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Background: Antenatal care (ANC) is an important component in the continuum of care. Providing adequate quality ANC is necessary to prevent maternal and newborn mortality. The coverage of ANC has increased significantly in the last decade in India, but a mere increase in coverage is insufficient if the issue of quality is not simultaneously addressed. This study examines the change in each component of quality ANC between 2015-16 and 2019-21, highlights the factors associated with adequate quality ANC, and observes the state- and district-level distribution of adequate quality ANC during 2019-21. Methods: This study is based on data from the two most recent rounds of the National Family Health Survey (NFHS), the Indian equivalent of the Demographic and Health Surveys (DHS). These rounds were conducted in 2015-16 and 2019-21 in selected households of India with a total of 190,797 and 176,843 sampled births, respectively. The dependent variable was quality antenatal care, a composite variable consisting of skilled healthcare providers, timeliness, sufficiency, and appropriateness of content. The independent variables were mother's age, education, wealth quintile, birth order, mass media exposure, health insurance coverage, relationship with the head of household, facility exposure, intended pregnancy, history of adverse pregnancy outcomes, and other socio-demographic variables. Change in each component and dimension of quality antenatal care was assessed using data from both rounds of the survey. A multivariate multinomial logistic regression analysis was employed to identify the determinants of adequate quality ANC using the NFHS-5 data. Results: The findings revealed that 32 per cent of mothers received adequate quality antenatal care in 2019–2021, an increase of only 9% points compared to the 2015-16 period. Two significant barriers to achieving adequate quality antenatal care, in terms of appropriateness of content, were the provision of Iron and Folic Acid (IFA) tablets and counselling. The highest utilisation of adequate quality antenatal care was observed in the southern states. The utilisation of quality ANC increased with an increase in women's education and wealth status; and was more prevalent among those with health insurance coverage and exposure to mass media. Conclusion: Despite some improvements in the coverage of antenatal care, the quality of antenatal care continues to be very low and needs urgent attention. Achieving quality antenatal care in both content and experience requires addressing service gaps and developing better measures to capture and improve women's care experiences. [ABSTRACT FROM AUTHOR]

Abstract Background Antenatal care (ANC) is an important component in the continuum of care. Providing adequate quality ANC is necessary to prevent maternal and newborn mortality. The coverage of ANC has increased significantly in the last decade in India, but a mere increase in coverage is insufficient if the issue of quality is not simultaneously addressed. This study examines the change in each component of quality ANC between 2015-16 and 2019-21, highlights the factors associated with adequate quality ANC, and observes the state- and district-level distribution of adequate quality ANC during 2019-21. Methods This study is based on data from the two most recent rounds of the National Family Health Survey (NFHS), the Indian equivalent of the Demographic and Health Surveys (DHS). These rounds were conducted in 2015-16 and 2019-21 in selected households of India with a total of 190,797 and 176,843 sampled births, respectively. The dependent variable was quality antenatal care, a composite variable consisting of skilled healthcare providers, timeliness, sufficiency, and appropriateness of content. The independent variables were mother’s age, education, wealth quintile, birth order, mass media exposure, health insurance coverage, relationship with the head of household, facility exposure, intended pregnancy, history of adverse pregnancy outcomes, and other socio-demographic variables. Change in each component and dimension of quality antenatal care was assessed using data from both rounds of the survey. A multivariate multinomial logistic regression analysis was employed to identify the determinants of adequate quality ANC using the NFHS-5 data. Results The findings revealed that 32 per cent of mothers received adequate quality antenatal care in 2019–2021, an increase of only 9% points compared to the 2015-16 period. Two significant barriers to achieving adequate quality antenatal care, in terms of appropriateness of content, were the provision of Iron and Folic Acid (IFA) tablets and counselling. The highest utilisation of adequate quality antenatal care was observed in the southern states. The utilisation of quality ANC increased with an increase in women’s education and wealth status; and was more prevalent among those with health insurance coverage and exposure to mass media. Conclusion Despite some improvements in the coverage of antenatal care, the quality of antenatal care continues to be very low and needs urgent attention. Achieving quality antenatal care in both content and experience requires addressing service gaps and developing better measures to capture and improve women’s care experiences.

Given the importance of semiotics and destination image (TDI) in the field of tourism and hospitality marketing, this study proposes a conceptual model that integrates Peirce’s semiotic triad, Grönroos’s quality service model, and Morris’s semiotic trichotomies in the TDI formation circle. The new framework aims to measure the contribution of quality hospitality services to online TDI formation. Using scaled comparisons of homogeneous big data, this framework was empirically tested with all two- and three-star Michelin restaurants and a sample of 100 four- and five-star hotels, all located in Asia and Europe, reviewed in 317,979 online travel reviews (OTRs) hosted on TripAdvisor. The results showed that three-star restaurants and five-star hotels are more popular in terms of the number of OTRs, but diners and guests are more satisfied with and loyal to two-star restaurants and four-star hotels. This big data finding contradicts previous survey-based research on quality services. Instead, the results confirm that consumer satisfaction positively affects consumer loyalty. The new approach to the TDI from a semiotic perspective—destination image semiotics—can represent a paradigm shift in the analysis of TDI through user-generated content (UGC). The proposed conceptual framework integrates several sound theoretical models to extract maximum insights from UGC.

Service quality and customers' repurchase intention are essential in the restaurants' successful operation. Thus, this measured the service quality of a local restaurant in a highly urbanized city in Central Philippines in responsive/assurance, empathy/equity, reliability, and tangibility relative to the types of services. Likewise, it determined their repurchase intention in customer satisfaction, customer trust, commitment, and perceived value. Using the descriptive design, this was responded by conveniently sampled 157 customers aged 18 years old and above who had actual dining experience in the restaurant from August to October 2023. It employed the adopted service quality instrument and validated and reliability-tested repurchase intention questionnaire. The data were analyzed using mean and standard deviation. Also, this adhered to the Philippine Health Research Ethics Board (PHREB) guidelines. Generally, most were dine-in customers. They rated the quality of service higher than buffet and catering customers. Moreover, empathy, reliability, and tangibility were very high across customer types. Meanwhile, high customer satisfaction and repurchase intentions were evident among dine-in customers. With this, their exceptional dine-in experience highlights the importance of maintaining high standards in the restaurant's service quality. Hence, consistent service quality and customer-centric approaches are crucially recommended in enhancing customer satisfaction, loyalty, and repurchase intentions across all service types. [ABSTRACT FROM AUTHOR]

Given the importance of semiotics and destination image (TDI) in the field of tourism and hospitality marketing, this study proposes a conceptual model that integrates Peirce's semiotic triad, Grönroos's quality service model, and Morris's semiotic trichotomies in the TDI formation circle. The new framework aims to measure the contribution of quality hospitality services to online TDI formation. Using scaled comparisons of homogeneous big data, this framework was empirically tested with all two- and three-star Michelin restaurants and a sample of 100 four- and five-star hotels, all located in Asia and Europe, reviewed in 317,979 online travel reviews (OTRs) hosted on TripAdvisor. The results showed that three-star restaurants and five-star hotels are more popular in terms of the number of OTRs, but diners and guests are more satisfied with and loyal to two-star restaurants and four-star hotels. This big data finding contradicts previous survey-based research on quality services. Instead, the results confirm that consumer satisfaction positively affects consumer loyalty. The new approach to the TDI from a semiotic perspective—destination image semiotics—can represent a paradigm shift in the analysis of TDI through user-generated content (UGC). The proposed conceptual framework integrates several sound theoretical models to extract maximum insights from UGC. [ABSTRACT FROM AUTHOR]

The high-quality service is provided for customers to achieve customer’s satisfaction goals which actually could be mediated by their emotion. Therefore, to increase the customer satisfaction, the company need to pay attention to the quality service that is provided to add the positive emotions and reduce negative emotion. Consumer satisfaction also has an impact on customer loyalty that affects business development in the future. The customer satisfaction also has an impact on customer loyalty that affects the business development in the future. Similarly, the legendary restaurant nowadays has to survive in this onslaught era with many modern restaurants are emerging. Thus, it is necessary to improve the quality service in the terms of product quality, service providing, and the restaurant’s atmosphere. This research analyzed using SEM-PLS method by analyzing the tools used in WarpPLS. The result found that quality service has a positive impact on the positive emotions of the customers. It is compared If the quality service has a negative impact, it causes negative emotions also. So that, it could be guaranteed that the provided quality service succeeded in building positive emotions in customers. The positive emotions that experienced by the customers automatically defined their satisfaction and that thing also indirectly drive them to become a loyal customer. The Influence of Service Quality on Consumer Satisfaction and Purchase Intention at The Legendary.

The objective of this research was to determine the relationship that exists between service quality and customer satisfaction in the subtransmission networks of the province of Santiago de Cuba in the year 2023; The research becomes important and it is necessary to allow to know the worrying aspects of the quality of service and customers satisfaction in the networks analized. The study is descriptive, correlational with a quantitative approach, the design was non-experimental, cross-sectional, by a survey; The population studied was made up of an estimated 362,749 customers and finally a random sample of 1,486 clients was obtained. According to the results, it-is has founded evidence that there is a significant and direct relationship between service quality and customer satisfaction, although the same does not occur in clients that are more distant or have a lower quality threshold. [ABSTRACT FROM AUTHOR]

Introduction: Many studies have investigated patients' understandings of how to optimise mental health services. However, only a few studies in the Italian context have involved experts by experience (EbEs), who can be ex‐users, family members of ex‐users or current service collaborators. Their role is crucial in implementing collaborative service quality assessment projects. Method: The study investigated the experience of 35 EbEs, users, and family members who carried out a 9‐month fortnightly project aimed at imagining an 'ideal service'. The facilitators of the discussion groups (two EbEs) were interviewed; written reports of each meeting were produced with relevant comments, notes and specific suggestions; and content analysis was applied. Results: The most important result concerns the effectiveness of the project management method and group leadership carried out by the two EbEs. This approach allowed for complete autonomy of the work, without professional gaze or power imbalance. Also, the ideas and specific contents focused on by the two groups offer strategies to facilitate users' entry and reception in health care centres, to reduce the stigma of mental illness, to improve the centres' physical environment, to improve organisational aspects, to keep family members actively involved and to network mental health services with other territorial services. Conclusions: EbEs have proven to be key figures in ensuring equity of role in the service co‐design process. This also concerns a context, the Italian one, where their role has not yet been recognised and legalised. Their contribution and ideas to improve services could be fundamental not only in mental health centres, but also in other health facilities, and could concern the entire service delivery process rather than being limited to quality assurance, according to a virtuous circle based on active participation and transformation of the role of users. Patient or Public Contribution: This work resulted from close collaboration between the two EbEs who conducted the groups, users and family members, the university, and the psychiatrist in charge of the service. All of them contributed to the research. The EbEs, researchers and psychiatrist participated in the interpretation of the data and are the co‐authors of this paper. [ABSTRACT FROM AUTHOR]

Pemerintah terus berbenah dalam memberikan layanan kesehatan pada masyarakat, melalui pelayanan kelas rawat inap standar dimana sebelumnya pasien rawat inap terbagi atas kelas 1, 2 dan 3 dengan fasilitas yang berbeda-beda. Dengan adanya kelas rawat inap standar ini seluruh pasien dapat menikmati fasilitas yang sama dan tentunya demi meningkatkan mutu pelayanan rumah sakit dan keselamatan pasien. Oleh karena itu rumah sakit dituntut untuk Penelitian ini merupakan penelitian survei deskriptif melalui pendekatan kuantitatif, dilakukan pada bulan Mei-Juni 2022 dengan jumlah 100 responden. Tingkat kepuasan pasien berdasarkan dimensi tangible (fasilitas IGD dan ruang rawat inap lengkap dan nyaman) sangat puas dengan total skor 52 dari 346. Dimensi reliability (akses rumah sakit mudah) puas dengan total skor 50 dari 331. Dimensi responsiveness (dokter menjelaskan tentang penyakit pasien) puas dengan total skor 47 dari 317. Dimensi assurance (kesopanan dalam bersikap dan berperilaku petugas terhadap pasien dan keluarga) sangat puas dengan total skor 52 dari 346. Dimensi empathy (dokter menanyakan keluhan pasien) puas dengan total skor 44 dari 318. Peserta JKN yang dirawat dikamar standar KRIS secara umum memiliki tingkat kepuasan pada 42,9% untuk sangat puas, 42,5% puas, kurang puas sebesar 13,8% dan 0,8% untuk tidak puas.

Abstract Introduction Many studies have investigated patients' understandings of how to optimise mental health services. However, only a few studies in the Italian context have involved experts by experience (EbEs), who can be ex‐users, family members of ex‐users or current service collaborators. Their role is crucial in implementing collaborative service quality assessment projects. Method The study investigated the experience of 35 EbEs, users, and family members who carried out a 9‐month fortnightly project aimed at imagining an ‘ideal service’. The facilitators of the discussion groups (two EbEs) were interviewed; written reports of each meeting were produced with relevant comments, notes and specific suggestions; and content analysis was applied. Results The most important result concerns the effectiveness of the project management method and group leadership carried out by the two EbEs. This approach allowed for complete autonomy of the work, without professional gaze or power imbalance. Also, the ideas and specific contents focused on by the two groups offer strategies to facilitate users' entry and reception in health care centres, to reduce the stigma of mental illness, to improve the centres' physical environment, to improve organisational aspects, to keep family members actively involved and to network mental health services with other territorial services. Conclusions EbEs have proven to be key figures in ensuring equity of role in the service co‐design process. This also concerns a context, the Italian one, where their role has not yet been recognised and legalised. Their contribution and ideas to improve services could be fundamental not only in mental health centres, but also in other health facilities, and could concern the entire service delivery process rather than being limited to quality assurance, according to a virtuous circle based on active participation and transformation of the role of users. Patient or Public Contribution This work resulted from close collaboration between the two EbEs who conducted the groups, users and family members, the university, and the psychiatrist in charge of the service. All of them contributed to the research. The EbEs, researchers and psychiatrist participated in the interpretation of the data and are the co‐authors of this paper.

After-sales service is a key part of maintaining and increasing customers for companies, both for products and services, but the problem is that it is very complicated to maintain, let alone increase customers. The problems that arise are classic problems in the form of company illnesses in the form of service quality, product non-conformities, stock and delivery, employee training, IT systems and technology, and internal coordination for changes in technology and products. The aim of this research is to find out from the informants what the most dominant key words are that are often mentioned by the informants and how to compare gender and type of company in producing the most dominant variables for after-sales service. This is qualitative research with a phenomenological approach. Phenomenologists describe the main points of each informant's life experiences. Phenomenologists describe in detail from informants where the informants feel a phenomenon. The sample determined that five informants had expertise in their fields, as proven by their top positions in their companies. The analysis of this research was assisted by qualitative tools from Nvivo 12, and there is no doubt about international evidence, especially in data testing or analysis tests. The research instrument was adopted from previous research and assisted by theoretical studies to simplify and help determine policies for the company's after-sales service. The results obtained were that five informants had strong and moderate relationship values for each informant included. The comparison diagram or chart test is unique in that each informant, whether gender, female, or male, shows that the customer service variable has the strongest relationship with after-sales service.

Abstract Background Postpartum contraceptives during the first year after delivery is a key service for women to prevent unintended pregnancy and reduce the risk of maternal and child mortality by ensuring safe birth intervals. This process evaluation aimed to assess the availability, compliance, and accommodation of Post-Partum Contraceptives (PPC) and the experience of women’s contraception in the first 12 months postpartum in Ayder Comprehensive Specialized Hospital (ACSH). Methods A case study evaluation design with a mixed method was employed from February 16/2020 to Mar 30, 2020. Direct observations, 12-month document reviews, and key informant interviews were conducted. The quantitative data were entered into Epi-Data version 3.1 and exported to SPSS version 21 for analysis. In the multivariate logistic regression analysis, variables with

SMEs is one of the pillars that can improve people's lives and is very meaningful for the government. In order for SMEs to continue to develop, even increase, it is necessary to measure service quality and customer satisfaction so that SMEs can identify weaknesses in their business as evaluation material. The research method begins by reviewing the literature related to the SMEs service industry, classifying, choosing what is appropriate for this research. The results of the research show that several methods can be used to measure, analyze, evaluate, and develop products. The KANO method with functional dysfunction assessment to identify customer desires based on attributes can have a significant influence on customer satisfaction. Servqual with a 5 gap analysis model for customer satisfaction analysis, IPA can be used to measure, test, analyze and determine service priority improvements, while QFD is broader. In addition to evaluating the quality of services and products, it is also for development or innovation and is not limited to the service industry but can be used to develop products for the manufacturing industry. Every business needs to be evaluated to improve performance, several approaches such as KANO, Servqual, IPA, QFD can be used as a reference for measuring, evaluating and developing to continue to improve and develop the business.

This scoping review examines the relationship between perceived value and patient loyalty in the healthcare industry. It includes eight articles that explore this relationship and find that perceived value is an important factor in influencing patient behavior and loyalty. The review suggests that hospitals and health facilities should consider perceived value alongside quality service to maintain patient loyalty in a competitive environment. The document also provides a list of references for further research on related topics such as health-seeking behavior, hospital choice, customer loyalty, perceived value, and patient satisfaction, offering diverse perspectives on these subjects. [Extracted from the article]

This quantitative study examines the effects of internationalization practices on university quality service and students' loyalty as perceived by international students in Malaysian public universities. A total of 1,575 international students from 10 different public universities in Malaysia and from different home countries participated in this study. Stratified sampling was used to select the international students by dividing the population into continents. Data were collected using questionnaires and analyzed using SmartPLS Structural Equation Model (PLS-SEM). The findings of PLS-SEM confirmed the effect of internationalization of higher education practice and university quality service on international student loyalty in Malaysia. It was also found the effect of internationalization of higher education practice on university quality service. The research reported here adds to the growing body of knowledge on foreign student satisfaction and perceptions of quality, internationalization of education, and student mobility. It also helps provide some insights for the education industry in Malaysia and beyond in their effort to gain global recognition in the field of academic teaching, research, and professional development. [ABSTRACT FROM AUTHOR]

Background: Postpartum contraceptives during the first year after delivery is a key service for women to prevent unintended pregnancy and reduce the risk of maternal and child mortality by ensuring safe birth intervals. This process evaluation aimed to assess the availability, compliance, and accommodation of Post-Partum Contraceptives (PPC) and the experience of women's contraception in the first 12 months postpartum in Ayder Comprehensive Specialized Hospital (ACSH). Methods: A case study evaluation design with a mixed method was employed from February 16/2020 to Mar 30, 2020. Direct observations, 12-month document reviews, and key informant interviews were conducted. The quantitative data were entered into Epi-Data version 3.1 and exported to SPSS version 21 for analysis. In the multivariate logistic regression analysis, variables with < 0.05 p-values and Adjusted Odds Ratio (AOR) with 95% Confidence Interval (CI) were used to declare the association. The qualitative data were transcribed, translated, coded, and analyzed using thematic analysis. The overall process of program implementation was measured based on pre-determined judgmental criteria. Result: From the total of charts reviewed 302 only 188 (62.3%) postpartum mothers used any method within 12 months of the postpartum period out of which only 27.1% mothers used of long-acting reversible contraceptive (LARC). The overall evaluation of postpartum contraceptives was 84.1% (V/good). Notable gaps observed in this study were poor provision of information in relation to methods given, poor technical performance in following the aseptic procedure, poor utilization of postpartum family planning guidelines and clinical checklists for counseling, and poor use of information education materials compared to the national standards. Residence, number of stillbirths or neonatal loss, counseling status of family planning during ANC visits, and maternal counseling status of family planning during postnatal care visits were factors associated with PPC. Conclusion: The overall postpartum contraceptive service delivery in ACSH was V/good compared to the national family planning guideline standards. With the notable gaps identified, specific recommendations were suggested to different responsible bodies. [ABSTRACT FROM AUTHOR]

This study explores employees' scope and level of commitment towards service quality management practises in Malaysian hotel organizations. A descriptive research design is used to investigate the parameters of hotel service quality management. By applying a mix of qualitative and quantitative data collection methods from 100 hotels in Kuala Lumpur, 54 hotels responded, resulting in a response rate of 45%. The results indicate that the design and monitoring functions were ranked as the two most essential phases in the service management process to incorporate service quality practises into a hotel's infrastructure for improved service quality gap management, followed by the implementation and planning functions. [ABSTRACT FROM AUTHOR]

The purpose of the current research seeks to explore the influence of sustainable Human Resource Management (HRM) practices on customer satisfaction, service quality, and institutional performance in inner-city hotel businesses. The information was gathered by studying Cypriot inner-city hotels. A quantitative method was used to gather data from HRM managers, staff, and patrons at every inner-city hotel under study. The questionnaires were specifically employed by the researchers. Based on the findings of this study, human resource management techniques have a substantial effect on customer satisfaction. The most important relationship was discovered between customer satisfaction and institutional performance, which is an important result. This finding has tremendous importance since it is the first time that it has been demonstrated in a study pertaining to the inner-city hotel business. Customer satisfaction is influenced by both HRM and service quality practices. Ultimately, this research supports the close association between HRM practices and hotel performance. Both human resource management methods and service quality practices have shown their impact on client happiness. Lastly, the research provides evidence for the close relationship between hotel performance and HRM practices. [ABSTRACT FROM AUTHOR]

International student mobility has become an effective global strategy for tertiary institutions' economic growth, revenue, and diversity. This study aimed to provide service quality indicators that can be used to improve international student mobility services in Malaysian public universities. The sample comprised international students in Malaysia, with 1273 students from 76 countries participating. The SERVQUAL model and instrument were used, and the indicators were determined using the measurement model (MM) and Analytic Hierarchy Process (AHP). The findings of MM and AHP ranked courtesy and communication as the highest indicators, and AHP found that soft skills were required to improve service quality at Malaysian higher education institutions. These findings contribute to understanding what is needed to improve the university quality service system in Malaysian public universities. The results also apply to other universities, especially Southeast Asian countries involved in internationalisation practices. Practical implications were provided to improve internationalisation service quality at colleges and universities, with suggestions for future study. [ABSTRACT FROM AUTHOR]

This study aims to determine public services in the field of Intercity and Interprovincial (AKAP) Bus transportation in Terminal Kalideres between 2017-2019, considering that Kalideres Terminal is the largest in Jakarta with more than 5,000 passengers. This large number results in still not optimal service functions managed by the DKI Jakarta Provincial Transportation Agency. The research method used a qualitative approach to find out more about public services in the field of transportation involving informants from the management and passengers. The results showed that with the rapid development of cities, human activities are increasingly diverse, so we need a system that regulates the transportation system in Indonesia. The impact that arises is the increasing intensity of human movement as labor and goods as production materials. The factor of means and transportation greatly affects the smooth mobility of passengers and goods. Therefore, in addition to infrastructure factors, service factors also have an important role. This study used the snowball sampling technique, which determined informants based on previous informants without determining the exact number by digging up information related to the required research topic. This paper is intended to improve the quality of service and satisfaction of Kalideres bus station service users. [ABSTRACT FROM AUTHOR]

This study examines the quality service of business license process at the Ministry of Agriculture and explores aspects that hinder their service for agricultural business license process (PTSP) at the Ministry of Agriculture's. This research uses qualitative descriptive research methods with interviews and documentation studies are used to collect data. This study uses data analysis techniques consisting of data reduction, responsiveness, assurance, and empathy along with indicators. The results showed that the quality of service for the business license process at the Ministry of Agriculture still needs to be improved, especially in the aspects of process speed, information disclosure, and responsiveness of service officers. Especially related to (1) Implementation of application-based service quality that has not provided convenience for business actors and lack of comfortable and clean facilities. (2) Strengthen the service officer's role in responding to any complaint of the service not in accordance with the wishes of the community regarding the timing of completion. (3) There are still low number of reliable employees in serving and assisting business actors. (4) There is no certainty of timely services and fees charged as well as those known by MSME business actors. Therefore, the Ministry of Agriculture needs to improve the quality of services by improving processes, increasing transparency and responsiveness of officers, and adjusting service costs to the quality provided. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Techniques is the property of Republic of Iraq Ministry of Higher Education & Scientific Research (MOHESR) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Fitsum Demissie,1 Henok Buno,1 Getahun Paulos2 1Department of Pharmacy, Institute of Health, Bule-Hora University, Bule-Hora, Oromia, Ethiopia; 2Department of Pharmaceutics, School of Pharmacy, Institute of Health Sciences, Jimma University, Jimma, Oromia, EthiopiaCorrespondence: Getahun Paulos, Tel +251 911-72-44-71, Email getahun.paulos@ju.edu.etBackground: Inappropriate pharmaceutical services may result in unsafe, ineffective, and poor-quality treatment. This practice ultimately will lead to prolonged illness, suffering and damage to the patient and an increase in the cost of treatment. This study aims to assess the activities of pharmacy professionals and the pharmaceutical service quality given in community drug retail outlets of selected towns, Southern Ethiopia.Methods: A cross-sectional study was conducted on all drug retail outlets working in Adola, Bule Hora, Dilla, and Yabelo towns, southern Ethiopia from October 1 to November 30, 2021, by interview through self- structured questionnaires and participant observations of the dispensing process.Results: A total of 46 (100%) dispensers participated. Out of which 18 (39.13%) respondents were from Dilla town, 11 (23.91%) were from Adola, 8 (17.39%) were from Bule Hora and 9 (19.57%) were from Yabelo town. Standard Reference Books 21 (45.7%) and Internet 20 (43.5%) were used as drug information sources by pharmacy professionals to get the latest facts about medicines. The leading causes of a dispensing error were incomplete prescription (54.34%) and illegible prescription (30.43%) from the prescriber. The errors were managed by communicating with patients (23, 50%), and prescribers (18, 39.13%). There was a high frequency of dispensing prescription drugs without prescription paper.Conclusion: The study revealed that less than half of the respondents use standard reference books and the internet as their drug information sources. Incomplete prescriptions from the prescribers were found to be the leading cause of dispensing errors. Dispensing of prescription drugs without receiving an order from a prescriber remains a common problem. Therefore, extensive work from regulatory authorities and pharmacy professionals is required to improve the quality of pharmaceutical services provided in drug retail outlets.Keywords: Adola, Bule-Hora, community, Dilla, retail outlets, quality service, Yabelo

This research aims to highlight the importance and notoriety that an application based on heuristic algorithms can have in the field of e-commerce in the construction niche, guiding us on participatory economy principles. The expansion of e-commerce has shaped a new directive and increased the complexity of logistics, being a topical and critical issue. Users want the goods to be delivered in a timely manner to the specified address and to benefit from the fastest services. These aspects are challenging to achieve given that most operations fall within the remit of specialized staff within an e-commerce company. In this context, a service-type software application dedicated to the construction field was created to increase productivity, applying the principles of the sharing economy and developing intelligent algorithms. Coestim is a cloud-based SaaS solution for construction work estimations and a marketplace for construction-market-related products. Equipment rental, specialists, tracking the traceability process, generating a quote, and increasing productivity are essential components of the developed application. [ABSTRACT FROM AUTHOR]

Copyright of Ciencias Administrativas is the property of Universidad Nacional de La Plata and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Outbreak of COVID-19 pandemic has affected immensely the service delivery to patients with communication disorders. Tele-rehabilitation has become a new norm for the service in the field of speech and hearing. Daily challenges in service delivery are widely being reported. The objective of study is to highlight challenges faced by Audiologists and Speech Language pathologists during tele-practice. A descriptive cross-sectional survey was carried out through a web-based questionnaire regarding challenges faced by Audiologists & Speech Language Pathologists, and their perspectives towards tele-practice was compared. Total of 18 questions were divided into three sections. Section I included questions regarding training related to tele-practice, types of cases being handled, etc. Section II comprised of questions related to tele-therapy resources and section III had questions related to evaluation and treatment by tele-mode. 118 participants (47% Postgraduate students, 29% undergraduate students and 24% Professionals) participated in the study. Only 16.1% of the clinicians were trained formally for service delivery via tele-mode. All the participants reported child language disorders, difficult to handle during sessions. Participants reported lack of evidence based tele resources for the use during their practice and also stated difficulty assessing and intervening clients via tele-mode. Results show telerehabilitation is being widely used. Challenges faced by Audiologists and Speech language pathologists are difficulty handling paediatric population, lack of evidence-based tele-resources, and difficulty in evaluation & management of the patients. Effective training regarding tele practice is the need of current scenario. Future research on developing evidence- based resources is emphasized. [ABSTRACT FROM AUTHOR]

Study this aim for analyze the structural model motivation learn. Three variable exogenous that is image school, quality academic and quality service. Satisfaction student is variable mediation and motivation study student as endogenous variable. Study this using 300 respondents Adventist high school student at eight school in North Sulawesi class 11 and 12 with use method quantitative and technical SEM data analysis using Smart PLS application. Seven hypothesis influence direct and three hypothesis influence no direct. Research results this showing that image school take effect positive but no significant to satisfaction student, image school take effect positive and significant to motivation study students, satisfaction student take effect positive and significant to motivation study students, quality academic take effect positive and significant to satisfaction students, quality academic take effect positive and significant to motivation study students, quality service take effect positive and significant to satisfaction students and quality service take effect positive and significant to motivation study student. School image take effect positive but no significant to motivation study student through satisfaction student as variable mediation, quality academic take effect positive and significant to motivation study student through satisfaction student as variable mediation and motivation study student influenced in a manner positive and significant by quality service with satisfaction student as variable mediation. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Governance & Administrative Reform is the property of Universitas Airlangga and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The rapid rise of electronic commerce has entailed an increase in logistic complexity, with last-mile logistics being the most critical element in deliveries. Since users prefer goods to be delivered at home, one of the biggest challenges faced by e-commerce is to reduce the number of incidents that occur in the delivery of goods to the homes of customers. In many cases, these deliveries cannot take place because recipients are not at the agreed delivery point, leading to a decrease in the quality of service and an increase in distribution costs. Furthermore, sometimes the delivery policies are not in tune with the customers’ expectations. This work presents a new perspective of the last-mile logistics in the context of multichannel retail, asking customers to provide several delivery locations (at home, at work, at a familiar home, in a shop, in a locker, etc.) associated with different time windows. In addition, the customer could state their preferences about these locations. This work formulates the problem and develops different approaches to solve it. A benchmark is proposed to analyze the performance and limitations. The results reveal that a distribution policy with several locations can improve the efficiency of electronic commerce by reducing delivery costs. The findings of this study have several implications for distribution companies.

The devastating effects of the COVID-19 pandemic have left many repercussions for the tourism industry to preempt any future catastrophe of this nature. The research aims to propose recommendations for the post-COVID-19 business world to revitalize and reclaim their market space and win back their volumes without any fear of indefinite closures and continued lockdowns in the industry. Drawing from the literature, the study assumed revitalization through responsiveness, use of advanced technology, customers' and employees' willingness, enhanced skills, adherence to standard operating procedures and protective measures, and restructuring via a public–private partnership. For the purpose, survey method was employed to collect data from the industry. After confirmation of the reliability and validity, the regression analyses supported effective revitalization through government responsiveness, use of digital technology, psychological recouping of customers' willingness, enhancing technical skills through training, strict adherence to protective measures, and destination restructuring and reorganization through a public–private partnership. The study proclaimed that Pakistan's tourism and hospitality sector development has evolved through the COVID-19 situation, and is likely to revamp and revitalize into a sustainable business. Once achieving sustainability, the revamped industry will likely to increase revenue, generate employment, and alleviate poverty through thriving public–private partnerships, community involvement, and community well-being without compromising people's health. [ABSTRACT FROM AUTHOR]

Because of the advancement of electronic commerce, online shopping has emerged, merging commercial and social activities and enhancing the social presence and value of the online environment. To improve the understanding of the changes in the consumer behavior during the COVID-19 pandemic, this study proposes a set of characteristics connected to the social side of online shopping and their influence on client purchasing attitude in addition to the quality of the platforms that are being used (service quality, system quality and information quality). For this matter, a survey of 289 Lebanese people was circulated in 2021 and a quantitative method was used to answer three research questions. Types of goods purchased and frequency of buying on-line were tested to check the presence of any gender differences, in addition to the relationship between the variables studied in the model. According to the research, social presence, social value, and tendency to compare products on different shopping platforms all have a significant correlation with the attitude towards online shopping, where the system quality was the least significant. When it comes to purchasing frequency and product types, the data gathered imply that gender disparities are considerable. This study does not consider the consumer's living environment or whether there are any age differences between the generations shopping online. [ABSTRACT FROM AUTHOR]

Abstract Introduction Community‐based health insurance (CBHI) scheme is a powerful tool to achieve universal health service coverage by providing financial protection against healthcare costs. Ethiopia introduced CBHI, although its utilization is suspected to be poor. Consequently, this study aimed to assess CBHI service usage and related factors. Methods Six hundred fifty‐two participants were enrolled in this study. Data was collected through a face‐to‐face interview. Results This study indicated that 60% of respondents utilized the CBHI service. In this study, male participants were 44% less likely to use the CBHI service (AOR = 0.44 with 95%CI: 0.28–0.70) than female participants. Besides, participants from small households were 54% less likely to utilize the CBHI service (AOR = 0.54 with 95%CI: 0.36–0. 82) than those from large families. However, using the CBHI service was 4.97 times higher among illiterate participants (AOR = 4.97 with 95%CI: 1.46–16.91) than those with literacy skills. Moreover, participants with low income were 5.14 times more likely to use the CBHI service (AOR = 5.14 with 95%CI: 2.27–11.64) than those with high monthly income. Additionally, participants who had not a private home were 6.31 times higher to use the CBHI service (AOR = 6.31 with a 95%CI: 2.76–14.46) than those who had. Furthermore, participants having adequate information on the CBHI were 8.99 times more likely to use the CBHI service (AOR = 8.99 with 95%CI: 5.66–14.27) than those who had not. Conclusion The study provides essential information regarding CBHI service utilization and associated factors. Although the majority of the participants used the CBHI service, still a large number of users did not receive the services properly. Availability of laboratory services and delivery of essential drugs were low. Therefore, government and other relevant agencies should develop effective regulatory systems to promote the CBHI service and improve public health facilities' capacity to provide CHHI services properly.

The purpose of this study was to analyze and prove the influence of the influence of internal service quality on loyalty mediated by job satisfaction of employees at pt. Mahakam Gate of the King of Oil and Gas (Persero) in Kutai Kartanegara Regency. This study used 40 respondents and this study used a survey method with a sample of employees at PT. Mahakam Gate Raja Migas (Perseroda) in Kutai Kartanegara Regency with census sampling technique . Respondents were only interviewed once when they met. Data from the respondents were then tabulated and tested using statistical methods. Data were collected using a questionnaire research tool. Based on the results of the analysis and discussion, it can be concluded that the quality of Internal Services has no effect on employee job satisfaction, meaning that the previously formulated hypothesis is rejected, so that if the quality of Internal Services has increased, it will not have an impact on increasing job satisfaction. The quality of Internal Services has no effect on employee loyalty, meaning that the previously formulated hypothesis is rejected, so that if the quality of Internal Services has increased, it will not have an impact on increasing loyalty. Loyalty has a positive influence on employee job satisfaction, meaning that the previously formulated hypothesis is accepted, so that if Loyalty increases, then job satisfaction will also increase, in line with the increase in Loyalty. [ABSTRACT FROM AUTHOR]

Copyright of REICE. Ibero-American Journal on Quality, Effectiveness & Change in Education / REICE. Revista Iberoamericana Sobre Calidad, Eficacia y Cambio en Educación is the property of Red Iberoamericana de Investigacion sobre Cambio y Eficacia en Educacion and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The rapid rise of electronic commerce has entailed an increase in logistic complexity, with last-mile logistics being the most critical element in deliveries. Since users prefer goods to be delivered at home, one of the biggest challenges faced by e-commerce is to reduce the number of incidents that occur in the delivery of goods to the homes of customers. In many cases, these deliveries cannot take place because recipients are not at the agreed delivery point, leading to a decrease in the quality of service and an increase in distribution costs. Furthermore, sometimes the delivery policies are not in tune with the customers' expectations. This work presents a new perspective of the last-mile logistics in the context of multichannel retail, asking customers to provide several delivery locations (at home, at work, at a familiar home, in a shop, in a locker, etc.) associated with different time windows. In addition, the customer could state their preferences about these locations. This work formulates the problem and develops different approaches to solve it. A benchmark is proposed to analyze the performance and limitations. The results reveal that a distribution policy with several locations can improve the efficiency of electronic commerce by reducing delivery costs. The findings of this study have several implications for distribution companies. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Social Sciences & Humanities Researches is the property of Mugla Sitki Kocman University, Institute of Social Sciences and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The purpose of this paper is to examine customer satisfaction as a mediator variable between quality service and customer retention in the healthcare institutions in Mosul. The sample group for the study included individuals from the healthcare organizations in Mosul city. The sample included 120 individual, and was designed based on a stratified and proportional distribution. The scale of the quality service dimensions which introduced in this research was found to be appropriate and well matched. The connection of the quality service dimensions found on the real perception of healthcare services through the individual with the individuals' satisfaction and retention to their institutions was investigated using SEM. The results confirmed that all three variables are distinct constructs. As a result, there is a significant relationship of customer satisfaction as a mediator variable between quality service and customer retention. However, quality service significantly impacts to customer retention through customer satisfaction as a mediator variable and consequently leads to an increase the demand of patients to our health institutions. The study will enable healthcare institutions to have a better understanding of the effects of quality service, which will lead to patient satisfaction and behavioral intention in order to build long-term relationships with their patients. This study proposes a model to understand the effect of quality service on customer retention and customer satisfaction in developing countries. This opens the door for the possibility that other forms of the construct may moderate the relationship between quality service and customer retention. [ABSTRACT FROM AUTHOR]

The unprecedented crisis faced by the hotel industry due to the COVID-19 pandemic has brought about changes in guests' perceptions of service quality attributes. In view of the need to monitor this environment, this study is dedicated to identifying the main negative topics related to the quality of hotel services in Brazil and the impacts of the COVID-19 pandemic on guests' perception of these topics. For this purpose, a set of 866,048 online hotel reviews were collected from the Booking.com platform. Initially, data were analyzed through topic modeling to identify the attributes addressed by guests in their evaluations. Subsequently, an average comparison method was used to evaluate the impact of the pandemic on the evaluation scores of each attribute. A total of 13 topics related to five attributes of hotel service quality were identified. The topics related to room cleaning and check-in were the most negatively impacted by the COVID-19 pandemic, with the largest drops in average evaluation scores. [ABSTRACT FROM AUTHOR]

Copyright of Jerash Journal for Research & Studies is the property of Jerash University and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

From the previous study, it was found that the quality of Environmental Agency’s service at Sampang Regency has not been satisfactorily applied. Garbage cleaning on the side of road and by the river often worked long, irregular hours. In this study. the researcher used quality service theory introduced by Fitzsimmons (1994:190). There were five Determinants of service quality, such as:Reliability, Responsiveness, Assurance, Empathy, Tangibles. The type of research is qualitative with descriptive approach. It is a research that aims to describe the events and phenomena that occures in the field related to quality of Environmental Agency’s service. The result of this study shows that the quality of Environmental Agency’s service at Sampang Regency is not good yet.

Copyright of Revista Venezolana de Gerencia (RVG) is the property of Revista de Filosofia-Universidad del Zulia and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista CienciaUAT is the property of Universidad Autonoma de Tamaulipas and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)