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The general objective of this thesis is to enhance current ICDs by developing a personalised information system stable over dynamic and open environments, by adapting the behaviour to different situations, and handle user preferences in order to effectively provide the content (by means of a composition of several information services) the user is waiting for. Thus, the system combines two different usage contexts: the adaptive behaviour, in which the system adapts to unexpected events (e.g., the sudden failure of a service selected as information source), and the information customisation, in which the system proactively personalises a list of suggestions by considering user’s context and preferences.

This paper presents an agent-based methodological approach to design distributed service-oriented systems which can adapt their behaviour according to changes in the environment and in the user needs, even taking the initiative to make suggestions and proactive choices. The highly dynamic, regulated, complex nature of the distributed, interconnected services is tackled through a methodological framework composed of three interconnected levels. The framework relies on coordination and organisational techniques, as well as on semantically annotated Web services to design, deploy and maintain a distributed system, using both a top-down and bottom-up approach. We present results based on a real use case: interactive community displays with tourist information and services, dynamically personalised according to user context and preferences., Preprint

Interconnected service providers constitute a highly dynamic, complex, distributed environment. Multi-agent system design-methodologies have been try-ing to address this kind of environments for a long time. The European project ALIVE presents a framework of three interconnected levels that tackles this issue relying on organisation and coordination techniques, as well as on developments in the Web-services world. This paper presents initial results focused on a high-tech, real use case: interactive community displays with touristic information and services, dynamically personalized according to user preferences and local laws., Peer Reviewed, Preprint