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There is strong motivation for having rail technology that is both international and interoperable. The practice, however, of moving technology that works well in one operational setting to another is not straightforward. This paper takes one type of technology, traffic control automation, and looks at variability between two contexts – GB and Sweden. The output from this work is a socio-technical framework which will be used to asses the viability of applying new advances in traffic management across a number of EU countries. ONTIME Future Train Traffic Control

The IFIP 13.6 Human Work Interaction Design (HWID) workinggroup aims at establishing relationships between extensive empirical workdomainstudies and interaction design. Today, generic designs are applied to usesituationswith very different purposes, as the same social software or games areused for both work and leisure situations. Thus, design shifts from design of atechnology to design of various use-situations encompassing the same technologicaldesign. We find that there is a need to conceptualize, in HWID models, the relationshipbetween work analysis and design for these new digital realities. Thescope of this workshop is to exemplify how HWID approaches translate workanalysis to interaction design (and viceversa), and discuss how such understandingcan help practitioners and researchers to develop and design digital use situationsand digital content. That may entail that we touch upon how theoretical ideasabout socio-materiality and socio-technical environments.In this one-day workshop we aim to make status on the work done within inthe IFIP 13.6 Human Work Interaction Design (HWID) approach, and point tofuture challenges. We invite participants from industry and academia with aninterest on empirical work analysis, HCI, interaction design and usability anduser experience in work situations and in the workplace. Topics that participantsmay explore include: Techniques and methods for mapping the relationsbetween work analysis and interaction design; How work analysis can feed intointeraction design evaluation; Design cases and case studies of work analysisand in medical and safety critical ICT, enterprise-level systems, e-governmentservices, or mobile devices. The workshop will consolidate - in theoreticalHWID models – experiences from empirical case studies of human work analysisand interaction design, and reflect on how these has benefited in enhancingthe user experience of a diversity of HWID systems, and provide a set of effectivemethods and techniques for this purpose. The outcome will be an enhancedHWID framework for studying new digital use situations and digital content.The workshop will be conducted in an inviting, open and social atmosphere.We aim to provide time for reflection and discussion around each of the acceptedpapers and cases. For more information, see the workshop websitehttps://sites.google.com/site/interact2013workshophwid/.

Hur användardialoger och användarundersökningar kan säkerställa att informationssystem blir användbara, och hur visualisering av logiken för hur de ger nytta kan ske med strategikartor och balanserade styrkort.

The health care environment is unique because of the large and complex organisation with a traditional hierarchic structure that is governed by laws and regulations. This paper examines how a large Swedish health care organisation work with usability issues regarding Electronic Patient Record (EPR) deployment and usage. EPR systems have great impact on work environment and clinical work routines will not be performed in the same way as before. This paper analyse how the EPR management and core business understand their EPR responsibilities and work with usability aspects at different levels in the organisations. The paper reveals that there is a conflict about responsibility between EPR management and core business management. The reasons for the confusion are contradictive understanding of what an EPR system is, an IT system or a tool for the core business to perform better health care work. This leads to that care staff's experience regarding the EPR system's usability, is not being listened to within the organisation. Three key concerns for a successful EPR deployment and usage are identified and further analysed; education, evaluation and support & improvement ideas.