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People worldwide use SARS-CoV-2 (COVID-19) visualizations to make life and death decisions about pandemic risks. Understanding how these visualizations influence risk perceptions to improve pandemic communication is crucial. To examine how COVID-19 visualizations influence risk perception, we conducted two experiments online in October and December of 2020 (N= 2549) where we presented participants with 34 visualization techniques (available at the time of publication on the CDC’s website) of the same COVID-19 mortality data. We found that visualizing data using a cumulative scale consistently led to participants believing that they and others were at more risk than before viewing the visualizations. In contrast, visualizing the same data with a weekly incident scale led to variable changes in risk perceptions. Further, uncertainty forecast visualizations also affected risk perceptions, with visualizations showing six or more models increasing risk estimates more than the others tested. Differences between COVID-19 visualizations of the same data produce different risk perceptions, fundamentally changing viewers’ interpretation of information.

The prevalence of inadequate SARS-COV-2 (COVID-19) responses may indicate a lack of trust in forecasts and risk communication. However, no work has empirically tested how multiple forecast visualization choices impact trust and task-based performance. The three studies presented in this paper (N = 1299) examine how visualization choices impact trust in COVID-19 mortality forecasts and how they influence performance in a trend prediction task. These studies focus on line charts populated with real-time COVID-19 data that varied the number and color encoding of the forecasts and the presence of best/worst-case forecasts. The studies reveal that trust in COVID-19 forecast visualizations initially increases with the number of forecasts and then plateaus after 6-9 forecasts. However, participants were most trusting of visualizations that showed less visual information, including a 95% confidence interval, single forecast, and grayscale encoded forecasts. Participants maintained high trust in intervals labeled with 50% and 25% and did not proportionally scale their trust to the indicated interval size. Despite the high trust, the 95% CI condition was the most likely to evoke predictions that did not correspond with the actual COVID-19 trend. Qualitative analysis of participants’ strategies confirmed that many participants trusted both the simplistic visualizations and those with numerous forecasts. This work provides practical guides for how COVID-19 forecast visualizations influence trust, including recommendations for identifying the range where forecasts balance trade-offs between trust and task-based performance.