1. Evaluation of a digital platform that engages stakeholders in the co-creation of healthcare innovations
- Author
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Hubertus J. M. Vrijhoef, Sara Tončinić, Renée de Wildt-Liesveld, RS: CAPHRI - R2 - Creating Value-Based Health Care, MUMC+: KIO Kemta (9), and Science and Society
- Subjects
Knowledge management ,SDG 16 - Peace ,Leadership and Management ,business.industry ,030503 health policy & services ,Health Policy ,inventions ,SDG 16 - Peace, Justice and Strong Institutions ,stakeholder participation ,Justice and Strong Institutions ,Evaluation study ,03 medical and health sciences ,0302 clinical medicine ,SDG 17 - Partnerships for the Goals ,Healthcare delivery ,Health care ,Co-creation ,030212 general & internal medicine ,0305 other medical science ,business ,Healthcare system - Abstract
IntroductionEngaging public and patients in the decision-making processes is on the agenda of many healthcare systems towards sustainable healthcare delivery. While many engagement initiatives are performed face-to-face, an increasing number is conducted online. An example of the latter is the Dutch digital platform Gezonde Mening that engages patients, healthcare professionals and other stakeholders in the co-creation of healthcare innovations. This study aimed to evaluate the effectiveness of stakeholder engagement performed on Gezonde Mening by focusing on the process of planning, execution and transition of engagement activities.MethodsA mixed-methods study was performed by conducting eight semi-structured interviews with developers and funders of Gezonde Mening and an assessment of the psychometric properties of two questionnaires administrated via Gezonde Mening to seek stakeholders’ inputs. While the interviews were analysed deductively and inductively, data from the assessment of psychometric properties were analysed in a descriptive quantitative manner. Data were interpreted through triangulation.ResultsAssessment of the planning of stakeholder engagement identified needs for having more stakeholders on the platform to enable subgroup analysis and robust insights. Moreover, questionnaires administered by Gezonde Mening showed low validity and reliability. Assessment of the execution of stakeholder engagement indicated that stakeholders are sufficiently informed about engagement. Assessment of the transition of engagement activities showed needs to provide direct results to stakeholders and allow their evaluation of the platform.ConclusionGezonde Mening digital platform facilitates communication between innovators and stakeholders during engagement activities. However, the study identified room for improvement regarding the planning and transition activities.
- Published
- 2020