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104 results on '"Product warranty/support issue"'

1. Understanding NT

Author

Tomlinson, Paula

Subjects
Product warranty/support issue, Operating system, Microsoft Corp. -- Product information -- 00068489, Microsoft Windows NT (Operating system) -- Usage
Published
1997

2. The future of OS/2

Author

Kliewer, Bradley D. and Black, Edwin

Subjects
Operating system, Product warranty/support issue, International Business Machines Corp. -- Planning -- 00304653, OS/2 (Operating system) -- Planning
Published
1996

4. HP BEEFS UP SUPPORT FOR OPENVIEW SUITE

Author

Follett, Jennifer Hagendorf

Subjects
Product marketing strategy, Network management software, Product warranty/support issue, Hewlett-Packard Co. -- Marketing, HP OpenView (Network management software) -- Marketing, Computer software industry -- Product information, Network management software -- Marketing
Abstract

Seattle - Hewlett-Packard this week at its HP Software Forum user conference here plans to introduce new products and upgrades that bolster the storage, Web application and service management capabilities […]

Published
2002

5. PARTNERS DEBATE SUN ONE'S MERITS

Author

Montalbano, Elizabeth

Subjects
Object-oriented programming, Network management software, Product warranty/support issue, Oracle America Inc. -- Product information, Sun One (Network management software) -- Design and construction, Network management software -- Design and construction, Computer software industry -- Product information
Abstract

Santa Clara, Calif. - Sun Microsystems promotes its Open Net Environment platform as a nonproprietary system, but solution providers say it's difficult to replace Sun ONE components with competing products. […]

Published
2002

6. LOTUS MUM ON JSP SUPPORT STRATEGY -- Not ready to discuss pricing, packaging

Author

Darrow, Barbara

Subjects
Internet/Web server software, Application development software, Product warranty/support issue, Lotus Development Corp. -- Product information, Lotus Domino 6.0 (Internet/Web server software) -- Services, Java Server Pages (Application development software) -- Services, Internet, Program development software -- Services, Computer software industry -- Services
Abstract

San Francisco - It looks like solution providers must wait longer to find out how Lotus plans to support Java Server Pages in Domino 6. Lotus previously said it would […]

Published
2002

7. IBM UNDER FIRE FOR WARRANTY PROGRAM

Author

Campbell, Scott

Subjects
Product warranty/support issue, Retail/reseller channel, Company distribution practices, Ingram Micro Inc. -- Management, International Business Machines Corp. -- Services, Computer industry -- Distribution
Abstract

Santa Ana, Calif. - IBM needs to address solution provider concerns surrounding its authorized warranty service provider program or risk losing partners in the small-business market, said members of Ingram […]

Published
2002

8. Oracle Gives Users More Time on Aging Applications

Author

Songini, Marc L.

Subjects
Product warranty/support issue, Product marketing strategy, DBMS, Oracle Corp. -- Marketing, Oracle 10.7 (DBMS) -- Marketing, Computer software industry -- Management, Database management systems
Abstract

Responding to a request from more than 50 users, Oracle Corp. last week extended technical support of a widely installed business application release for the second time in five months. […]

Published
2001

9. Users Pressure Oracle To Extend 10.7 Support

Author

Konicki, Steve

Subjects
Product marketing strategy, Product warranty/support issue, DBMS, Oracle Corp. -- Product information, Oracle 10.7 (DBMS) -- Usage, Computer software industry -- Product information, Database management systems -- Usage
Abstract

A group of Oracle 10.7 enterprise resource planning software users is pressuring the vendor to push back the date on which it will stop supporting the software. The group says […]

Published
2001

10. Users hail IBM's enhanced iSeries support

Author

Rogers, James

Subjects
Product warranty/support issue, Minicomputer, International Business Machines Corp. -- Services, IBM iSeries (Minicomputer) -- Services, Minicomputers -- Services, Computer industry -- Services
Abstract

IBM users have welcomed the company's pledge to step up support for its iSeries server range. Users have often accused IBM of failing to market the platform properly, suggesting that […]

Published
2001

11. Microsoft Phasing Out Support For Old Software

Subjects
Product warranty/support issue, Microsoft Corp. -- Services, Computer software industry -- Services
Abstract

In its ongoing effort to push people to the latest versions of its products, Microsoft Corp. (stock: MSFT) has posted a schedule of when it plans to stop supporting the […]

Published
2001

12. Microsoft sidelines Win95

Author

GRANT, PAUL

Subjects
Customer service, Operating system, Product warranty/support issue, User need, Microsoft Corp. -- Services, Microsoft Windows 95 (Operating system) -- Services
Published
2001

13. Apple Leaves iMac Users Hanging

Author

Gonsalves, Antone

Subjects
Product warranty/support issue, Customer service, PowerPC-based system, Apple Inc. -- Planning, Apple iMac (PowerPC-based system) -- Services, Microcomputers -- Services, Computer industry -- Services
Abstract

SAN FRANCISCO -- Apple Computer Inc.'s recent product announcements from Macworld in San Francisco were good news for Mac professionals and power users, but left the average consumer with an […]

Published
2001

14. A Little Legality

Author

Machrone, Bill

Subjects
Anti-virus software, Product warranty/support issue, Virus, Firewall technology, LockDown Corp. -- Product information, LockDown 2000 (Anti-virus software) -- Usage, Computer software industry -- Product information, Computer viruses -- Prevention
Published
2000

15. SUN SERVER GLITCH PRODUCES SOME FALLOUT FOR PARTNERS -- Systems integrators puzzled over vendor's response

Author

Campbell, Scott and Kovar, Joseph F.

Subjects
Product defect/failure, Product warranty/support issue, SPARC-based system, Oracle America Inc. -- Product defects and recalls, Sun Microsystems Enterprise (SPARC-based system) -- Product defects and recalls, Computer industry -- Product defects and recalls, Microcomputers -- Product defects and recalls
Abstract

Palo Alto, Calif. - Solution providers are frustrated by Sun Microsystems' response to a glitch in its Enterprise servers that can cause them to crash in mission-critical situations. The glitch […]

Published
2000

16. First 820s get 86ed

Author

Cheek, Michael and Soto, Carlos A.

Subjects
Product defect/failure, Product warranty/support issue, Motherboard, Intel Corp. -- Product defects and recalls, Intel 820 (Microprocessor) -- Product defects and recalls, Motherboards -- Product defects and recalls, Semiconductor industry -- Product defects and recalls
Abstract

Intel Corp. last month said it would replace as many as a million motherboards shipped since last November in the company's biggest recall since that of the first Pentium processors […]

Published
2000

17. Getting Started with CT Media

Subjects
Product warranty/support issue, Product description/specification, Telephone management software, Intel Corp. Intel Communications Group -- Product information, CT-Media (Telephone management software) -- Usage
Abstract

To learn more about CT Media, we recommend having Dialogic send you one of their free CD-ROMs on the subject. It contains a multimedia "Guided Tour" of the CT server […]

Published
2000

18. Fear and Loathing of Copy Protection

Author

Case, Loyd

Subjects
Product warranty/support issue, Computer game, Software piracy, Computer software industry -- Safety and security measures, Computer games -- Safety and security measures, Software piracy -- Prevention, Computer peripherals industry -- Safety and security measures
Published
2000

19. CA Welcomes Windows 2000 with Broad Solution Support

Subjects
Microsoft Corp. -- Product information, Computer Associates S.A. -- Product information, Computer software industry -- Product information, Operating systems -- Design and construction, Operating system, Product warranty/support issue, Third party software developer, Business, Computers and office automation industries, Microsoft Windows 2000 (Operating system) -- Design and construction
Published
2000

20. Windows 2000 support -- Microsoft's Enterprise-Class Operating System Is Almost Ready For Release. Will Services Professionals Be Ready To Support It?

Author

Ricadela, Aaron

Subjects
Support services, Product marketing strategy, Product warranty/support issue, Product installation, Operating system, Microsoft Corp. -- Services, Microsoft Windows 2000 (Operating system) -- Services, Computer software industry -- Services, Operating systems -- Services
Abstract

Software is Microsoft's core competency; service and support are not. It's a fact Microsoft's customers have learned to live with-some painfully-and one about to be tested again as thousands of […]

Published
1999

21. WD reels from sourcing snafu

Author

Hachman, Mark

Subjects
Hard disk drive, Product defect/failure, Product warranty/support issue, Western Digital Corp. -- Product defects and recalls, Western Digital Caviar (Hard disk drive) -- Product defects and recalls
Abstract

Silicon Valley- What did Western Digital Corp. learn last week from recalling 400,000 Caviar disk drives? Always, always double-source. WD, Irvine, Calif., said the discovery of a faulty custom spindle-motor-controller […]

Published
1999

22. Thinking Differently

Subjects
Apple Power Macintosh (PowerPC-based system) -- Forecasts and trends, Apple Macintosh (680X0-based system) -- Forecasts and trends, Computer industry -- Product information, Product marketing strategy, Product warranty/support issue, Future of computing, Apple Inc. -- Product information
Abstract

Just a few short years ago, many pundits (including me) believed that Apple was on the verge of going out of business. Sales and market share were down dramatically, promised […]

Published
1999

23. IBM To Support Red Hat, Caldera Linux Running On Netfinity Servers

Author

Taft, Darryl K.

Subjects
Product warranty/support issue, Support services, UNIX, Operating system, Customer service, Caldera Systems Inc. -- Product information, International Business Machines Corp. -- Services, Red Hat Software Inc. -- Product information, IBM NetFinity (Intel-compatible system) -- Services, Computer industry -- Services, File servers -- Services, Computer software industry -- Product information, Operating systems -- Services
Abstract

IBM Corp. recently offered worldwide support for enterprise customers running the Linux operating system. The computer giant will provide free support for a 90-day start-up period for Red Hat Software […]

Published
1999

24. SID Stalking: Cloning Windows NT

Author

Feldman, Jonathan

Subjects
Operating system, Product application, Product warranty/support issue, Microsoft Corp. -- Product information, Microsoft Windows NT (Operating system) -- Usage
Abstract

Microsoft tells you not to take a particular action, and that if you do, you risk being branded an "unsupportable" site. Do you do it anyway? Your impulse may be […]

Published
1998

25. Windows 95, RIP

Author

Vines, Rose

Subjects
Product warranty/support issue, Microsoft Corp. -- Product information, Microsoft Windows 95 (Operating system) -- Usage, Microsoft Windows NT 3.5 (Operating system) -- Usage, Computer software industry -- Product information
Published
2002

26. Of mice and MNF

Author

McCauley, Dennis

Subjects
Product warranty/support issue, Sports/Gambling Game, OT Sports L.L.C. -- Product discontinuation, Walt Disney Co. -- Planning -- 00302512, ABC Monday Night Football 98 (Sports/gambling game) -- Product discontinuation
Published
1998

27. Why we nee a software lemon law

Author

Berlind, David

Subjects
Computer software industry, Industry legal issue, Product warranty/support issue, Product reliability
Published
1998

28. DayStar turns page on MP

Author

Morgenstern, David

Subjects
Product warranty/support issue, PowerPC-based system, DayStar Digital Inc. -- Services -- 00220132, DayStar Digital Genesis MP (PowerPC-based system) -- Services, Microcomputers -- Services, Computer industry -- Services
Abstract

DayStar Digital Inc. said it handed off last week support for its Genesis MP clones to third-party operations. The Flowery Branch, Ga., company said it will no longer provide free […]

Published
1997

29. Novell patches OS 8 glitches

Author

Streeter, April

Subjects
Network software, Product bug fix/bug patch/maintenance upgrade, Product warranty/support issue, Operating system, Novell Inc. -- Product information, Apple Inc. -- Product information, NetWare Client for Macintosh 5.11 (Network software), Mac OS 8 (Operating system), Network software, Operating systems, Computer software industry -- Product information
Abstract

The Macintosh may be forever destined to remain a second-class client in Novell Inc.'s NetWare environments, receiving fancy feature upgrades later than its Windows/Intel cousins, if at all. However, managers […]

Published
1997

30. Companies fill Big Business gap

Author

Poultney, John

Subjects
Product warranty/support issue, Integrated accounting software, Big Software Inc. -- Finance, Flexware International L.L.C. -- Services, Softec LLC -- Services, P.O.S. Direct Inc. -- Services -- 00341233, Big Business (Integrated accounting software) -- Services, Financial software -- Services, Computer software industry -- Services
Abstract

In the wake of Big Software Inc. declaring bankruptcy earlier this month (see 06.16.97, Page 33), three accounting-software publishers last week announced special offers to users of the Big Business […]

Published
1997

31. Tivoli users desperately seek support

Author

Dryden, Patrick

Subjects
Product warranty/support issue, Support services, Network management software, Tivoli Systems Inc. -- Human resource management -- 00250730, Tivoli Management Environment (Network management software) -- Maintenance and repair, Customer relations -- Management, Computer software industry -- Management, Network management software -- Usage
Abstract

Frustrated users with multimillion-dollar enterprise management projects at stake got an apology last week from Tivoli Systems, Inc., which promised a blank-check effort to beef up support. And Tivoli officials […]

Published
1997

32. Guaranteed uptime

Author

Gareiss, Robin

Subjects
Company services, Internet service provider, Company marketing practices, Product warranty/support issue, ANS CO+RE Systems Inc. -- Services -- 00268642, Internet -- Services
Published
1997

33. IBM treats 9-year-old OS/2 client like a second-class citizen

Author

Cooney, Michael

Subjects
Operating system, Product marketing strategy, Product warranty/support issue, International Business Machines Corp. -- Product information, OS/2 (Operating system) -- Product development, OS/2 Warp 4.0 (Operating system) -- Product enhancement, Computer software industry -- Product information, Operating systems -- Product development
Published
1996

34. Resellers irked at Apple warranty plan; plan recalculates payment for more than 7,000 parts

Author

Kanellos, Michael

Subjects
Company services, Support services, Product warranty/support issue, Company business planning, VAR, Vendor relations, Apple Inc. -- Services -- 00300559, Microcomputers -- Services, Value-added resellers -- Management
Abstract

Cupertino, Calif. - The latest warranty reimbursement plan from Apple Computer Inc. recalculates repair payment for more than 7,000 parts split into five categories. One reseller examined the new plan […]

Published
1996

35. Iceberg meltdown slips up Registry

Author

Goldberg, Michael

Subjects
RAID array system, Product warranty/support issue, Product bug fix/bug patch/maintenance upgrade, Storage Technology Corp. -- Product information, Storage Technology Iceberg (RAID array system) -- Product defects and recalls, Computer peripherals industry -- Product information, Fault tolerance (Computers) -- Equipment and supplies
Published
1996

36. PBs, Performas due for repair: Apple foots bill

Author

Pearlstein, Joanna

Subjects
Product warranty/support issue, PowerPC-based notebook, Support services, Apple Inc. -- Services -- 00300559, Apple Macintosh PowerBook (PowerPC-based notebook) -- Maintenance and repair, Apple Macintosh Performa (PowerPC-based system) -- Maintenance and repair, Apple Power Macintosh (PowerPC-based system) -- Maintenance and repair, Computer industry -- Services, Microcomputers -- Maintenance and repair, Notebook computers -- Maintenance and repair
Abstract

Apple last week pulled most of its currently shipping PowerBooks out of the retail channel and announced a repair program for many PowerPC-based consumer and education systems. In a May […]

Published
1996

37. Navigator tricks raise concerns

Author

Staten, James

Subjects
Product warranty/support issue, Web browser, Product description/specification, Netscape Communications Corp. -- Product information -- 00336514, Netscape Navigator 3.0 (Web browser) -- Design and construction, World Wide Web, Computer software industry -- Product information
Abstract

Is big brother watching your activity on the Internet? Two recently-revealed capabilities of Netscape Navigator 2.0 are raising concerns over how secure Web browsing really is. The latest version of […]

Published
1996

38. Vendors limit returns

Author

Lanctot, Roger C.

Subjects
Product Warranty/Support Issue, Canon Computer Systems Inc. -- Services -- 00293110, Hewlett-Packard Co. -- Services -- 00304290, Apple Inc. -- Services -- 00300559, International Business Machines Corp. -- Services -- 00304653, Computer services industry -- Services
Abstract

NEW YORK-Hardware manufacturers are tightening the screws on retailers by putting more stringent controls on product returns. Canon Computer Systems became the fourth vendor to turn to a cap on […]

Published
1995

39. Microsoft assesses need for continued Win 95 support

Author

Merrill, Kevin

Subjects
Product warranty/support issue, Operating system, Support services, Microsoft Corp. -- Product information -- 00068489, Microsoft Windows 95 (Operating system) -- Maintenance and repair, Operating systems -- Maintenance and repair, Computer software industry -- Maintenance and repair
Abstract

Redmond, Wash.--After a bumpy start, product support services for Windows 95 have settled into predicted patterns of response, with users getting through in less than 30 seconds. Microsoft Corp. and […]

Published
1995

40. Intel P6 is one 'hot' processor

Author

Wolfe, Alexander

Subjects
Product Support, Product warranty/support issue, Microprocessor, Intel Corp. -- Product information -- 00304597, Intel Pentium Pro (Microprocessor) -- Design and construction, Microprocessors -- Design and construction, Electronics industry -- Product information
Abstract

Santa Clara, Calif. - The P6 is one hot microprocessor, according to a confidential Intel Corp. document obtained by EE Times. In it, Intel advises engineers to design their P6-based […]

Published
1995

41. Fallout from the hype: Windows 95 backlash; users complain of phone delays, on-line conflicts

Author

Swartz, Jon

Subjects
Operating system, Product Support, Product warranty/support issue, Product installation, Product defect/failure, Microsoft Corp. -- Product defects and recalls -- 00068489, Microsoft Windows 95 (Operating system) -- Product defects and recalls, Computer software industry -- Product defects and recalls, Operating systems -- Product defects and recalls
Abstract

Windows 95 detractors said it wouldn't last, and it didn't; America's infatuation with the much-hyped OS is turning into infuriation. Although Microsoft Corp. sold a staggering 1 million copies of […]

Published
1995

42. Win 95 sales top 1M mark in first week

Author

Mardesich, Jodi

Subjects
Product Support, Operating system, Product warranty/support issue, Microsoft Corp. -- Product information -- 00068489, Microsoft Windows 95 (Operating system) -- Installation, Operating systems -- Installation, Computer software industry -- Product information
Abstract

Los Angeles Sales of Microsoft Corp.'s Windows 95 roared past the 1 million mark, resulting in clogged lines as Microsoft struggled to keep pace with the unexpected high volume. It […]

Published
1995

43. Support system all set for Windows 95; estimated 1,600 people have been trained

Author

Darrow, Barbara

Subjects
Product Support, Product warranty/support issue, Operating system, Microsoft Corp. -- Services -- 00068489, Microsoft Windows 95 (Operating system) -- Installation, Operating systems -- Installation, Computer software industry -- Services
Abstract

Waltham, Mass When it comes to Windows 95 support, Microsoft Corp. will get a lot of help from its friends. Barring government intervention, the most-awaited software product in history will […]

Published
1995

44. AS/400 bugs vex users: lack of warning, poor phone support trouble OS/400 upgrade

Author

Stedman, Craig

Subjects
Product Support, Product warranty/support issue, Support services, Operating system, International Business Machines Corp. -- Product information -- 00304653, OS/400 3.1 (Operating system) -- Design and construction, Operating systems -- Design and construction, Computer software industry -- Product information
Published
1995

46. Dell Recalls Notebook Batteries

Author

Stone, Martin

Subjects
Product defect/failure, Product warranty/support issue, Pentium III-based notebook, Notebook computer, Dell Inc. -- Product defects and recalls, Dell Inspiron 5000 (Pentium III-based notebook) -- Product defects and recalls, Computer industry -- Product defects and recalls, Notebook computers -- Equipment and supplies
Abstract

Dell Computer [NASDAQ:DELL] said today it is recalling 284,000 notebook batteries, citing a design flaw blamed for causing at least one notebook to catch fire. Dell said a glitch in […]

Published
2001

47. Tektronix offers tech guarantee plan

Author

Kovar, Joseph F.

Subjects
Product warranty/support issue, Color laser printer, Laser printer, Tektronix Inc. -- Services, Tektronix Phaser 840 (Color ink jet printer) -- Services, Laser printers -- Usage, Computer peripherals industry -- Services
Abstract

Wilsonville, Ore. -- Tektronix Inc. is offering a technology guarantee program for its solid ink color printers, promising its resellers that any client not satisfied can exchange the printer for […]

Published
1999

48. Associate Knows Y2K Accounting Issues, But Doesn't Go the Extra Mile -- Staples Meets User Halfway

Author

Rooney, Paula

Subjects
Product warranty/support issue, Product application, Integrated accounting software, Year 2000 transition, Intuit Inc. -- Product information, QuickBooks 5.0 (Integrated accounting software) -- Usage, Computer software industry -- Product information, Accounting, Year 2000 transition (Computers) -- Management
Abstract

A shopper at a Staples store in Massachusetts was pleased to find a sales associate who knew about Y2K issues related to accounting software. He recommended that the customer, who […]

Published
1999

49. VCS simulator gets SI2 nod

Subjects
CAE software, Product warranty/support issue, Integrated circuit design, NEC Corp. -- Product information, Synopsys Inc. -- Product information, Texas Instruments Inc. -- Product information, VCS (CAE software) -- Standards, Computer software industry -- Product information, Integrated circuits -- Design and construction, Computer-aided engineering
Abstract

Mountain View, Calif. - The VCS Verilog simulator from Synopsys Inc. has been awarded the Library Qualification Seal from the Silicon Integration Initiative (SI2). The seal affirms that VCS has […]

Published
1999

50. No Jumping Into an NDS Tree

Subjects
Network operating system, Product warranty/support issue, Novell Inc. -- Product information, NetWare 5.0 (Network operating system) -- Installation
Abstract

Don't run out and add that first NetWare 5 server to your NDS tree-or upgrade an existing NetWare 4 server-just yet. Novell recommends that all pre-NetWare 5 servers in an […]

Published
1998

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