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517 results on '"SELLEN, ABIGAIL"'

1. Ironies of Generative AI: Understanding and mitigating productivity loss in human-AI interactions

Author

Simkute, Auste, Tankelevitch, Lev, Kewenig, Viktor, Scott, Ava Elizabeth, Sellen, Abigail, and Rintel, Sean

Subjects
Computer Science - Human-Computer Interaction
Abstract

Generative AI (GenAI) systems offer opportunities to increase user productivity in many tasks, such as programming and writing. However, while they boost productivity in some studies, many others show that users are working ineffectively with GenAI systems and losing productivity. Despite the apparent novelty of these usability challenges, these 'ironies of automation' have been observed for over three decades in Human Factors research on the introduction of automation in domains such as aviation, automated driving, and intelligence. We draw on this extensive research alongside recent GenAI user studies to outline four key reasons for productivity loss with GenAI systems: a shift in users' roles from production to evaluation, unhelpful restructuring of workflows, interruptions, and a tendency for automation to make easy tasks easier and hard tasks harder. We then suggest how Human Factors research can also inform GenAI system design to mitigate productivity loss by using approaches such as continuous feedback, system personalization, ecological interface design, task stabilization, and clear task allocation. Thus, we ground developments in GenAI system usability in decades of Human Factors research, ensuring that the design of human-AI interactions in this rapidly moving field learns from history instead of repeating it.

Published
2024

2. The Metacognitive Demands and Opportunities of Generative AI

Author

Tankelevitch, Lev, Kewenig, Viktor, Simkute, Auste, Scott, Ava Elizabeth, Sarkar, Advait, Sellen, Abigail, and Rintel, Sean

Subjects
Computer Science - Human-Computer Interaction
Abstract

Generative AI (GenAI) systems offer unprecedented opportunities for transforming professional and personal work, yet present challenges around prompting, evaluating and relying on outputs, and optimizing workflows. We argue that metacognition$\unicode{x2013}$the psychological ability to monitor and control one's thoughts and behavior$\unicode{x2013}$offers a valuable lens to understand and design for these usability challenges. Drawing on research in psychology and cognitive science, and recent GenAI user studies, we illustrate how GenAI systems impose metacognitive demands on users, requiring a high degree of metacognitive monitoring and control. We propose these demands could be addressed by integrating metacognitive support strategies into GenAI systems, and by designing GenAI systems to reduce their metacognitive demand by targeting explainability and customizability. Metacognition offers a coherent framework for understanding the usability challenges posed by GenAI, and provides novel research and design directions to advance human-AI interaction.

Published
2023
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3. Defending Against Medical Error: Personal Reflections on the Legacy of John Senders.

Author

Cafazzo, Joseph, Sellen, Abigail, and Norman, Donald

Subjects
healthcare, human error, human-centered design, system thinking, Humans, Medical Errors
Abstract

OBJECTIVE: To honor the legacy of John Senders, a distinguished member of the Human Factors and Ergonomics Society, by a short, personal history of him, but then to honor his legacy by extending it through our own professional opinions, with an emphasis on the study of human error and its implications for healthcare systems-two topics in which he excelled. BACKGROUND: The authors are familiar with the topic and subject matter. One was a friend of Senders for over 50 years. Another was a collaborator and joint author with Senders (as well as his stepdaughter). All three authors have extensive publications in the topic areas. METHOD, RESULTS, AND CONCLUSION: The authors used personal accounts of interactions with Senders at conferences, experiences living and working with him, and a brief review of his most personal, notable publications in healthcare. The reflections indicate a strong resonance on Senders contributions to system design that are relevant today in healthcares most challenging period in its history.

Published
2023

4. Usability and Acceptability of ASSESS MS: Assessment of Motor Dysfunction in Multiple Sclerosis Using Depth-Sensing Computer Vision

Author

Morrison, Cecily, D'Souza, Marcus, Huckvale, Kit, Dorn, Jonas F, Burggraaff, Jessica, Kamm, Christian Philipp, Steinheimer, Saskia Marie, Kontschieder, Peter, Criminisi, Antonio, Uitdehaag, Bernard, Dahlke, Frank, Kappos, Ludwig, and Sellen, Abigail

Subjects
Medical technology, R855-855.5
Abstract

BackgroundSensor-based recordings of human movements are becoming increasingly important for the assessment of motor symptoms in neurological disorders beyond rehabilitative purposes. ASSESS MS is a movement recording and analysis system being developed to automate the classification of motor dysfunction in patients with multiple sclerosis (MS) using depth-sensing computer vision. It aims to provide a more consistent and finer-grained measurement of motor dysfunction than currently possible. ObjectiveTo test the usability and acceptability of ASSESS MS with health professionals and patients with MS. MethodsA prospective, mixed-methods study was carried out at 3 centers. After a 1-hour training session, a convenience sample of 12 health professionals (6 neurologists and 6 nurses) used ASSESS MS to capture recordings of standardized movements performed by 51 volunteer patients. Metrics for effectiveness, efficiency, and acceptability were defined and used to analyze data captured by ASSESS MS, video recordings of each examination, feedback questionnaires, and follow-up interviews. ResultsAll health professionals were able to complete recordings using ASSESS MS, achieving high levels of standardization on 3 of 4 metrics (movement performance, lateral positioning, and clear camera view but not distance positioning). Results were unaffected by patients’ level of physical or cognitive disability. ASSESS MS was perceived as easy to use by both patients and health professionals with high scores on the Likert-scale questions and positive interview commentary. ASSESS MS was highly acceptable to patients on all dimensions considered, including attitudes to future use, interaction (with health professionals), and overall perceptions of ASSESS MS. Health professionals also accepted ASSESS MS, but with greater ambivalence arising from the need to alter patient interaction styles. There was little variation in results across participating centers, and no differences between neurologists and nurses. ConclusionsIn typical clinical settings, ASSESS MS is usable and acceptable to both patients and health professionals, generating data of a quality suitable for clinical analysis. An iterative design process appears to have been successful in accounting for factors that permit ASSESS MS to be used by a range of health professionals in new settings with minimal training. The study shows the potential of shifting ubiquitous sensing technologies from research into the clinic through a design approach that gives appropriate attention to the clinic environment.

Published
2015
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5. The Rise of the AI Co-Pilot: Lessons for Design from Aviation and Beyond.

Author

Sellen, Abigail and Horvitz, Eric

Subjects
*HUMAN-artificial intelligence interaction, *AEROSPACE industries, *AUTOMATION, *ERGONOMICS, *CRITICAL thinking, *TRUST, *VIGILANCE (Psychology)
Abstract

This article takes insight from the aviation industry to present a proposal for the future of human-artificial intelligence (AI) interaction. The article discusses human factors engineering in aviation and Lisanne Bainbridge’s 1983 paper “Ironies of Automation” with an emphasis on human monitoring of artificial intelligence systems and de-skilling as a result of automation. The article concludes with a discussion on the future of human-AI interaction including human agency and critical thinking skills.

Published
2024
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11. Clinical Assessment of Motor Disability

Author

O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, Craig, Cathy, O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, and Craig, Cathy

Published
2016
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12. Self-Directed Rehabilitation and Care

Author

O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, Craig, Cathy, O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, and Craig, Cathy

Published
2016
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13. Introduction

Author

O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, Craig, Cathy, O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, and Craig, Cathy

Published
2016
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14. Conclusions

Author

O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, Craig, Cathy, O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, and Craig, Cathy

Published
2016
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15. Interactions for Clinicians

Author

O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, Craig, Cathy, O’Hara, Kenton, Morrison, Cecily, Sellen, Abigail, Bianchi-Berthouze, Nadia, and Craig, Cathy

Published
2016
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18. The Costs and Benefits of Combining Gaze and Hand Gestures for Remote Interaction

Author

Zhang, Yanxia, Stellmach, Sophie, Sellen, Abigail, Blake, Andrew, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Doug, Series editor, Weikum, Gerhard, Series editor, Abascal, Julio, editor, Barbosa, Simone, editor, Fetter, Mirko, editor, Gross, Tom, editor, Palanque, Philippe, editor, and Winckler, Marco, editor

Published
2015
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19. Meeting (the) Pandemic:Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

Author

Bergmann, Rachel, Rintel, Sean, Baym, Nancy, Sarkar, Advait, Borowiec, Damian, Wong, Priscilla, Sellen, Abigail, Bergmann, Rachel, Rintel, Sean, Baym, Nancy, Sarkar, Advait, Borowiec, Damian, Wong, Priscilla, and Sellen, Abigail

Abstract

When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study (N = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.

Published
2023

20. Meeting (the) Pandemic : Videoconferencing Fatigue and Evolving Tensions of Sociality in Enterprise Video Meetings During COVID-19

Author

Bergmann, Rachel, Rintel, Sean, Baym, Nancy, Sarkar, Advait, Borowiec, Damian, Wong, Priscilla, Sellen, Abigail, Bergmann, Rachel, Rintel, Sean, Baym, Nancy, Sarkar, Advait, Borowiec, Damian, Wong, Priscilla, and Sellen, Abigail

Abstract

When COVID-19 led to mandatory working from home, significant blind spots in supporting the sociality of working life—in the moment and over time—were revealed in enterprise video meetings, and these were a key factor in reports about videoconferencing fatigue. Drawing on a large study (N = 849) of one global technology company’s employees’ experiences of all-remote video meetings during the COVID-19 pandemic, we use a dialectic method to explore the tensions expressed by employees around effectiveness and sociality, as well as their strategies to cope with these tensions. We argue that videoconferencing fatigue arose partly due to work practices and technologies designed with assumptions of steady states and taken-for-granted balances between task and social dimensions of work relationships. Our analysis offers a social lens on videoconferencing fatigue and suggests the need to reconceptualize ideas around designing technologies and practices to enable both effectiveness and sociality in the context of video meetings.

Published
2023

21. The Rise of the AI Co-Pilot: Lessons for Design from Aviation and Beyond

Author

Sellen, Abigail, Horvitz, Eric, Sellen, Abigail, and Horvitz, Eric

Abstract

The fast pace of advances in AI promises to revolutionize various aspects of knowledge work, extending its influence to daily life and professional fields alike. We advocate for a paradigm where AI is seen as a collaborative co-pilot, working under human guidance rather than as a mere tool. Drawing from relevant research and literature in the disciplines of Human-Computer Interaction and Human Factors Engineering, we highlight the criticality of maintaining human oversight in AI interactions. Reflecting on lessons from aviation, we address the dangers of over-relying on automation, such as diminished human vigilance and skill erosion. Our paper proposes a design approach that emphasizes active human engagement, control, and skill enhancement in the AI partnership, aiming to foster a harmonious, effective, and empowering human-AI relationship. We particularly call out the critical need to design AI interaction capabilities and software applications to enable and celebrate the primacy of human agency. This calls for designs for human-AI partnership that cede ultimate control and responsibility to the human user as pilot, with the AI co-pilot acting in a well-defined supporting role., Comment: 6 pages, no figures

Published
2023

22. Quantifying Progression of Multiple Sclerosis via Classification of Depth Videos

Author

Kontschieder, Peter, Dorn, Jonas F., Morrison, Cecily, Corish, Robert, Zikic, Darko, Sellen, Abigail, D’Souza, Marcus, Kamm, Christian P., Burggraaff, Jessica, Tewarie, Prejaas, Vogel, Thomas, Azzarito, Michela, Glocker, Ben, Chin, Peter, Dahlke, Frank, Polman, Chris, Kappos, Ludwig, Uitdehaag, Bernard, Criminisi, Antonio, Hutchison, David, Series editor, Kanade, Takeo, Series editor, Kittler, Josef, Series editor, Kleinberg, Jon M., Series editor, Kobsa, Alfred, Series editor, Mattern, Friedemann, Series editor, Mitchell, John C., Series editor, Naor, Moni, Series editor, Nierstrasz, Oscar, Series editor, Pandu Rangan, C., Series editor, Steffen, Bernhard, Series editor, Terzopoulos, Demetri, Series editor, Tygar, Doug, Series editor, Weikum, Gerhard, Series editor, Golland, Polina, editor, Hata, Nobuhiko, editor, Barillot, Christian, editor, Hornegger, Joachim, editor, and Howe, Robert, editor

Published
2014
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23. Sharing and Listening to Music

Author

Brown, Barry, Sellen, Abigail, Harper, Richard, editor, Diaper, Dan, editor, Sanger, Colston, editor, Aldrich, Frances, editor, Bannon, Liam, editor, Boudourides, Moses, editor, Button, Graham, editor, Dewan, Prasun, editor, Grudin, Jonathan, editor, Helgeson, Bo, editor, Hughes, John, editor, Nakata, Keiichi, editor, Palen, Leysia, editor, Randall, David, editor, Schmidt, Kjeld, editor, Sellen, Abigail, editor, Rogers, Yvonne, editor, O’Hara, Kenton, editor, and Brown, Barry, editor

Published
2006
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24. Leisure-Based Reading and the Place of E-Books in Everyday Life

Author

Hupfeld, Annika, Sellen, Abigail, O’Hara, Kenton, Rodden, Tom, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Pandu Rangan, C., editor, Steffen, Bernhard, editor, Sudan, Madhu, editor, Terzopoulos, Demetri, editor, Tygar, Doug, editor, Vardi, Moshe Y., editor, Weikum, Gerhard, editor, Kotzé, Paula, editor, Marsden, Gary, editor, Lindgaard, Gitte, editor, Wesson, Janet, editor, and Winckler, Marco, editor

Published
2013
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28. Augmented Paper: Developing Relationships Between Digital Content and Paper

Author

Luff, Paul, Adams, Guy, Bock, Wolfgang, Drazin, Adam, Frohlich, David, Heath, Christian, Herdman, Peter, King, Heather, Linketscher, Nadja, Murphy, Rachel, Norrie, Moira, Sellen, Abigail, Signer, Beat, Tallyn, Ella, Zeller, Emil, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Rangan, C. Pandu, editor, Steffen, Bernhard, editor, Sudan, Madhu, editor, Terzopoulos, Demetri, editor, Tygar, Doug, editor, Vardi, Moshe Y., editor, Weikum, Gerhard, editor, Streitz, Norbert, editor, Kameas, Achilles, editor, and Mavrommati, Irene, editor

Published
2007
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29. Locating Family Values: A Field Trial of the Whereabouts Clock : (Nominated for the Best Paper Award)

Author

Brown, Barry, Taylor, Alex S., Izadi, Shahram, Sellen, Abigail, Kaye, Joseph Jofish’, Eardley, Rachel, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Pandu Rangan, C., editor, Steffen, Bernhard, editor, Sudan, Madhu, editor, Terzopoulos, Demetri, editor, Tygar, Doug, editor, Vardi, Moshe Y., editor, Weikum, Gerhard, editor, Krumm, John, editor, Abowd, Gregory D., editor, Seneviratne, Aruna, editor, and Strang, Thomas, editor

Published
2007
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30. A Distracted Scientist: The Life and Contributions of John Senders.

Author

Hancock, P. A., Crichton-Harris, Ann, Sellen, Abigail, Sheridan, Thomas B., and Hancock, Gabriella M.

Subjects
ARCHIVAL resources, INTERPERSONAL relations, COOPERATIVE research
Abstract

Objective: To provide an evaluative and personal overview of the life and contributions of Professor John Senders and to introduce this Special Issue dedicated to his memory. Background: John Senders made many profound contributions to HF/E. These various topics are exemplified by the range of papers which compose the Special Issue. Collectively, these works document and demonstrate the impact of his many valuable research works. Method: The Special Issue serves to summarize Senders' collective body of work as can be extracted from archival sources. This introductory paper recounts a series of remembrances derived from personal relationships, as well as the products of cooperative investigative research. Results: This collective evaluative process documents Senders' evident and deserved status in the highest pantheon of HF/E pioneers. It records his extraordinary life, replete with accounts of his insights and joie de vivre in exploring and explaining the world which surrounded him. Applications: Senders' record of critical contributions provides the example, par excellence, of the successful and fulfilling life in science. It encourages all, both researchers and practitioners alike, in their own individual search for excellence. [ABSTRACT FROM AUTHOR]

Published
2023
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31. Security and Trust in Mobile Interactions: A Study of Users’ Perceptions and Reasoning

Author

Kindberg, Tim, Sellen, Abigail, Geelhoed, Erik, Hutchison, David, editor, Kanade, Takeo, editor, Kittler, Josef, editor, Kleinberg, Jon M., editor, Mattern, Friedemann, editor, Mitchell, John C., editor, Naor, Moni, editor, Nierstrasz, Oscar, editor, Pandu Rangan, C., editor, Steffen, Bernhard, editor, Sudan, Madhu, editor, Terzopoulos, Demetri, editor, Tygar, Dough, editor, Vardi, Moshe Y., editor, Weikum, Gerhard, editor, Davies, Nigel, editor, Mynatt, Elizabeth D., editor, and Siio, Itiro, editor

Published
2004
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36. Introduction

Author

O’Hara, Kenton, primary, Morrison, Cecily, additional, Sellen, Abigail, additional, Bianchi-Berthouze, Nadia, additional, and Craig, Cathy, additional

Published
2016
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37. Interactions for Clinicians

Author

O’Hara, Kenton, primary, Morrison, Cecily, additional, Sellen, Abigail, additional, Bianchi-Berthouze, Nadia, additional, and Craig, Cathy, additional

Published
2016
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38. Body Tracking in Healthcare

Author

O’Hara, Kenton, primary, Morrison, Cecily, additional, Sellen, Abigail, additional, Bianchi-Berthouze, Nadia, additional, and Craig, Cathy, additional

Published
2016
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39. Conclusions

Author

O’Hara, Kenton, primary, Morrison, Cecily, additional, Sellen, Abigail, additional, Bianchi-Berthouze, Nadia, additional, and Craig, Cathy, additional

Published
2016
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48. Remote Conversations: The Effects of Mediating Talk with Technology.

Author

Sellen, Abigail J.

Abstract

Describes and evaluates three different videoconferencing systems for supporting multiparty remote conversations. The systems differed by the number of participants visible at once, their spatial arrangement, and control over who was seen. These conversations were compared to same-room and audio-only conversations. Only the same-room condition showed significant differences from the other conditions. (JKP)

Published
1995

49. Enabling meaningful use of AI-infused educational technologies for children with blindness: Learnings from the development and piloting of the PeopleLens curriculum

Author

Morrison, Cecily, primary, Cutrell, Edward, additional, Grayson, Martin, additional, Becker, Elisabeth RB, additional, Kladouchou, Vasiliki, additional, Pring, Linda, additional, Jones, Katherine, additional, Faia Marques, Rita, additional, Longden, Camilla, additional, and Sellen, Abigail, additional

Published
2021
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