1. Communicative Practices Clinicians Use to Correct Patient Misconceptions in Primary Care Visits
- Author
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Gerwing, Jennifer, White, Anne EC, and Henry, Stephen G
- Subjects
Health Services and Systems ,Health Sciences ,7.3 Management and decision making ,Humans ,Primary Health Care ,Physician-Patient Relations ,Communication ,Female ,Male ,Video Recording ,Adult ,Middle Aged ,Public Health and Health Services ,Communication and Media Studies ,Public Health ,Public health ,Communication and media studies - Abstract
To investigate how clinicians correct patient misconceptions, we analyzed 23 video recordings of primary care visits. Analysis focused on operationalizing, identifying, and characterizing clinician corrections, integrating two inductive approaches: microanalysis of clinical interaction and conversation analysis. According to our definition, patient misconception-clinician correction episodes met three essential criteria: (1) the clinician refuted something the patient had said, (2) which the patient had presented without uncertainty, and (3) which contained a proposition that was factually incorrect. We identified 59 such episodes; the patient misconceptions most commonly related to medication issues; fewer than half had foreseeable implications for patients' future actions. We identified seven clinician correction practices: Three direct practices (displaying surprise, marking disagreement, contradicting the patient) and four indirect practices (presenting the correct proposition, providing explanations, invoking an outside authority, demonstrating with evidence). We found an almost equal distribution of these direct and indirect practices.
- Published
- 2024