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Background and Objectives: Given that, medical records contain important and essential information about patient care and are also considered a rich asset in medical science, this study sought to assess the knowledge and attitudes of residents at the Arak University of Medical Sciences as effective people in the quality of filing the records concerning principles of medical recording and medical malpractices. Materials and Methods: The present research is a descriptive study that evaluates the knowledge and attitude of 83 staff members working at Arak University of Medical Sciences. The required data were collected using a researcher-made questionnaire. Furthermore, data analysis was performed using descriptive and inferential methods in SPSS software version 21. Results: A total of 30.8% of the residents in the 1st and 2nd years (hereafter, postgraduate year [PGY]-1 and 2) and 45% of the residents in the 3rd and 4th years (hereafter, PGY-3 and 4) considered themselves as fully informed of medical malpractice rules. About 36.5% of PGY-1 and 2 had no information about the release sheets. The level of awareness and knowledge of PGY-1 and 2 on nursing reports was 38.5%, whereas in PGY-3 and 4, it was 41.9%. Moreover, 69.2% of PGY-1 and 2 and 48.4% of PGY-3 and 4 agreed that correct medical recording would help improve the quality of the diagnosis. Conclusion: Given that, the knowledge and attitudes of the residents toward the principles of medical recording and legal rules are weak, it is recommended that workshops be held in the field of recording and professional medical rules. [ABSTRACT FROM AUTHOR]

Background: Satisfaction is an important indicator in measuring the quality of services. Patients' satisfaction as well as the quality of services provided is directly related to the level of expectations of the patients. This study aimed to determine patients' satisfaction with health-care service delivery and its related factors. Materials and Methods: The present study was a cross-sectional, descriptive, and analytical study conducted in 2018. The research instrument was a questionnaire. The reliability and validity of the questionnaire were confirmed. The community and research samples were patients who were admitted to the educational centers, hospitals, and medical centers of Guilan University of Medical Sciences. Data analysis was conducted using SPSS V.18. Results: A total of 1089 patients from 25 hospitals were included in the study. Fifty-nine percent of the patients were female. The patients' mean age was 43.93 ± 17.26 years. The patients expressed high satisfaction with their hospital care (Mean ± standard deviation [SD]: 78.74 ± 14.3). The lowest satisfaction score was related to facilities (Mean ± SD: 61.10 ± 28.26) and information (Mean ± SD: 71.64 ± 20.85). Multiple regression analysis showed that the patients' sex, educational level, and hospital ward were factors predicting the overall satisfaction. Conclusion: Females, more educated patients, and patients hospitalized in ward other than surgical ward had a meaningfully lower satisfaction level. Therefore, the study suggests improving care of women, hospital physical environment, and service delivery through education and system design. Furthermore, patients' sex, level of education, and hospitalization ward should be considered for evaluating the quality of health-care services. [ABSTRACT FROM AUTHOR]