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We aimed to know the perception of the nursing team on humanized care to the family of newborn admitted in the Neonatal Care Unit (NCU); to identify nursing actions that promote the humanization of assistance and to investigate factors that raise difficulties to the family care in the neonatal context. This is a descriptive study carried out in a public maternity in February and March 2008, in Fortaleza-CE-Brazil. For data collection were used non-participant observation and semi-structured interviews with 25 nursing professionals (nurses, technicians and nursing assistants) in their work environment. Three categories emerged from data analysis: Conceptions of the nursing team as to humanized care at NCU; nursing interventions to the family as well as intervening factors in humanized care. We so concluded that the nursing team together with the assistance provided to newborns should have a pleasant and caregiver posture with the family, supporting them to participate in this process of looking after the patient in the neonatal environment.