaction questionnaires.ResultsThe results reveal substantial room for improvement within LTCF physical environments, particularly concerning outdoor areas, resident rooms and staff spaces. The psychological needs of residents and working requirements of staff are not adequately addressed or supported.DiscussionA total of ninety-two typical problems are identified across eight categories, and relevant causes associated with programming, design, construction, and operation are discussed. The findings are expected to serve as warnings for future designs, provide empirical evidence for the revision of relevant standards, and promote the sustainable development of LTCF construction.

Within peri-urban landscapes, this research investigated the complexity of the balance between urban development and green infrastructure preservation, with a specific focus on Harku municipality, Estonia. This study aimed to understand the interplay between cultural ecosystem services (CESs) and residents' well-being. Aligned with the EU Nature Restoration Law, this research explored long-term dynamics in peri-urban areas' CES conservation. The methodology included creating scenarios by combining new secondary data with the author's prior studies, which covered landscape belts, CES values, and residents' perceptions of satisfaction with the environment and recreation opportunities collected through a municipal survey. While residents expressed satisfaction in coastal and green spaces, a distinct decline was evident near villages with industrial and agricultural features, highlighting the landscape's impact on well-being. This study identified case-study-specific threats related to rapid urbanisation and put forward constructive policy recommendations. The goal was to develop effective and sustainable strategies for preserving nature through ecosystem service-based frameworks, enhance community well-being, and account for landscape dynamics through scenario planning. [ABSTRACT FROM AUTHOR]

In pediatric healthcare, patient satisfaction queries exclude children and solicit quantitative ratings from caregivers. We sought satisfaction perspectives from hospitalized children 7 to 17 years and their caregivers by qualitatively analyzing interview responses. English and Spanish-speaking children and their parents on five inpatient units completed two open-ended questions about their satisfaction at hospital discharge (T1, face to face) and 7 to 10 days later (T2, telephone). The questions asked about what was good and what could be better at the hospital. Responses were analyzed using descriptive semantic content analysis and consensus coding methods. Patients' mean age was 11.9 years (SD = 3.17); 51% were male. At T1, 362 patients offered 833 responses; 600 parents offered 1496 responses. At T2, 252 patients offered 552 responses; 488 parents offered 1290 responses. At T1 and T2, the most frequent patient response to what was good was 'Staff took good care of me' and for caregivers was 'Staff behaving professionally'. At T1, the most frequent patient response about what could be better was 'more activities for kids', and at T2, 'Nothing' and 'More food options and better food quality'; for caregivers at T1, 'Nothing' and 'Not liking the physical space', and at T2, 'Nothing', and 'More communication and professionalism from hospital staff'. Pediatric patients and their caregivers are willing and able to offer perspectives about satisfaction with care, and suggestions for improvement before discharge. Pediatric patients and their caregivers' perspectives about care yield actionable recommendations for hospital systems. • Children as young as age 7 can report on their satisfaction with hospital care. • Parents are willing to have their hospitalized child provide feedback about care. • Parents are quite willing to offer their recommendations for care improvement. • Child and parent similar responses, method of data collection didn't alter findings. [ABSTRACT FROM AUTHOR]

To examine informal carers' experiences during their child's hospitalization and evaluate the associations with care received and care context. What is described in this article is only a part of the larger study, RN4CAST@IT-Ped, a multicenter cross-sectional study, with multi-level data collection through convenience sampling, the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to collect data from informal carers of pediatric patients, applying the "top box" approach. Nine hospitals, 1472 nurses, and 635 children's parents were involved. A correlation was found between patient safety and satisfaction outcomes and nursing staff characteristics. Adequate workloads for nurses improved carers' assessment of their experience in the hospital. Adequate staffing management could significantly improve informal carers' satisfaction with the care provided to their children during hospitalization. Children's informal carers greatly value the care they receive in pediatric hospitals. Adequate workloads for nurses improve carers' overall evaluation of the care their children receive during hospitalization. Nursing management should consider improving these aspects to ensure high-quality care in children's hospitals. • Child and Family Centered Care is an important outcome to take in consideration. • Child H-CAHPS is a validated tool to measure user satisfaction with healthcare received. • Hospital environment and healthcare staff have an impact on family satisfaction. [ABSTRACT FROM AUTHOR]

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Abstract Introduction: Latinx populations are underrepresented in clinical research. Asking Latinx research participants about their research experiences, barriers, and facilitators could help to improve research participation for these populations. Methods: The Salud Estres y Resilencia (SER) Hispano cohort study is a longitudinal cohort study of young adult Latinx immigrants whose design and conduct were tailored for their study population. We administered the Research Participant Perception Survey (RPPS) to SER Hispano participants to assess their experiences in the study. We describe overall results from the RPPS and compare results of surveys administered to SER Hispano participants via email versus telephone. Results: Of 340 participants who were contacted with the RPPS, 142 (42%) responded. Among respondents, 53 (37%) responded by initial email contact; and 89 (63%) responded by subsequent phone contact. The majority of respondents were between 35 and 44 years of age (54%), female (76%), and of Cuban origin (50%). Overall, research participants expressed high satisfaction with their research experience; 84% stated that they would “definitely” recommend research participation to friends and family, with no significant difference by method of survey administration (P = 0.45). The most common factor that was chosen that would influence future research participation was having summary results of the research shared with them (72%). Conclusion: We found that culturally tailored studies can be good experiences for Latinx research participants; and we found that use of the RPPS can be administered successfully, particularly when administered by more than one method, including telephone, to evaluate and to improve research experiences for this population.

In order to meet the people's growing aspirations for a better life and to improve the efficient supply capacity of the citizens' diversified needs, our government has made the optimization of the supply of public services in urban communities a key task in urban planning and construction and has taken the community living circle as a starting point to make up for the short boards of urban public services, which is of great practical significance in improving the quality of urban life and optimizing the spatial structure of the city. As an important carrier of urban residents' public life, urban public open space plays an indispensable role in improving the quality of life of urban residents. Accessibility is an important indicator to characterize the publicity and service level of a public open space. This study focuses on the construction of the community living circle, optimizing the GIS-based, Gaussian, two-part mobile search method to quantitatively calculate and evaluate the accessibility of a public open space within a 500 m walking distance for the residents in Nanshan District, Shenzhen. On this basis, social survey methods, including the questionnaire survey method via a field survey and the interview method, were used to conduct field research on the residents' accessibility satisfaction. Comparing the differences and correlations between the two results, the deep-seated reasons affecting the residents' accessibility satisfaction are explored at the levels of the construction system, management services, and structural layout and spatial design of the public open space, and targeted guiding countermeasures are put forward to guide the development and construction of public open space in the future. [ABSTRACT FROM AUTHOR]

Abstract Aim The incidence and risk factors of low anterior resection syndrome (LARS) largely variate in different studies. In addition, there is lack of study on how patients evaluate the therapeutic effect of LARS. This single-center retrospective study aims to investigate the status of LARS in Chinese patients undergoing laparoscopic low anterior resection (LAR). Methods Consequent patients undergoing laparoscopic LAR and free from disease recurrence from January 2015 to May 2021 were issued with both LARS questionnaire and satisfaction survey. Related data were collected and analyzed. Results Both LARS questionnaires and self-made satisfaction survey were received from 261 eligible patients. The overall incidence of LARS was 47.1% (minor in 19.5%, major in 27.6%), decreased with the passage of postoperative time (64.7% within 12 months, and 41.7% within 12–36 months), and became stable 36 months later (39.7%). The most common symptoms were defecation clustering (n = 107/261, 41.0%) and defecation urgency (n = 101/261, 38.7%). According to the multivariable regression analysis, risk factors of major LARS were: 1 year increase in age (OR 1.035, 95% CI 1.004–1.068), protective stoma (OR 2.656, 95% CI 1.233–5.724) and T3 − 4 stage (OR 2.449, 95% CI 1.137–5.273). Most patients complained defecation disorder (87.3%) to doctors and 84.5% got suggestions or treatments for it. However, only 36.8% patients thought the treatments worked for them. Conclusions LARS frequently occurs after laparoscopic LAR, while the therapeutic effect is not satisfying. Elder, advanced T-stage and protective stoma were risk factors for postoperative major LARS.

This study aimed to compare the Multi-class Support Vector Machine (MSVM) classification with the One-versus-One (OvO) and One-versus-Rest (OvR) approaches using unigram and bigram features. The study used the service satisfaction survey report of Denpasar public health centers by the Center for Public Health Innovation (CPHI), Medical School, Udayana University. As Bali is known as the world's main tourism destination, it is important to know about its supporting public health service through its representative capital city, Denpasar. Moreover, this study laid the foundation for the classification process using the available methods to fit in Indonesian health service satisfaction survey data, which assists in making decisions to improve health services. Since Bali is one of the provinces in Indonesia and all of those provinces refer to the same national regulation, health service satisfaction survey data that is in the Indonesian language (Bahasa) should have the same aspects, like category, priority, word-related matters (including abbreviations, acronyms, terminology), etc. that overall make it unique and need specific processing. That work was considered a contribution since there is no such study to the best of the author's knowledge and the foundation would be useful as a part of the future vision for the integrated system of Indonesian health big data. Since in reality, satisfaction survey data tends to be unbalanced, this study also compares the developed models using unigram and bigram features without and with feature selection (FS). Those features were then processed using the OvO MSVM and OvR MSVM models. k-fold cross-validation was used to divide training data and testing data and, at the same time, validate the models. Through experiments without and with FS, the OvO MSVM and OvR MSVM models with unigram features had better performance in general than the same models with bigram features. Without FS and with unigram features, comparable differences were found where the OvO MSVM model was slightly better on accuracy and precision, while the OvR MSVM model was slightly better on recall and the F1score. Without FS and with bigram features, comparable differences were also found, where the OvR MSVM model had slightly better performance than the OvO MSVM model. With FS and with unigram and bigram features, the OvR MSVM model had better performance in general than the OvO MSVM model. Doi: 10.28991/HIJ-2022-03-04-05 Full Text: PDF

Aim: The incidence and risk factors of low anterior resection syndrome (LARS) largely variate in different studies. In addition, there is lack of study on how patients evaluate the therapeutic effect of LARS. This single-center retrospective study aims to investigate the status of LARS in Chinese patients undergoing laparoscopic low anterior resection (LAR). Methods: Consequent patients undergoing laparoscopic LAR and free from disease recurrence from January 2015 to May 2021 were issued with both LARS questionnaire and satisfaction survey. Related data were collected and analyzed. Results: Both LARS questionnaires and self-made satisfaction survey were received from 261 eligible patients. The overall incidence of LARS was 47.1% (minor in 19.5%, major in 27.6%), decreased with the passage of postoperative time (64.7% within 12 months, and 41.7% within 12–36 months), and became stable 36 months later (39.7%). The most common symptoms were defecation clustering (n = 107/261, 41.0%) and defecation urgency (n = 101/261, 38.7%). According to the multivariable regression analysis, risk factors of major LARS were: 1 year increase in age (OR 1.035, 95% CI 1.004–1.068), protective stoma (OR 2.656, 95% CI 1.233–5.724) and T3 − 4 stage (OR 2.449, 95% CI 1.137–5.273). Most patients complained defecation disorder (87.3%) to doctors and 84.5% got suggestions or treatments for it. However, only 36.8% patients thought the treatments worked for them. Conclusions: LARS frequently occurs after laparoscopic LAR, while the therapeutic effect is not satisfying. Elder, advanced T-stage and protective stoma were risk factors for postoperative major LARS. [ABSTRACT FROM AUTHOR]

We sought to identify which aspects of the referring clinician experience are most strongly correlated with overall satisfaction, and hence of greatest relevant importance to referring clinicians. A survey instrument assessing referring clinician satisfaction throughout 11 domains of the radiology process map was distributed 2720 clinicians. The survey contained sections assessing each process map domain, with each section including a question about satisfaction overall in that domain and multiple more granular questions. The final question on the survey was overall satisfaction with the department. Univariate logistic regression and multivariate logistic regression were performed to assess the association between individual survey questions and overall satisfaction with the department. 729 referring clinicians (27%) completed the survey. Using univariate logistic regression nearly every question was associated with overall satisfaction. Amongst the 11 domains of the radiology process map multivariate logistic regression identified the following as mostly strongly associated with overall satisfaction: results/reporting overall (odds ratio 4.71; 95% confidence interval 2.15–10.23), section with which work most closely overall (3.39; 1.28–8.64), and inpatient radiology overall (2.39; 1.08–5.08). Other survey questions associated with overall satisfaction on multivariate logistic regression were attending radiologist interactions (odds ratio 3.71; 95% confidence interval 1.54–8.69), timeliness of inpatient radiology results (2.91; 1.01–8.09), technologist interactions (2.15; 0.99–4.40), appointment availability for urgent outpatient studies (2.01; 1.08–3.64), and guidance for selecting correct imaging study (1.88; 1.04–3.34). Referring clinicians value most the accuracy of the radiology report and their interactions with attending radiologists, particularly within the section they work most closely. • Overall referring clinician satisfaction is most closely associated with reports overall. • Satisfaction with attending radiologist interactions and the section they work most closely are also strongly associated. • We recommend use of a prioritization chart to visually identify the highest priority areas to target for improvement. [ABSTRACT FROM AUTHOR]

Purpose: This paper aims to develop a quality evaluation model for artificial intelligence (AI)-based products/services that is applicable to startups utilizing AI technology. Although AI-based service has risen dramatically and replaced many service offerings, in reality, startups are rarely to develop and evaluate AI services. The features of AI service are fundamentally different from the properties of existing services and have a great influence on the customer's service selection. Design/methodology/approach: This paper reviews startups' development process, existing quality evaluation models and characteristics of services utilizing AI technology, and develops a quality evaluation model for AI-based services. A detailed analysis of a survey (application of the model) on customer satisfaction for AI speakers is provided. Findings: This paper provides seven key features and 24 evaluation items for evaluating AI-based services. Originality/value: This paper contributes to the growing need for methodologies that reflect the new era of AI-based products/services in quality evaluation research. [ABSTRACT FROM AUTHOR]

Vefa Social Support Groups, which emerged during the pandemic, is mostly discussed with reference to social solidarity and cooperation both in the (social) media and in the literature. In fact, since these groups are organized under the coordination of public administration, it causes confusion about how to conceptualize these groups and their activities. They are sometimes conceptualized as a solidarity movement while sometimes considered as a grassroots organization practice. This study aims to contribute to the literature by way of discussing how to conceptualize local Vefa Social Groups within public administration literature. This study defines Vefa Social Support Groups as a public actor and conceptualizes its activities as a public service for citizens who cannot meet basic needs because of lockdown measures during epidemic. The newly emerged disadvantaged groups of the epidemic are now defined on the basis of 'disease' and 'old age' categories. In the second part of the study, the result of the citizen satisfaction survey -- which is conducted to measure the overall citizen satisfaction and perception -- is discussed. Within this context, (1) the perceptions of the citizens to whom Vefa Social Support Groups serve directly, (2) the perceptions of the citizens who never need to call social support groups and (3) the perceptions of the group members who carries out the services are analyzed in detail. [ABSTRACT FROM AUTHOR]

Background: Telehealth refers to the use of technology to deliver health care remotely. The COVID-19 pandemic has prompted an increase in telehealth services. Objective: This study aimed to review satisfaction with pediatric care in studies that had at least one group of pediatric patients and their caregivers receiving telehealth services during the COVID-19 pandemic and at least one comparison group of those receiving nontelehealth services. Methods: We searched for peer-reviewed studies published in the English language that compared the satisfaction with pediatric care between pediatric patients and their caregivers receiving telehealth services during the COVID-19 pandemic and those receiving nontelehealth services. Owing to stay-at-home orders, studies with comparison groups for nontelehealth services that took place either before or during the pandemic were eligible. We searched the PubMed, Embase, CINAHL, and PsycINFO databases on January 5, 2023. We followed the PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines. A total of 2 reviewers independently screened the titles and abstracts before reviewing the full text of the remaining articles. The following information was extracted from each eligible study: country, participant characteristics by comparison group, study design, telehealth approach, measurement tools to assess satisfaction, and findings by comparison group. Results: All 14 eligible studies assessed satisfaction among caregivers and pediatric patients participating in video or telephone visits during the COVID-19 pandemic compared with those having in-person appointments either before or during the pandemic. In 5 of the 14 studies, a comparison of nontelehealth services took place before the pandemic, and in the remaining 9 investigations, nontelehealth services took place during the pandemic. A total of 13 studies were observational investigations with different designs, and 1 study was a quasi-experimental intervention with 3 comparison groups for video, in-person, and hybrid visits. In 9 of the 14 studies, satisfaction with telehealth services was higher than during in-person visits. Caregivers were satisfied with video visits for the ease of use and reduced need for transportation. Reasons caregivers were not satisfied with remote care included limited personal interaction with the provider, technological challenges, and a lack of physical examination. Those participating in nontelehealth services expressed that in-person interactions promoted treatment adherence. Only 1 study assessed satisfaction where adolescent patients completed their own surveys; a higher percentage of adolescents using telehealth services reported effective communication with the provider compared with patients using in-person visits. Conclusions: In most studies, telehealth services received more favorable or comparable satisfaction ratings than in-person visits. Needed improvements in telehealth services included strategies to address technological challenges and develop better rapport among the patient, caregiver, and medical provider. Interventions may investigate the influence of telehealth services on access to and quality of care. [ABSTRACT FROM AUTHOR]

In order to meet the people’s growing aspirations for a better life and to improve the efficient supply capacity of the citizens’ diversified needs, our government has made the optimization of the supply of public services in urban communities a key task in urban planning and construction and has taken the community living circle as a starting point to make up for the short boards of urban public services, which is of great practical significance in improving the quality of urban life and optimizing the spatial structure of the city. As an important carrier of urban residents’ public life, urban public open space plays an indispensable role in improving the quality of life of urban residents. Accessibility is an important indicator to characterize the publicity and service level of a public open space. This study focuses on the construction of the community living circle, optimizing the GIS-based, Gaussian, two-part mobile search method to quantitatively calculate and evaluate the accessibility of a public open space within a 500 m walking distance for the residents in Nanshan District, Shenzhen. On this basis, social survey methods, including the questionnaire survey method via a field survey and the interview method, were used to conduct field research on the residents’ accessibility satisfaction. Comparing the differences and correlations between the two results, the deep-seated reasons affecting the residents’ accessibility satisfaction are explored at the levels of the construction system, management services, and structural layout and spatial design of the public open space, and targeted guiding countermeasures are put forward to guide the development and construction of public open space in the future.

OBJECTIVES: To assess the patient satisfaction with telepsychiatry consultations, and whether time and money was saved by patients availing the service. METHODS: Anonymous internet survey using Google Form method, was conducted between April 2020 and September 2020 to collect data from patients using teleconsultation in out-patients psychiatry clinic. The google form consisted of patient satisfaction questionnaire, demographic details, and additional questions about the money and time saved by patients using the service. RESULTS: Out of 260 participants, 152, (58.5%) were males, 148 (58.3 %) were married and majority (n=157: 60.4%) of patients were

Introduction Patient satisfaction constitutes a vital service quality indicator. It provides a measure of the gap in health-care requirements and patients' expectations. Objective The aim of this study was to perform linguistic validation of the questionnaire assessing satisfaction with outpatient care. Materials and Methods A tool for measuring patient satisfaction was developed and validated at our institute in the English language. This tool was translated into Hindi and Marathi. Subsequently, 339 patients diagnosed with breast cancer consulting in the outpatient department from the different parts of India and having diverse linguistic and socioeconomic backgrounds were enrolled. Patients were asked to complete the satisfaction tool after consultation at a single point of time in a prospective manner. Results All patients completed the questionnaire. The questionnaire was filled by 120, 116, and 103 patients in Hindi, Marathi, and English, respectively. Both convergent validity and discriminant validity were supported as the correlation coefficient was >0.4 for all items within a scale and <0.7 between different scales. Factor analysis was valid for all except for open-end questions. The internal consistency was >0.9 for all the questions. The mean overall satisfaction score was 88.35 (standard deviation: 19.63). Patients were satisfied in all the aspects of the consultation process, including appointment scheduling, assistant medical staff and faculty, and treating physician. However, some expressed dissatisfaction toward long-waiting times. Conclusion The translated tool is reliable and valid and effectively measures the satisfaction of patients receiving ambulatory care. [ABSTRACT FROM AUTHOR]

Objectives: In this study, we explored major National Health Insurance (NHI) policies in Taiwan and residents’ awareness about, support for, utilization rate of, and satisfaction with them during the COVID-19 pandemic to create a reference for health-care policymakers. Methods: We analyzed data collected through a survey conducted among the residents (age ≥18 years) of Taiwan using the 2021 NHI satisfaction questionnaire. The questionnaire comprised questions on NHI satisfaction, NHI MediCloud system, My Health Bank, referral system, premium payment deferral or installment, telemedicine, virtual NHI cards, and other topics. Results: A total of 3,266 and 2,226 valid samples were obtained through annual and thematic polls, respectively. The rate of satisfaction with NHI and medical institutions was >90%. Of the respondents, 86.3% were satisfied with the travel history, occupation, contact history, and cluster query reminder system; 38.4% were aware that My Health Bank can be used to seek medical information; >86.4% were satisfied with their experience; 88.8% were willing to participate in the referral system; 33.5% did not seek medical care due to the pandemic; 86.2% supported the policy related to deferred payment of premiums; and 70% supported telemedicine promotion and virtual NHI card policies. Conclusions: The COVID-19 pandemic appears to have had no negative effects on the general public’s attitude toward major NHI policies, which showed an upward trend. In the future, technology may be used to facilitate epidemic prevention and provide immediate support to individuals during severe epidemics. [ABSTRACT FROM AUTHOR]

Background: Online teaching based on multiple platforms has become an important and respected teaching method. Aim: We aimed to investigate effect of "Super Star Learning System and QQ Group" online teaching model on learning enthusiasm and academic performance. Materials and Methods: An evaluation system of learning enthusiasm was established and evaluated. Students' academic performance in online teaching group and traditional teaching group were compared. Nine variables were selected, including chapter learning times (1), chapter quiz score (2), homework score (3), classroom interaction score (4), usual performance (5), classroom performance score (6), classroom practice score (7), rush answer score (8) and discussion replies score (9). Correlation between learning enthusiasm and academic performance was investigated, and important variables were obtained by principal component regression analysis. A questionnaire was used to find important factors affecting students' satisfaction. Results: Academic performance of online teaching group was improved to a medium degree in comparison with traditional teaching group ( p <0.001). Some variables (variable 2,4,5,6) from learning enthusiasm were moderately correlated with academic performance (r2 =0.608, r4 =0.514, r5=0.604, r6 =0.516, p <0.01). The order of influencing variables on academic performance was variable 2,3,5,9,4,6,7,8,1. Mean scores of achievement expectation factor and learning experience factor were 4.24 (± 0.73) and 4.23 (± 0.76), respectively. Conclusion: The online teaching model could stimulate learning enthusiasm and improve academic performance of pharmacy students. There was a certain positive correlation between learning enthusiasm and academic performance. Achievement expectation and learning experience might be the two most important factors that affect students' satisfaction. [ABSTRACT FROM AUTHOR]

Introduction: In response to the call for active aging, improving the quality of residential environments for older people is becoming a worldwide concern. Over the past decade, China has witnessed a significant increase in the construction of long-term care facilities (LTCFs) catering to the older adult with physical and mental limitations. However, the fast pace of LTCF development has led to substandard physical environments that compromise the quality of life for older individuals. Consequently, there is an urgent need to conduct comprehensive post-occupancy evaluations (POEs) in order to systematically assess the current state of LTCF physical environments and identify prevailing problems therein., Methods: This study conducted POEs on 37 existing LTCFs from both objective and subjective perspectives, using self-developed environmental assessment tools and user satisfaction questionnaires., Results: The results reveal substantial room for improvement within LTCF physical environments, particularly concerning outdoor areas, resident rooms and staff spaces. The psychological needs of residents and working requirements of staff are not adequately addressed or supported., Discussion: A total of ninety-two typical problems are identified across eight categories, and relevant causes associated with programming, design, construction, and operation are discussed. The findings are expected to serve as warnings for future designs, provide empirical evidence for the revision of relevant standards, and promote the sustainable development of LTCF construction., Competing Interests: The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest., (Copyright © 2024 Chen, Zhang, Yang and Qiu.)

Introduction: Latinx populations are underrepresented in clinical research. Asking Latinx research participants about their research experiences, barriers, and facilitators could help to improve research participation for these populations., Methods: The Salud Estres y Resilencia (SER) Hispano cohort study is a longitudinal cohort study of young adult Latinx immigrants whose design and conduct were tailored for their study population. We administered the Research Participant Perception Survey (RPPS) to SER Hispano participants to assess their experiences in the study. We describe overall results from the RPPS and compare results of surveys administered to SER Hispano participants via email versus telephone., Results: Of 340 participants who were contacted with the RPPS, 142 (42%) responded. Among respondents, 53 (37%) responded by initial email contact; and 89 (63%) responded by subsequent phone contact. The majority of respondents were between 35 and 44 years of age (54%), female (76%), and of Cuban origin (50%). Overall, research participants expressed high satisfaction with their research experience; 84% stated that they would "definitely" recommend research participation to friends and family, with no significant difference by method of survey administration ( P = 0.45). The most common factor that was chosen that would influence future research participation was having summary results of the research shared with them (72%)., Conclusion: We found that culturally tailored studies can be good experiences for Latinx research participants; and we found that use of the RPPS can be administered successfully, particularly when administered by more than one method, including telephone, to evaluate and to improve research experiences for this population., Competing Interests: None., (© The Author(s) 2024.)

Due to the epidemic, many offline educational institutions and even schools have begun to seek new teaching methods, and online teaching has become an important teaching method in this situation. Online teaching refers to the teaching mode in which teachers teach online through the Internet and students learn in online classrooms. Online teaching can reduce crowd contact between students and prevent the spread of the epidemic. However, due to the virtual nature of the Internet and the immaturity of the online teaching system, the current online teaching method cannot be accepted by the majority of teachers and students. Therefore, this paper conducts a satisfaction survey on the psychological acceptance ability of students under the online teaching organization of English majors, aiming to understand the actual psychological burden brought by online teaching to students. The content of the questionnaire includes students' satisfaction with courses and teaching, satisfaction with teacher-student interaction, satisfaction with platforms and resources, satisfaction with teaching performance, and overall satisfaction. The survey results show that students' satisfaction with courses is generally above 4 points, while their satisfaction with teaching is generally lower, ranging from 3.65 to 3.94 points. Students' satisfaction with teacher-student interaction is not very high, around 3.75. Students' satisfaction with the teaching platform is higher than that of teachers, with a score of 4.05 or more. In terms of students' satisfaction with teaching performance, male students' satisfaction is above 4.45 points, while female students' satisfaction is 4.35 points. For overall satisfaction, male students scored above 4.45, while female students scored 4.35. Since the satisfaction in all aspects is higher than 3 points, it can be seen that most English majors are quite satisfied with the online teaching. [ABSTRACT FROM AUTHOR]

Our world is quickly moving towards the fourth industrial revolution including mobile, big data, AI, IoT, cloud computing, VR, etc. Recently, South Korea has been emphasizing convergence education to university. Thus, university has begun doing convergence education on their own by linking major subjects and liberal arts courses or linking different departments. In this paper, we analyzed learners’ satisfaction for operating convergence education effectively to increase education satisfaction and developed convergence curriculum and convergence skills required by society. for this study, a satisfaction survey is conducted for students majoring in engineering colleges. And the students’ experiences are collected through interviews and questionnaires for suggesting improved the convergence curriculum operation. We also did interviews and asked students about the meaning convergence education had for them, the impressions they had after taking the classes, and any opinions for further improvements. As a result of the analysis of student's satisfaction and satisfaction of convergence curriculum, it was analyzed as “approximately satisfied” with 3.6. Additionally, the correlation between student satisfaction and convergence curriculum satisfaction was analyzed, and the correlation coefficient showed a significant correlation with 0.732. In other words, it can be seen that students with high-student satisfaction are also highly satisfied with the convergence curriculum. Based on the result of the research and the student’s opinions, we would like to suggest that there should be subject development that is connected to careers or job searching for senior students, and additional research of practical educational methods are also needed.

The purposes of this study are to extract the essence from the in-depth study of entrepreneurial spirit and the exploration of China’s sports culture construction, find out the beneficial parts in line with China’s sports culture construction, and put forward operational suggestions and countermeasures for dealing with the relationship between entrepreneurial spirit and sports culture to help China’s sports culture construction move toward a new level. This exploration discusses the influence of entrepreneurial spirit on sports culture from the perspective of cognitive regulation, and explores the importance of entrepreneurial spirit from the aspects of social psychology, system, economy, and ethics. The structure of sports culture is analyzed, and the role of entrepreneurial spirit in promoting the construction of sports culture is expounded. Moreover, a questionnaire survey is conducted to investigate the impact of entrepreneurial spirit on the construction of sports culture from the cognitive regulation perspective. The results show that most people agree with the development of the entrepreneurial spirit and positively impact the promotion of entrepreneurial spirit. Most people are not satisfied with the attention and level of sports culture construction. In China’s sports culture, the proportion of the entrepreneurial spirit is still tiny. Thereby, entrepreneurial spirit education must be vigorously promoted to enhance the integration of entrepreneurial spirit and sports culture. The entrepreneurial spirit needs to be introduced in the construction of sports culture. It is essential to do a good job in promoting entrepreneurial spirit, improving the supporting facilities related to sports culture and strengthening the correlation between sports culture and the entrepreneurial spirit. By discussing the influence of entrepreneurial spirit on sports culture, this exploration puts forward relevant opinions for developing sports culture. It is expected that they can have some reference values. This exploration provides new ideas for promoting the combination of sports culture construction and the dissemination of entrepreneurial spirit, which has crucial theoretical and practical significance.

La calidad en la educación es un tema recurrente en esta sociedad donde la formación de profesionales competentes es un elemento esencial frente a las crecientes demandas del mercado. La competitividad, dada por la multivariedad de ofertas educativas, junto con el rol histórico que tienen las universidades como gestoras de conocimiento, impulsa a las universidades a centrarse en un proceso permanente de reflexión y análisis acerca del cumplimiento de sus objetivos institucionales y del grado de efectividad medido en la satisfacción de sus principales clientes, es decir, sus estudiantes. En este contexto, la presente investigación tiene como objetivo otorgar información para establecer prioridades de gestión financiera e institucional desde el grado de satisfacción de los estudiantes de la Universidad Bernardo O’Higgins aplicando la metodología de modelación de ecuaciones factoriales, buscando relaciones entre diferentes áreas de satisfacción, con métodos multivariados como el análisis factorial. Se ha empleado el método de consistencia interna basado en la medida KMO y la prueba de esfericidad de Bartlett. Finalmente, el estudio ha logrado modelar un sistema derivado del comportamiento de respuestas de estudiantes y docentes.|| Quality in education is a recurring theme in this society where the training of competent professionals is an essential element for their progress and development in the face of growing market demands. The competitiveness given by the multivariety of educational offerings, together with the historical role of universities as knowledge managers, drives universities to focus on a permanent process of reflection and analysis about the fulfillment of their institutional objectives and the degree of effectiveness measured in the satisfaction of their main clients, that is, their students. In this context, this research aims to establish priorities for financial and institutional management from the degree of satisfaction of university students at Bernardo O'Higgins University by applying the methodology of modeling structural equations, based on variances, seeking relationships between different areas of satisfaction, with multivariate methods factorial analysis. For these purposes, the internal consistency method based is given by the average of the correlations between the items in order to estimate the reliability of his instrument. Finally, it should be pointed out that the study has managed to model a system derived from the response behaviour of students and teachers at the Universidad Bernardo O´Higgins.

Copyright of China Medical Education Technology is the property of China Medical Education Technology Editorial Office and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Vancomycin is commonly used in outpatient parenteral antimicrobial therapy (OPAT) of Gram-positive infections. Therapeutic drug monitoring and adverse event monitoring pose a challenge. Outcome data of vancomycin in OPAT (vOPAT) are limited. The study aim was to report the safety and efficacy of a structured vOPAT program implemented in the University Hospitals Leuven. The program provides continuous elastomeric infusion of vancomycin at home with biweekly follow-up at the outpatient clinic. Demographics, clinical, biochemical and treatment parameters, target attainment parameters and clinical outcomes were recorded. An e-survey was conducted to assess patient satisfaction. Thirty-five vOPAT episodes in 32 patients were included. During 206 follow-up consultations, 203 plasma concentration measurements were registered with a median vancomycin plasma concentration of 22.5 mg/L (range 6.6–32.0). The majority of concentrations (68.5%) were within the therapeutic range (20.0–25.0 mg/L). Adverse event rates, including drug- (5.7%) and catheter-related (5.7%) events, were low. For 32 vOPAT episodes, a clinical cure rate of 100% was observed. All patients who completed the e-survey were satisfied with their vOPAT course. These findings show that a structured vOPAT program with rigorous follow-up provides safe and effective ambulatory treatment of patients with vancomycin in continuous infusion. [ABSTRACT FROM AUTHOR]

Copyright of WISTA Wirtschaft und Statistik is the property of Statistisches Bundesamt and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GRID - Architecture, Planning & Design Journal is the property of GRID - Architecture, Planning & Design Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The main objectives of multidisciplinary clinical investigation center (CIC-P) are to facilitate the availability of new drugs for patients, to enhance the visibility and attractiveness of French clinical research, to improve the quality of early phase trials, and to enhance the value of academic research by evaluating molecules in rare diseases. Since 2017, the CIC-P has been committed to a quality approach process, launching in 2018 its first satisfaction survey on patient care and clinical trial management of all its employees. A second satisfaction survey targeted by profession type was to be launched in 2020, in view of the requirements of the ISO 9001:2015 standard, but the process was interrupted following the coronavirus diseases 2019 (COVID-19) pandemic. The successful reorganization of the CIC-P activity during the first containment of the COVID-19 pandemic was driven by the implementation of a quality management system that promotes continuous improvement through the organization and involvement of all the staff. This voluntary and participative approach motivated the CIC-P to apply for the organizational sesame. The ISO 9001:2015 certification of CIC-P aims at increasing its performance, to satisfying its customers and to fully integrate its activities in a continuous improvement process, according to the requirements of this international standard, through the deployment of quality tools such as The Deming wheel (PDCA), an indispensable tool for transformation and reorganization; the analysis of the environment by the strengths, weakness, opportunities, threats (SWOT) analysis tool; the analysis and management of risks by the FMEA method, and all with performance indicators (SMART) and precise objectives at each stage of a project/process. The implementation of satisfaction questionnaires remains the essential tool for evaluating the expectations and needs of interested parties, but also for improving the quality of CIC-P activities and services. All these tools put in place have allowed us to continuously improve the means of production and to constantly improve our organization., (Copyright © 2024 The Author(s). Published by Elsevier Masson SAS.. All rights reserved.)

Résumé: Avec la pandémie de SARS-CoV-2, dans notre établissement, les lits de salle de surveillance post-interventionnelle du bloc opératoire ont été transformés en lits de réanimation non-COVID. Le service de pharmacie a accompagné les équipes au cours des trois périodes, avec la mise en place d'un circuit du médicament adapté : création d'une armoire de dotation, fréquence d'approvisionnement, dispensation nominative et présence pharmaceutique. Objectifs : évaluer l'organisation pharmaceutique mise en place, la satisfaction des équipes infirmiers et recueillir des axes d'amélioration. Méthode : un questionnaire a été remis aux infirmiers ayant travaillé dans cette unité. Résultats : au total, 155 patients, soit une analyse de 111 prescriptions, ont été pris en charge sur 126 jours d'ouverture de cette unité. L'ensemble des infirmiers ayant participé aux trois périodes ainsi que le cadre de santé ont complété le questionnaire, soit 21 réponses. L'étape ressentie comme la plus difficile est la prescription (48 %) liée au support papier utilisé. La présence pharmaceutique a été appréciée à 90 %, notamment pour des demandes d'approvisionnement d'un médicament (95 %), ou d'information sur un médicament (58 %). Il est souhaité (90 %) que cette présence soit renouvelée en cas de réouverture de l'unité. Une amélioration de la satisfaction est constatée à chaque période. Conclusion : en cas de nouvelle vague, il a été décidé de poursuivre le détachement d'un pharmacien pour sécuriser le fonctionnement de ce type d'unité, notamment par l'analyse quotidienne des prescriptions avec les médecins et par l'interaction avec les infirmiers pour le bon usage du médicament. During the SARS CoV-2 pandemia and at three separate time period, our institution chose to turn the post interventional surveillance room of the operating room into a non-COVID intensive care unit. The chosen workflow included that the pharmacy team provided support to the medical team and was instrumental to implement an adapted drug circuit, including the creation of a supply cabinet, a specific frequency of its supply, a nominative dispensation and the presence of a pharmacist. Objectives : The study aims to evaluate the proposed pharmaceutical organization workflow, the satisfaction of the nursing team and to collect their expert feedback for improvement. Method : A satisfaction survey questionnaire was set up and given to the nurses who worked in this temporary unit. Results : A total of 155 patients, i.e. an analysis of 111 prescriptions, were treated during the 126 days during which the unit was running. All the nurses who participated to the three time periods and the health care manager completed the questionnaire, i.e. 21 responses. The step that was felt to be the most difficult was prescribing (48%) due to the paper medium used. The presence of a pharmacist in the medical unit was appreciated by 90% of the survey respondents, particularly for requests on the supply of a drug (95%), or on drug information (58%). 90% of the respondents were hoping that this experience would be renewed if the unit opens again. An increase of the satisfaction due to the pharmaceutical presence is reported in each successive period. Conclusion : In case of an eventual new epidemic wave, it was decided to continue to assign a pharmacist to the non-COVID intensive care unit, in order to protect the unit performance. The survey revealed that two key factor are instrumental to this success, a daily analysis of prescriptions with the physicians and the on-site interaction with the nurses for the promotion of the right use of medications. [ABSTRACT FROM AUTHOR]

National urban planning, construction, and management levels have undergone qualitative changes in China since 2000. Nonetheless, problems caused by rapid urbanization are becoming increasingly prominent. The concept of the city health examination appears to tackle these problems and is being gradually implemented, starting from the implementation of a national strategy and leading to the concrete practice of high-quality urban development. This paper elaborates on the basic philosophy and theory of the city health examination, briefly explains indicator selection and aims, and comprehensively illustrates examination methods. It then describes the empirical research that operationalized the dataset collected from a satisfaction survey administered during the 2020 city health examination. It aims to provide a reference for the standardization, specialization, analysis, and application of the results of the city health examination in China; this may help promote a smooth elimination of 'urban diseases' and allow for the development of high-quality livable cities. This research shows that city residents are generally more satisfied with the landscape features, ecological livability, and security resilience; it also shows that residents are generally more dissatisfied with traffic issues. Residents with different characteristics showed different satisfaction levels toward different indicators. Residents were also shown to be more sensitive to innovation vitality, ecological livability, and health and comfort in considering whether to stay in their current city. [ABSTRACT FROM AUTHOR]

Background: Physician satisfaction with telehealth during the coronavirus disease 2019 pandemic is a strong indicator for future use. Validated surveys can guide improvement and future expansion of telehealth programs. Introduction: This study examines physician and advanced practice provider perspectives and satisfaction using telehealth at UPMC Pinnacle and to assess key predictors of future use in ambulatory care. Methods: A web-based Likert scale survey of UPMC Pinnacle physicians and advanced practice providers was conducted in May–June 2020. Cronbach's alpha was used to measure the survey's internal consistency. Crosstab analysis and multivariate regression were used to analyze the interrelationships between variables. Results: A significant majority (64%) of physicians responded positively that they enjoyed telehealth video visits. A majority (65%) felt that the physician–patient relationship was unimpaired during telehealth visits, but only 29% of the respondents felt they were able to examine the patients properly. Providers who experienced good video and audio quality were 3.68 times more likely to enjoy telehealth visits (p < 0.001, 95% confidence interval 2.05–6.61) than those with less-than-optimal video and audio quality. Logistic regression shows a strong correlation between the audio and image quality and respondents' satisfaction with telehealth. Discussion: The key barriers for patients when using telehealth are perceived to be the ability to use a smartphone app, password management, or video/microphone features. For clinicians, barriers include problems with seeing and hearing on the platform. Conclusions: Patient education and improvement of audio and image quality are essential for improving telehealth usage and satisfaction. [ABSTRACT FROM AUTHOR]

According to the UNWTO, within 4 to 5 years, the proportion of tourism e-commerce in e-commerce will reach 20%-25%. The purpose of this paper is to improve the inadequacy of tourism e-commerce in customer experience, to conduct customer e-commerce satisfaction surveys, and to draw customers' dissatisfaction with tourism e-commerce. The experimental results show that the overall customer satisfaction is 2.6128. According to the division of the scale vector, the overall satisfaction of the travel e-commerce customers is generally level. The first-level fuzzy comprehensive evaluation is 0.0967, 0.1696, 0.3366, 0.2469, 0.502. According to the principle of maximum membership degree, the evaluation grades of R3 and R5 in the first-level fuzzy comprehensive evaluation are "unsatisfactory," that is, the tourism-supporting services and contract-performance services become the main factors affecting customer satisfaction. In order to improve customer satisfaction, the tourism e-commerce platform should strengthen the management of tourism-supporting services and contract-fulfillment services. [ABSTRACT FROM AUTHOR]

Abstract Objective Telemedicine arises as an attractive intervention for reducing the waiting time for appointments with medical specialists in Chile. Successful implementation of this technology requires safeguarding the patient/clinician trust relationship; however, no studies have been conducted to evaluate quality perception of a telemedicine program in Chile. To assess patient satisfaction with the Teleneurology program at the Hospital Higueras Talcahuano (HHT), addressing patient/clinician trust relationship. Results A perception survey was constructed with 23 questions, distributed into 5 key areas (items) of user satisfaction. Its face validity was performed by five neurology specialists from the Teleneurology unit of HHT. The survey was applied to 167 patients of the HHT, recruited between 2018 and 2019, for conducting a pilot cross-sectional descriptive study to assess internal consistency (Cronbach alpha) and reliability (factorial analysis of main components). The survey showed an internal consistency of 0.88. Removing any of the items maintained its reliability in values over 0.8. All items showed point biserial correlations greater than 0.30. Overall, the survey constructed and evaluated in this study showed high internal consistency and reliability values, which will allow its application in further studies of quality assessment of the Teleneurology unit of HHT.

Objective　To evaluate the efficacy and satisfaction of the edentulous patients with the simplified biofunctional prosthetic denture （SBPD）. Methods　26 patients with complete denture restoration were randomly divided into two groups conventional complete denture （CCD） group （n = 13） and SBPD group （n = 13）. The satisfaction degree was investigated by filling in the visual analogue scale （VAS） at baseline，1 month and 3 months following the denture delivery. Results　In terms of masticatory function， comfort and retention， the VAS score on SBPD group was higher than that of CCD group，（P < 0.05）. Conclusion　The SBPD method has the good precision and it is worthy of clinical promotion. [ABSTRACT FROM AUTHOR]