28 results on '"Quality assurance, healthcare"'
Search Results
2. Behandlungsfehlervorwürfe und Komplikationen in der Herzchirurgie – Teil 2: Qualitätssicherung durch Scoring-Systeme und Fallbeispiele.
- Author
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Madea, Burkhard, Sido, Viyan, Prangenberg, Julian, Duval, Inga, and Doberentz, Elke
- Abstract
Copyright of Rechtsmedizin is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2022
- Full Text
- View/download PDF
3. E-Mental-Health und digitale Gesundheitsanwendungen in Deutschland.
- Author
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Weitzel, Elena Caroline, Quittschalle, Janine, Welzel, Franziska Dinah, Löbner, Margrit, Hauth, Iris, and Riedel-Heller, Steffi G.
- Subjects
- *
DIGITAL technology , *MENTAL illness , *QUALITY assurance , *MEDICAL care - Abstract
Digitalization trends are having an impact on mental healthcare. Online interventions can promote mental health and complement existing mental healthcare services. Effective online interventions have been developed for a variety of mental health disorders and, overall, patient and practitioner acceptance of such programs is high. The Digital Healthcare Act provides the legal framework for the use of healthcare apps in German routine care. After approval by the Federal Institute for Drugs and Medical Devices, the costs of certain healthcare apps are now covered by statutory health insurers. However, digital technologies have rarely been used in mental healthcare to date. Reasons include a low level of awareness of such programs as well as a large number of untested applications. Specified quality criteria can provide better orientation for patients and healthcare providers. Further implementation efforts are necessary in order to fully use the potential of digital support options in psychiatric and psychotherapeutic care for the benefit of patients. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
4. Added value of double reading in diagnostic radiology,a systematic review
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Håkan Geijer and Mats Geijer
- Subjects
Diagnostic errors ,Observer variation ,Diagnostic imaging ,Review ,Quality assurance, healthcare ,Medical physics. Medical radiology. Nuclear medicine ,R895-920 - Abstract
Abstract Objectives Double reading in diagnostic radiology can find discrepancies in the original report, but a systematic program of double reading is resource consuming. There are conflicting opinions on the value of double reading. The purpose of the current study was to perform a systematic review on the value of double reading. Methods A systematic review was performed to find studies calculating the rate of misses and overcalls with the aim of establishing the added value of double reading by human observers. Results The literature search resulted in 1610 hits. After abstract and full-text reading, 46 articles were selected for analysis. The rate of discrepancy varied from 0.4 to 22% depending on study setting. Double reading by a sub-specialist, in general, led to high rates of changed reports. Conclusions The systematic review found rather low discrepancy rates. The benefit of double reading must be balanced by the considerable number of working hours a systematic double-reading scheme requires. A more profitable scheme might be to use systematic double reading for selected, high-risk examination types. A second conclusion is that there seems to be a value of sub-specialisation for increased report quality. A consequent implementation of this would have far-reaching organisational effects. Key Points • In double reading, two or more radiologists read the same images. • A systematic literature review was performed. • The discrepancy rates varied from 0.4 to 22% in various studies. • Double reading by sub-specialists found high discrepancy rates.
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- 2018
- Full Text
- View/download PDF
5. Towards an evolution of interprofessional practice: Lessons learned from two jazz piano trios.
- Author
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Haidet, Paul and Madigosky, Wendy S.
- Subjects
- *
JAZZ , *PIANO trios , *INTERPROFESSIONAL education , *JAZZ musicians , *SOCIAL change , *EDUCATIONAL change - Abstract
Interprofessional practice has been of great interest to both health systems and educational institutions, but has been slow to develop in actual practice. Important efforts to speed adoption have mostly focused on changes in structure or educational interventions. It turns out that the field of jazz music was grappling with similar issues in the early 1960s. In this essay, we draw lessons from the experiences of jazz musicians during a time of transition. We conclude that significant cultural transformation, focused on two paradoxes, and the barriers and contexts that flow from them, will be necessary to achieve ideal interprofessional healthcare practice. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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- View/download PDF
6. Improvement of radiology reporting in a clinical cancer network: impact of an optimised multidisciplinary workflow.
- Author
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Olthof, A. W., Borstlap, J., Roeloffzen, W. W., Callenbach, P. M. C., and van Ooijen, P. M. A.
- Subjects
- *
WORKFLOW management , *COMPUTED tomography , *MEDICAL radiology , *CANCER patients , *HEALTH care intervention (Social services) , *MULTIDISCIPLINARY practices , *MEDICAL quality control , *HEALTH care teams - Abstract
Purpose: To assess the effectiveness of implementing a quality improvement project in a clinical cancer network directed at the response assessment of oncology patients according to RECIST-criteria.Methods: Requests and reports of computed tomography (CT) studies from before (n = 103) and after (n = 112) implementation of interventions were compared. The interventions consisted of: a multidisciplinary working agreement with a clearly described workflow; subspecialisation of radiologists; adaptation of the Picture Archiving and Communication System (PACS); structured reporting.Results: The essential information included in the requests and the reports improved significantly after implementation of the interventions. In the requests, mentioning start date increased from 2% to 49%; date of baseline CT from 7% to 64%; nadir date from 1% to 41%. In the reports, structured layout increased from 14% to 86%; mentioning target lesions from 18% to 80% and non-target lesions from 11% to 80%; measurements stored in PACS increased from 76% to 97%; labelled key images from 38% to 95%; all p values < 0.001.Conclusion: The combination of implementation of an optimised workflow, subspecialisation and structured reporting led to significantly better quality radiology reporting for oncology patients receiving chemotherapy. The applied multifactorial approach can be used within other radiology subspeciality areas as well.Key Points: • Undeveloped subspecialisation makes adherence to RECIST guidelines difficult in general hospitals. • A clinical cancer network provides opportunities to improve healthcare. • Optimised workflow, subspecialisation and structured reporting substantially improve request and report quality. • Good interdisciplinary communication between oncologists, radiologists and others contributes to quality improvement. [ABSTRACT FROM AUTHOR]- Published
- 2018
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7. Evaluation von Durchgangsarztberichten mithilfe eines Peer-Review-Verfahrens.
- Author
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Polak, U., Wittwer, M., Szczotkowski, D., and Kohlmann, T.
- Abstract
Hintergrund: Die Deutsche Gesetzliche Unfallversicherung (DGUV) hat ein neues Qualitätssicherungsverfahren für Erstberichte zur „besonderen Heilbehandlung“ nach einem Arbeitsunfall oder einem Wegunfall entwickelt und bundesweit eingesetzt. Diese Berichte werden bezüglich der Dokumentationsqualität (Schlüssigkeit und Vollständigkeit) durch den Einsatz eines Peer-Review-Verfahrens geprüft. Mit diesem Verfahren wird die - für die Steuerung des Heilverfahrens notwendige - Dokumentation überprüft und nicht die Behandlungsqualität.Material und Methoden: Ausgewählte ärztliche Peers nahmen die Beurteilung von ca. 33.000 Durchgangs(D)-Arzt-Berichten EDV-gestützt vor. Die Beurteilung erfolgte anhand einer Checkliste, die in einem vorgelagerten Forschungsprojekt entwickelt und evaluiert worden war.Ergebnis und Schlussfolgerung: Die webbasierte Plattform zur Übermittlung von anonymisierten D‑Arzt-Berichten und deren Bewertung hat sich für den bundesweiten Einsatz mit umfangreicher Stichprobengröße bewährt. Es wurde ein vollständig papierloses Qualitätssicherungs(QS)-Verfahren realisiert, um den D‑Arzt-Bericht als ein zentrales Dokument für die Heilverfahrenssteuerung zu evaluieren. Jeder einzelne der am Projekt teilnehmenden D‑Ärzte wird im Herbst 2018 eine individuelle Rückmeldung erhalten, die auch Informationen über die Ergebnisse der Vergleichsgruppe beinhält. Diese Angaben dienen dem Qualitätsmanagement des D‑Arztes bzw. der D‑Arzt-Praxis. [ABSTRACT FROM AUTHOR]
- Published
- 2018
- Full Text
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8. Added value of double reading in diagnostic radiology,a systematic review.
- Author
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Geijer, Håkan and Geijer, Mats
- Subjects
- *
RADIOLOGY , *READING , *LITERATURE reviews , *OBSERVABILITY (Control theory) , *IRREGULARITIES of distribution (Number theory) - Abstract
Objectives: Double reading in diagnostic radiology can find discrepancies in the original report, but a systematic program of double reading is resource consuming. There are conflicting opinions on the value of double reading. The purpose of the current study was to perform a systematic review on the value of double reading.Methods: A systematic review was performed to find studies calculating the rate of misses and overcalls with the aim of establishing the added value of double reading by human observers.Results: The literature search resulted in 1610 hits. After abstract and full-text reading, 46 articles were selected for analysis. The rate of discrepancy varied from 0.4 to 22% depending on study setting. Double reading by a sub-specialist, in general, led to high rates of changed reports.Conclusions: The systematic review found rather low discrepancy rates. The benefit of double reading must be balanced by the considerable number of working hours a systematic double-reading scheme requires. A more profitable scheme might be to use systematic double reading for selected, high-risk examination types. A second conclusion is that there seems to be a value of sub-specialisation for increased report quality. A consequent implementation of this would have far-reaching organisational effects.Key Points: • In double reading, two or more radiologists read the same images.• A systematic literature review was performed.• The discrepancy rates varied from 0.4 to 22% in various studies.• Double reading by sub-specialists found high discrepancy rates. [ABSTRACT FROM AUTHOR]
- Published
- 2018
- Full Text
- View/download PDF
9. Towards an evolution of interprofessional practice: Lessons learned from two jazz piano trios
- Author
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Wendy S. Madigosky and Paul Haidet
- Subjects
Medical education ,Interprofessional Relations ,The arts ,Article ,Ideal (ethics) ,Humanities ,03 medical and health sciences ,0302 clinical medicine ,Pedagogy ,Health care ,Humans ,Care team, medical ,Health teams, interdisciplinary ,030212 general & internal medicine ,Sociology ,Nurse education ,business.industry ,030503 health policy & services ,Field (Bourdieu) ,Transition (fiction) ,Piano ,Arts ,Healthcare quality ,General Medicine ,Quality assurance, healthcare ,Interprofessional Education ,Nursing education ,Patient centered care ,0305 other medical science ,business ,Jazz ,Music - Abstract
Highlights • Interprofessional practice has been slow to take hold in healthcare. • There was a similar interprofessional transition in jazz music in the early 1960s. • Lessons learned from jazz history can inform today’s interprofessional healthcare., Interprofessional practice has been of great interest to both health systems and educational institutions, but has been slow to develop in actual practice. Important efforts to speed adoption have mostly focused on changes in structure or educational interventions. It turns out that the field of jazz music was grappling with similar issues in the early 1960s. In this essay, we draw lessons from the experiences of jazz musicians during a time of transition. We conclude that significant cultural transformation, focused on two paradoxes, and the barriers and contexts that flow from them, will be necessary to achieve ideal interprofessional healthcare practice.
- Published
- 2020
10. [Three-year revision rate of certified centres for joint replacement according to EndoCert : Risk-adjusted analysis of outcome quality and comparison with other quality assurance systems].
- Author
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Osmanski-Zenk K, Klinder A, Malzahn J, Haas H, von Lewinski G, Kladny B, and Mittelmeier W
- Subjects
- Humans, Knee Joint, Registries, Hospitalization, Arthroplasty, Replacement, Hip, Arthroplasty, Replacement, Knee
- Abstract
Background: The EndoCert initiative does not yet allow a long-term assessment of outcome quality. The assessment cannot be achieved without cooperation with the German arthroplasty registry (EPRD) and other quality assurance infrastructure, such as the quality assurance system of the nationwide healthcare insurance data for inpatient hospital treatment (QSR) by the German local healthcare fund (AOK). Therefore, the quality of care of all certified centres for joint replacement (EPZ) after primary hip and knee arthroplasty was to be examined for the first time. These data were subsequently compared to the data of the EPRD., Materials and Methods: In EPZ that provided care to at least one AOK-insured patient in 2016, the risk-adjusted 3‑year revision rate and the SMR-value (standardised mortality or morbidity ratio), which is the quotient of the observed and expected revision rate, were analysed as markers for the quality of care. Annual hospital volume, type of centre and audit results were examined as possible influencing factors., Results: In the group comparison, significant differences (p = 0.042) for the SMR value of the 3‑year revision rate were demonstrated for hip arthroplasty with regard to the EPZ type. The annual number of primary hip arthroplasties, however, did not influence the 3‑year revision rate. For knee arthroplasties, no effect of the defined categories on the 3‑year revision rate and its SMR value was observed. The comparison of our 3‑year revision rates with those of the EPRD showed similar results for the hip but indicated significant differences for the knee., Conclusion: We did not observe a correlation between quality of care and annual hospital volume in certified EPZ. However, different quality assurance procedures can lead to different results with respect to the outcome quality. Therefore, a considerably improved interaction of the German quality systems must be achieved. Participation in the EPRD is not sufficient for this. Rather, a complete report of all arthroplasties must be required, at least with the achievement of a minimum reporting rate per participating hospital. Uniform inclusion and exclusion criteria should be defined., (© 2023. The Author(s), under exclusive licence to Springer Medizin Verlag GmbH, ein Teil von Springer Nature.)
- Published
- 2023
- Full Text
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11. Nosokomiale Infektionen.
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Zinka, Bettina, Peschel, O., and Schulte-Sasse, U.
- Abstract
Copyright of Rechtsmedizin is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2016
- Full Text
- View/download PDF
12. Neuausrichtung der stationären Heilverfahren.
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Oberscheven, M. and Kranig, A.
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INPATIENT care , *WORK-related injuries , *ACCIDENT insurance , *MEDICAL rehabilitation , *WOUNDS & injuries - Abstract
Background: In order to increse the effectiveness and efficiency of inpatient treatment a new structure will be implemented in 2013. The committee of the German Statutory Accident Insurance (DGUV) formulated these resolutions in September 2012. Aims: The aims of restructuring inpatient treatment were formulated as follows: a concentration of the care of severely injured patients after occupational accidents in specially qualified and experienced clinics, an increased differentiation of treatment according to the type and severity of injuries, a streamlining and updating of quality requirements and an increase in interdisciplinary treatment in the sense of statutory accident insurance (rehabilitation management). Implementation: The White Book on treatment of the severely injured of the German Society for Traumatology played an important role in the implementation of the aims. Decisive amendments include the new accident insurance consultant and the new severe injury procedures whereby the latter also includes amendments to the injury type procedure. The network idea will also be extended further and new procedures for quality assurance will be established. The first changes will come into force on 01.01.2013. [ABSTRACT FROM AUTHOR]
- Published
- 2014
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- View/download PDF
13. Neuausrichtung der stationären Heilverfahren.
- Author
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Oberscheven, M. and Kranig, A.
- Subjects
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INPATIENT care , *ACCIDENT insurance , *WORK-related injuries , *TRAUMATOLOGY , *WOUND care - Abstract
Background: In order to increse the effectiveness and efficiency of inpatient treatment a new structure will be implemented in 2013. The committee of the German Statutory Accident Insurance (DGUV) formulated these resolutions in September 2012. Aims: The aims of restructuring inpatient treatment were formulated as follows: a concentration of the care of severely injured patients after occupational accidents in specially qualified and experienced clinics, an increased differentiation of treatment according to the type and severity of injuries, a streamlining and updating of quality requirements and an increase in interdisciplinary treatment in the sense of statutory accident insurance (rehabilitation management). Implementation: The White Book on treatment of the severely injured of the German Society for Traumatology played an important role in the implementation of the aims. Decisive amendments include the new accident insurance consultant and the new severe injury procedures whereby the latter also includes amendments to the injury type procedure. The network idea will also be extended further and new procedures for quality assurance will be established. The first changes will come into force on 01.01.2013. [ABSTRACT FROM AUTHOR]
- Published
- 2013
- Full Text
- View/download PDF
14. Behandlungsbedürftigkeit psychiatrischer Notfälle im Notarztdienst.
- Author
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Biedler, A., Helfen, C., and Pajonk, F.-G.B.
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MENTAL illness treatment , *EMERGENCY medical services , *EMERGENCY physicians , *DRUG therapy , *PSYCHIATRIC drugs , *QUALITY assurance - Abstract
Background: Psychiatric emergency situations (PES) are common in the physician-based emergency medical system (EMS) in Germany. However, many emergency physicians (EP) feel insecure in assessing the necessity for treatment of these patients. The aim of this investigation was to evaluate whether a short, newly developed questionnaire (Indicator for Psychiatric Pharmacotherapy, IPP) is able to help EPs in deciding for or against pharmacological treatment. Patients and methods: The protocols of the EMS at the Saarland University Hospital were prospectively collected over a 1-year period and PESs were identified and analyzed in detail. The 7-item IPP, which focuses on the most relevant psychiatric symptoms, was to be completed for each PES. Results: Among all calls for an EP (2,114) 250 (11.8%) were classified as a PES. The most frequent diagnoses were alcoholic intoxication, state of agitation and suicide attempts. Of the IPP questionnaires 193 could be evaluated and in 31.2% of all PESs a specific psychiatric medication was administered. These patients scored significantly higher in the IPP compared to those who did not receive medication (8.0 ± 3.9 compared to 5.6 ± 3.2, p < 0.001). The IPP items 'anxiety', 'agitation/aggression', 'mood' and 'physical symptoms/disorders' had the highest impact on the administration of psychotherapeutic drugs. Discussion: The IPP can be a valuable tool to assess the necessity of pharmacological treatment for patients in PESs. The assessment of the symptom categories 'anxiety', 'agitation/aggression', 'mood' and 'physical symptoms/disorders' seems to be sufficient to estimate a need for treatment. [ABSTRACT FROM AUTHOR]
- Published
- 2012
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15. Psychotherapie und Internet.
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Eichenberg, Christiane
- Abstract
Copyright of Psychotherapeut is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2011
- Full Text
- View/download PDF
16. Leitlinien und Standards zur Ernährung in der Geriatrie.
- Author
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Volkert, D.
- Abstract
Copyright of Zeitschrift für Gerontologie und Geriatrie is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2011
- Full Text
- View/download PDF
17. Wissensnavigation in der Zukunft.
- Author
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Ammann, A. and Matthies, H.
- Abstract
Copyright of Der MKG-Chirurg is the property of Springer Nature and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2011
- Full Text
- View/download PDF
18. LQAS: User Beware.
- Author
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Rhoda, Dale A., Fernandez, Soledad A., Fitch, David J., and Lemeshow, Stanley
- Subjects
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QUALITY assurance , *MEDICAL care , *DISEASE prevalence , *IMMUNIZATION , *PUBLIC health - Abstract
Background Researchers around the world are using Lot Quality Assurance Sampling (LQAS) techniques to assess public health parameters and evaluate program outcomes. In this paper, we report that there are actually two methods being called LQAS in the world today, and that one of them is badly flawed. [ABSTRACT FROM PUBLISHER]
- Published
- 2010
- Full Text
- View/download PDF
19. Data quality maintenance of the Patient Master Index (PMI): a 'snap-shot' of public healthcare facility PMI data quality and linkage activities.
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Williams, Kelly, Robinson, Kerin, and Toth, Alexandra
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- *
MEDICAL record linkage , *DUAL record systems , *MEDICAL statistics , *PATIENTS , *IDENTIFICATION , *MEDICAL records , *QUALITY assurance , *MEDICAL care - Abstract
Patient (or person) master index (PMI) data quality activities in public, acute healthcare facilities in the state of Victoria, Australia were evaluated in terms of health information management-information technology best practice including data standards and practice guidelines. The findings indicate that, whilst data quality and linkage activities are undertaken, many are limited in scope or effectiveness. In view of published evidence that: (i) duplicate patient files pose significant risks by reducing information available for clinical decision-making; and (ii) quality and clinical risk management require, as a measurable outcome, continuous monitoring of duplicate files, improvements to PMI data quality practices are recommended. [ABSTRACT FROM AUTHOR]
- Published
- 2006
- Full Text
- View/download PDF
20. Nosokomiale Infektionen: Probleme der Geltendmachung zivil- oder strafrechtlicher Ansprüche
- Author
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Zinka, Bettina, Peschel, O., and Schulte-Sasse, U.
- Published
- 2016
- Full Text
- View/download PDF
21. Quality of the ophthalmological service to outpatients of the public and private healthcare systems
- Author
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Benigno Vicente Santos Hercos and Adriana Berezovsky
- Subjects
Male ,Indicadores de qualidade em assistência à saúde ,media_common.quotation_subject ,Serviços de Saúde ,Assistência ambulatorial ,Garantia da qualidade dos cuidados de saúde ,03 medical and health sciences ,SERVQUAL ,0302 clinical medicine ,Patient satisfaction ,lcsh:Ophthalmology ,Ambulatory care ,Surveys and Questionnaires ,Outpatients ,Health care ,medicine ,Humans ,Quality (business) ,Prospective Studies ,030212 general & internal medicine ,Quality of Health Care ,media_common ,Service (business) ,Public Sector ,030219 obstetrics & reproductive medicine ,business.industry ,Environmental resource management ,General Medicine ,Quality assurance, healthcare ,medicine.disease ,Health services ,Ophthalmology ,lcsh:RE1-994 ,Oftalmologia ,Patient Satisfaction ,Quality indicators, healthcare ,Female ,Private Sector ,Private healthcare ,Medical emergency ,business ,Delivery of Health Care ,Quality assurance ,Brazil - Abstract
Purpose: To compare perceptions of the quality of ophthalmological services offered to outpatients from the public healthcare system to those from the private healthcare system, and to determine which measures are seen as necessary and a priority for improving the quality of care. Methods: This was a prospective observational study on 200 patients, 101 and 99 of whom were from the public and private healthcare systems, respectively. All patients underwent an ophthalmological examination at an ophthalmology hospital in Belo Horizonte, Minas Gerais, Brazil. Personal interviews were conducted using two structured questionnaires adapted from the modified SERVQUAL scale. Results: Overall, patients from the private healthcare system were significantly more dissatisfied than those from the public healthcare system. In both systems, reliability was considered to be the most important determinant of quality, and it presented the highest level of dissatisfaction. Satisfaction with the public healthcare system was significantly greater than that with the private healthcare system in terms of the tangibles, reliability, responsiveness, and assurance determinants of the SERVQUAL scale. Conclusions: Institutions must plan, execute, evaluate, and monitor measures that seek to improve the overall patient satisfaction with the quality of services provided, particularly in the private healthcare system, and special attention must be paid to reliability in both healthcare systems. The identification and monitoring of the quality of healthcare services through the periodic use of the SERVQUAL scale may provide healthcare managers with information so that they can identify, plan, and monitor necessary and priority measures. This could be a key strategy for improving the quality of outpatient health services in the public and private systems. RESUMO Objetivo: Comparar a percepção da qualidade dos serviços oftalmológicos prestado aos pacientes ambulatoriais do sistema público com a do sistema privado e detectar quais ações são percebidas como necessárias e prioritárias para melhorar a qualidade do atendimento. Métodos: Foi realizado estudo prospectivo observacional de 200 pacientes sendo 101 do sistema público de saúde e 99 do sistema privado submetidos a exame oftalmológico em Hospital Especializado em Oftalmologia (HEO) - Belo Horizonte - MG - Brasil. Realizaram-se entrevistas pessoais, mediante a aplicação de dois questionários estruturados adaptados da escala SERVQUAL modificada. Resultados: No geral, detectou-se que pacientes do sistema de saúde privado, estão significativamente mais insatisfeitos que aqueles do sistema público de saúde. Em ambos os sistemas a confiabilidade foi considerada o determinante de qualidade mais importante e o que apresentou o maior índice de insatisfação. No sistema público a satisfação foi significativamente superior à do sistema privado a nível dos determinantes da escala SERVQUAL: tangibilidade, confiabilidade, atendimento e segurança. Conclusões: A instituição deve planejar, executar, avaliar e monitorar ações que busquem melhorar a satisfação geral dos pacientes com a qualidade do serviço recebido, principalmente do sistema privado, com atenção especial à confiabilidade nos dois sistemas. A identificação e monitorização da qualidade dos serviços de saúde, empregando periodicamente a escala SERVQUAL, poderá fornecer informações à administração dos serviços de saúde para que possam detectar, planejar e monitorizar as ações necessárias e prioritárias, podendo funcionar como chave estratégica para o aprimoramento da qualidade dos serviços de saúde ambulatoriais públicos e privados.
- Published
- 2017
22. Proceso de alta hospitalaria, revisión de la literatura
- Author
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Eymin,Gonzalo, Aizman,Andrés, Lopetegui,Marcelo, and Manjarrez,Efren
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Patient discharge ,Patient readmission ,Length of stay ,Quality assurance, healthcare - Abstract
Discharge is one of the most important processes that hospitalized patients must endure. This process is complex, requires coordination among several professionals and transfers an overwhelming amount of information to patients. Often, it is limited to the writing of the discharge summary, with a primary emphasis on the drug list. Since the rise of hospitalism in 1996, a greater emphasis has been placed on understanding this process and in developing interventions to make it more effective and safe. In our country, little is known about how this process is taking place. Probably the absence of financial penalties for readmissions has influenced in the lack of study and development of this process. In the USA the knowledge of the discharge process is well advanced, and several strategies have been developed for reducing adverse events, medication errors, and 30-days readmissions. Other interventions have increased patient satisfaction and the degree of knowledge about their conditions. The aim of this paper is to do a comprehensive review of the literature, to provide healthcare teams with various tools that could improve both the discharge process as well as the discharge summary. The final objective is to optimize the safety and satisfaction of our patients and the hospital metrics of quality.
- Published
- 2014
23. Proceso de alta hospitalaria, revisión de la literatura
- Author
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Eymin, Gonzalo, Aizman, Andrés, Lopetegui, Marcelo, and Manjarrez, Efren
- Subjects
Patient discharge ,Patient readmission ,Length of stay ,Quality assurance, healthcare - Abstract
Discharge is one of the most important processes that hospitalized patients must endure. This process is complex, requires coordination among several professionals and transfers an overwhelming amount of information to patients. Often, it is limited to the writing of the discharge summary, with a primary emphasis on the drug list. Since the rise of hospitalism in 1996, a greater emphasis has been placed on understanding this process and in developing interventions to make it more effective and safe. In our country, little is known about how this process is taking place. Probably the absence of financial penalties for readmissions has influenced in the lack of study and development of this process. In the USA the knowledge of the discharge process is well advanced, and several strategies have been developed for reducing adverse events, medication errors, and 30-days readmissions. Other interventions have increased patient satisfaction and the degree of knowledge about their conditions. The aim of this paper is to do a comprehensive review of the literature, to provide healthcare teams with various tools that could improve both the discharge process as well as the discharge summary. The final objective is to optimize the safety and satisfaction of our patients and the hospital metrics of quality.
- Published
- 2014
24. Surgical adverse outcome reporting as part of routine clinical care
- Author
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M Krukerink, P J Marang-van de Mheen, and Job Kievit
- Subjects
Adult ,Male ,Quality Assurance, Health Care ,Adverse outcomes ,education ,quality assurance, healthcare ,surgical context ,Young Adult ,Nursing ,Health care ,Outcome Assessment, Health Care ,Medicine ,Contextual information ,Humans ,Confidentiality ,Clinical care ,Young adult ,Aged ,Netherlands ,Original Research ,Adverse-effect ,reporting ,business.industry ,Health Policy ,Incidence (epidemiology) ,adverse-outcome ,The Netherlands ,Mandatory Reporting ,Middle Aged ,lessons learnt ,medicine.disease ,University hospital ,classification ,statistics ,Surgical Procedures, Operative ,Feasibility Studies ,Female ,Medical emergency ,business - Abstract
Background In The Netherlands, health professionals have created a doctor-driven standardised system to report and analyse adverse outcomes (AO). The aim is to improve healthcare by learning from past experiences. The key elements of this system are (1) an unequivocal definition of an adverse outcome, (2) appropriate contextual information and (3) a three-dimensional hierarchical classification system. Objectives First, to assess whether routine doctor-driven AO reporting is feasible. Second, to investigate how doctors can learn from AO reporting and analysis to improve the quality of care. Methods Feasibility was assessed by how well doctors reported AO in the surgical department of a Dutch university hospital over a period of 9 years. AO incidence was analysed per patient subgroup and over time, in a time-trend analysis of three equal 3-year periods. AO were analysed case by case and statistically, to learn lessons from past events. Results In 19 907 surgical admissions, 9189 AOs were reported: one or more AO in 18.2% of admissions. On average, 55 lessons were learnt each year (in 4.3% of AO). More AO were reported in P3 than P1 (OR 1.39 (1.23–1.57)). Although minor AO increased, fatal AO decreased over time (OR 0.59 (0.45–0.77)). Conclusions Doctor-driven AO reporting is shown to be feasible. Lessons can be learnt from case-by-case analyses of individual AO, as well as by statistical analysis of AO groups and subgroups (illustrated by time-trend analysis), thus contributing to the improvement of the quality of care. Moreover, by standardising AO reporting, data can be compared across departments or hospitals, to generate (confidential) mirror information for professionals cooperating in a peer-review setting.
- Published
- 2010
25. Reporting systems in healthcare from a case-by-case experience to a general framework: An example in anaesthesia
- Author
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Nyssen, Anne-Sophie, Aunac, S., Faymonville, Marie-Elisabeth, Lutte, Isabelle, Nyssen, Anne-Sophie, Aunac, S., Faymonville, Marie-Elisabeth, and Lutte, Isabelle
- Abstract
Reporting systems are becoming more widespread in healthcare. Since they may become mandatory under the pressure of insurance companies and administrative organizations, it is important to begin to go beyond a case-by-case approach and to move to a system where there is a general reflection on the best conditions of development and setting up of such systems in medicine. In this paper, we review existing reporting systems, break down their components, examine how they are constructed and propose some ideas on how to articulate them in a dynamic process in order to improve the validity of the tool as mediator of safety, quality and well-being at work., SCOPUS: re.j, info:eu-repo/semantics/published
- Published
- 2004
26. Surgical adverse outcome reporting as part of routine clinical care.
- Author
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Kievit, J, Krukerink, M, and Marang-van de Mheen, P J
- Abstract
Background In The Netherlands, health professionals have created a doctor-driven standardised system to report and analyse adverse outcomes (AO). The aim is to improve healthcare by learning from past experiences. The key elements of this system are (1) an unequivocal definition of an adverse outcome, (2) appropriate contextual information and (3) a three-dimensional hierarchical classification system. Objectives First, to assess whether routine doctor-driven AO reporting is feasible. Second, to investigate how doctors can learn from AO reporting and analysis to improve the quality of care. Methods Feasibility was assessed by how well doctors reported AO in the surgical department of a Dutch university hospital over a period of 9 years. AO incidence was analysed per patient subgroup and over time, in a time-trend analysis of three equal 3-year periods. AO were analysed case by case and statistically, to learn lessons from past events. Results In 19 907 surgical admissions, 9189 AOs were reported: one or more AO in 18.2% of admissions. On average, 55 lessons were learnt each year (in 4.3% of AO). More AO were reported in P3 than P1 (OR 1.39 (1.23–1.57)). Although minor AO increased, fatal AO decreased over time (OR 0.59 (0.45–0.77)). Conclusions Doctor-driven AO reporting is shown to be feasible. Lessons can be learnt from case-by-case analyses of individual AO, as well as by statistical analysis of AO groups and subgroups (illustrated by time-trend analysis), thus contributing to the improvement of the quality of care. Moreover, by standardising AO reporting, data can be compared across departments or hospitals, to generate (confidential) mirror information for professionals cooperating in a peer-review setting. [ABSTRACT FROM PUBLISHER]
- Published
- 2010
- Full Text
- View/download PDF
27. Assessment of clinical trial quality and its impact on meta-analyses.
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Da Silva Filho, Carlos Rodrigues, Saconato, Humberto, Conterno, Lucieni Oliveira, Marques, Iara, and Atallah, Álvaro Nagib
- Abstract
Copyright of Revista de Saúde Pública is the property of Faculdade de Educacao da Universidade de Sao Paulo and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
- Published
- 2005
- Full Text
- View/download PDF
28. Preclinical phase III trials in translational stroke research: call for collective design of framework and guidelines.
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Boltze J, Ayata C, Wagner DC, and Plesnila N
- Subjects
- Humans, Research Design, Risk Factors, Stroke physiopathology, Translational Research, Biomedical trends, Clinical Trials, Phase III as Topic trends, Guidelines as Topic, Stroke therapy, Translational Research, Biomedical organization & administration
- Published
- 2014
- Full Text
- View/download PDF
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