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One of the basic conditioning factors of productivity and quality of service offered, is the degree of comfort or satisfaction that staff felt their work. This article shows a cross-sectional descriptive study, which lets you know the perception of quality of life of oficials of the four basic clinical services Assistive Complex Dr. Victor Rios Ruiz of Los Angeles, in the fields of: Medicine, Pediatrics, Surgery and Maternity, incorporating a correlational study, which allows to know if there is a relationship between management support (from headquarters direct), the demand for labor, intrinsic motivation, quality of life and perceived work-family reconciliation. To obtain the data two questionnaires with Likert-type scale of five and ten points, Working Family Conciliation TFC / CBC and Professional Quality of Life, which were divided into five and four dimensions respectively. Furthermore the instrument was applied Graffar Scale, Measure NSE "Form A" to diagnose socioeconomic levels or degrees of the study population and data logging to control socio-demographic variables including age, gender, profession (plant contract), system work (day or night shifts), marital status, etc.., for any study relevant aspects that characterize the target population. Their results show a positive or favorable perception of the quality of working life being the worst dimension directly supports intrinsic motivation evaluated and the best perceived by staff reviewers. [ABSTRACT FROM AUTHOR]

La competitividad de las empresas es uno de los factores claves que permiten alcanzar, sostener y mejorar una determinada posición en el entorno socioeconómico. Se aplica un instrumento, para la evaluación de la empresa, de acuerdo, a la teoría de la ventaja competitiva y la teoría basada en los recursos y capacidades. El tema estratégico se ha centrado en la búsqueda de los factores que contribuyen a la generación de rentas extra-normales. La explicación de la obtención de rentas económicas ha evolucionado en el tiempo y es así como en la década de los ochenta fue el análisis del sector en que se desempeñaba la empresa, es decir la mirada estaba puesta en el mercado de los productos y en los noventa se ha desplazado a los recursos, capacidades y habilidades que posee la empresa, es decir al mercado de los factores, lo que se ha denominado teoría basada en los recursos y capacidades de la firma. El instrumento desarrollado, permite determinar qué recursos, capacidades y habilidades son valiosas y como ellas deben ser administradas para aportar al desempeño de la empresa, es decir alcanzar una ventaja competitiva sustentable, lo que se ilustra con un caso de aplicación. [ABSTRACT FROM AUTHOR]

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Copyright of Theoría: Ciencia, Arte y Humanidades is the property of Universidad del Bio-Bio and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)