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Perceptions of a crisis communicator's sincerity drive reactions to an organization's response amidst a scandal. However, a spokesperson can nonverbally appear sincere while deceptively evading questions and can appear insincere while actually speaking sincere truths. Applying truth-default theory to crisis communication, we assess people's reactions to a spokesperson varying in sincerity through demeanor and language. In an experiment (N = 801), adults from across the United States were randomly assigned to view one of four versions of a news interview. The stimuli present the spokesperson replying to questions with sincere or insincere demeanor and sincere language (conveying relevance and clarity) or insincere language (evasion and obfuscation). Results indicate that sincerity in demeanor and language interact to affect (a) account acceptance, (b) negative word-of-mouth intention, and (c) attribution of responsibility. But sincerity in language largely overrides behavioral impressions. Discussion concerns considering evasion and obfuscation as demeanor cues, when violations of relevance and clarity in language undercut a spokesperson's believability. [ABSTRACT FROM AUTHOR]

Public relations scholarship frequently studies relations between organizations and publics but rarely considers how the nature of organizations influences this interaction. In this essay, we review conceptions of the organization in several areas of public relations scholarship and find complexity that is unexplained by theory, causing a disconnect between public relations scholarship and practice. Using insights from stakeholder theory, essential contract theory, and intersectionality, we provide a new definition of the organization and 14 propositions about the nature of organizations. This definition is explained with a metaphor of an organization as a tent. The tent is composed of many stakeholders, each with multiple identities, utilizing contracts as poles to push and pull the organization in their preferred direction. An illustrative example is given of how this metaphor operates in a university. We call for a reorientation of public relations theory's relationships to organizations and suggest an important role for public relations and communication in constituting the nature of organizations and ensuring representativeness in decision-making. • The nature of organizations as described in public relations scholarship is reviewed and found to be missing complexity. • This complexity is addressed with guidance from stakeholder theory, essential contract theory, and intersectionality. • 14 propositions are given regarding the nature of organization. • A metaphor of a tent and an example of a university are provided to explain the propositions in action. • Public relations has a role in constituting the nature of organizations and ensuring representativeness in decision-making. [ABSTRACT FROM AUTHOR]

Public relations practitioners and academics have long debated the merits of licensing; however, licensing has not been adopted due to a lack of appetite among practitioners as well as concerns about the First Amendment of the United States Constitution. Using an analogy with the professions that practice therapy, we argue that licensing of public relations can comply with the First Amendment by providing incentives to licensees, as opposed to restricting the practice of the unlicensed. We identify several potential incentives and provide a detailed analysis of a proposed right to legally privileged communication. We conclude with suggestions for next steps toward creation of licensing and resources that may help in this endeavor. • Licensing public relations professionals can address crisis of mis- and disinformation. • Using an analogy with therapy, we argue that licensing public relations professionals can comply with the First Amendment. • Licensing PR professionals requires offering benefits for licensing rather than preventing practice of the unlicensed. • Licensed public relations professionals should be given the right to privileged communication. • Next steps toward creating licensure are discussed. [ABSTRACT FROM AUTHOR]

Public relations histories have frequently credited Ivy Lee as providing the first press release. This research uses primary and secondary historical sources to demonstrate that the American branch of the international peace movement was using press releases decades before Lee's birth. Starting at least as early as 1819, the movement disseminated press releases to newspapers. This program of sending out press releases increased in size until it was reaching as many as 1,000 separate newspapers in the 1840s. At that time, a young advocate named Elihu Burritt took over the operation. Using a newspaper loophole in postage laws, Burritt was able to regularly disseminate messages to as many as 1,500 separate newspapers, averaging over 200 article placements per message and reaching hundreds of thousands of newspaper readers. This research discusses implications for public relations history. • The public relations work of the American peace movement is documented. • The movement utilized an extensive and modern media relations program starting in 1819. • The peace movement distributed press releases to over a thousand newspapers reaching at least 500,000 readers. • Elihu Burritt utilized a loophole in postage law to distribute releases on a modern scale. • The occupation and function approaches to public relations history are explained and implications for them are discussed. [ABSTRACT FROM AUTHOR]

This research utilizes computational methods to examine crisis communication scholarship from 2010 to 2020 in two studies with a census of all articles in Public Relations Review and the Journal of Public Relations Research (n = 1293 articles, 7400,685 words). Results indicate crisis scholarship has expanded beyond its prior focus on reputation repair. Situational crisis communication theory and image repair are compared in volume of scholarship and methodological affinity. Social media, SCCT, and media relations are identified as central topics within crisis communication scholarship. • Two studies examine the crisis paradigm in public relations using all text in two SSCI journals from 2010 to 2020. • Crisis scholarship has broadened to include non-reputation topics following the path set forth by Liu and Fraustino (2014). • Reputation research using situational crisis communication theory has grown significantly and remains largely quantitative. • Research using image repair theory is declining as a percentage of crisis scholarship and remains predominantly rhetorical. • Social media, SCCT, and media relations are identified as central topics within crisis communication scholarship. [ABSTRACT FROM AUTHOR]

Highlights • Image repair's conception of crisis, attributed responsibility with offensiveness, is suggested to replace SCCT's approach. • Valid scales measuring responsibility for crisis offensiveness are created from expert interviews and an experiment. • Offensiveness has two dimensions: offensiveness that negatively influences reputation, and virtuousness that mitigates harms to reputation. • Offensiveness and virtuousness predict 73.7% of reputation change from crisis, compared with 24.8% explained by attribution. • Scholars can use the new scales to advance crisis theory, while practitioners can use them to measure crisis responses. Abstract Situational Crisis Communication Theory (SCCT) suggests attributed responsibility is the key factor explaining the reputation threat posed by crisis situations. However, studies on SCCT have found using its prescribed responses has a small effect. This research uses image repair theory's conception of crisis to suggest that offensiveness is another factor that should be measured in order to explain the reputation threat posed by crisis. Using the literature of moral foundations theory, interviews with 20 people with expertise in public relations, and 338 participants from mTurk in a 2 (attributed responsibility) × 10 (crisis offensiveness) experiment, this research develops valid, reliable measures of attributed responsibility for crisis offensiveness, and mitigating virtuousness, that explain 73.7% of the reputation threat posed by crisis in the sample, as opposed to 24.8% explained by attributed responsibility alone in the same sample. Implications for public relations scholars and practitioners are discussed. [ABSTRACT FROM AUTHOR]

Situational Crisis Communication Theory (SCCT) prescribes crisis response strategies for organizations facing crisis. A meta-analysis of SCCT suggests using the prescribed responses has, at most, a small effect on reputation, while a few studies have shown that the base crisis responses (instructing information and adjusting information) may have a larger effect on reputation. This experiment compares the effects of SCCT's prescribed responses, instructing information, and adjusting information on reputation in an experiment with 989 participants recruited from mTurk. It finds that instructing information has a very large effect on reputation, while adjusting information has a small but significant effect on reputation. In this sample, SCCT's prescribed response strategies have no significant effect on reputation. The experiment proposes the revised model of reputation repair (REMREP) as a tool for understanding how crisis influences reputation. The model incorporates virtuousness and offensiveness, which demonstrates the importance of organizational virtuousness in handling a crisis. Implications for theory and practitioners are discussed. • An experiment tests the effects of instructing information, adjusting information, and SCCT's prescribed responses on reputation. • Instructing information has a very large effect on reputation. • Adjusting information has a small effect on reputation. • Offensiveness and virtuousness can replace attributed responsibility in the model of reputation repair. • The revised model of reputation repair explains the effects of virtuousness and offensiveness on reputation. [ABSTRACT FROM AUTHOR]

This project addresses the evolution of public relations research over the past decade by examining its two SSCI-indexed journals with methods that can reveal the influence of multiple categories of research clusters. Modeling the full text of all 1,293 published articles in Public Relations Review (PRR) and the Journal of Public Relations Research (JPRR) from 2010 to 2020 (7,400,685 words), we identified nine non-discrete clusters in public relations research. Using three computational methods – structural topic modeling, inter-cluster network analysis, and network simulation – we found that (1) the strategic management cluster emerged as the most central for the past decade, followed by public relations professionalism, digital media, crisis communication, internal communication, global public relations, rhetoric and philosophy, media relations, and critical studies, ranked by their proportions in the scholarship; (2) JPRR had greater emphasis on the strategic management cluster relative to PRR, which offered a more diverse representation; (3) little longitudinal change occurred throughout the decade, although internal communication gained traction and public relations professionalism and media relations lost ground as the decade progressed; and 4) the last ten years of public relations research did not see intersection among theoretical traditions from different clusters as much as expected, leaving opportunity for more inter-cluster knowledge production. Theoretical and practical implications for the public relations research community are discussed. [ABSTRACT FROM AUTHOR]

Traditional public relations histories begin in the late 19th and early 20th centuries. This study expands public relations history to the early 1800s by analyzing the use of public relations methods and tactics in an American anti-slavery movement, The American Colonization Society. In focusing on the American Colonization Society and backlash against it from abolitionist groups, this paper finds the use of newspapers to promote a cause, promotion of high profile endorsements, attempts to persuade a key public, creation of publications, efforts to lobby legislatures, and hired agents to found auxiliaries, all beginning in the early 1800s. [ABSTRACT FROM AUTHOR]

• The history of Public Relations Review is examined with a bibliometric census and a co-citation analysis. • Seventeen senior public relations scholars were shown census results in non-anonymous in-depth interviews. • Public Relations Review has served as a needed vehicle for the growth of public relations scholarship. • Scholarship in Public Relations Review has become more cohesive over time and represents a distinctive body of scholarship. • Continuing to foster healthy disagreement among researchers is the next step forward for the discipline. Public Relations Review is the oldest academic journal of public relations, celebrating its 45th year in 2020. This research analyzes the journal through a bibliometric census and co-citation analysis of every article in its history. Initial findings were shared with 17 senior scholars, who provided their insights on the history of the journal and its impact on the growth of the discipline. The interviews produced multiple themes regarding the impact of the journal and the evolution of research. Findings from the mixed-methods analysis include that research in the journal has grown exponentially and become more cohesive over time, that Public Relations Review has been a responsive vehicle for scholarly growth, that a wide variety of economic incentives have driven the agendas of the journal (and of researchers), and that fostering healthy disagreement among researchers is among the next steps forward for the discipline. [ABSTRACT FROM AUTHOR]

• The objectives of instructing information and adjusting information are explicated. • Measures of the degree to which crisis response messages meet the explicated objectives are developed. • The measures predict over 50 % of reputation in an initial test. • Practitioners can use these scales to assess their crisis response messages and prepare for future crises. • Scholars can use these scales to refine and develop theory regarding crisis communication. Substantial research exists to study reputation management messages but far less research exists to consider instructing information and adjusting information during and after a crisis. This research seeks to build tools that assist in the study of base crisis responses. Using a literature review, 18 interviews with people with expertise in public relations, and an experiment with 286 participants recruited from mTurk, this research builds scales that assess the quality of instructing information and adjusting information given during a crisis. The resulting scales are found to be reliable and predict significant change in post-crisis reputation in an initial test. Potential uses of these scales for crisis communication scholars and public relations practitioners are discussed. [ABSTRACT FROM AUTHOR]