Search

The purpose of this paper is to help online grocery retailers determine the optimal return and refund policies for perishable grocery items. Three refund policies and two return requirements are modelled: no-refund, full-refund and partial-refund, with or without product return. We first derive the optimal refund policy under two scenarios, where either product return is or is not required for refund. We further analyse how market conditions impact the optimal policies. Lastly, we investigate when product return should be required for refund. Our results show that a more generous refund policy should be offered if the product has a higher profit margin, if an unsatisfactory product has a large negative impact on consumer utility, and if consumers have high return costs when product return is required for refund. Our results also show that it is optimal not to require the unwanted product to be returned when consumer's return cost and product return rate are above certain threshold values. This paper fills the gap in the literature on return and refund policies in an online grocery setting. The findings of this paper provide explicit guidance to online grocery businesses on how to optimally determine the return and refund policies. [ABSTRACT FROM AUTHOR]

Online consumer shopping patterns have changed significantly due to technological innovations. This current study examines the interplay between hedonic and utilitarian value and the role of perceived usefulness in determining consumers’ trust in shopping, mainly through online grocery delivery applications. Trust in technology-oriented devices is of great interest, and this study adds new knowledge to the extant literature. A total of 462 online grocery delivery application users completed the online survey. A convenience sampling method was used. Online questionnaires were analysed using the structural equation modelling software AMOS. Empirical findings established that the perceived usefulness of online grocery delivery apps positively and statistically influenced perceived trust. Utilitarian benefits were found to have a stronger predictor of perceived usefulness than hedonic benefits. Scholarly contributions were provided to those in the grocery retail industry and academics in related scholarly fields, specifically regarding novel research on trust building anchored in perceived usefulness among consumers. The study further provides guidelines for future research that will ideally benefit the online grocery retail sector.

Online consumer shopping patterns have changed significantly due to technological innovations. This current study examines the interplay between hedonic and utilitarian value and the role of perceived usefulness in determining consumers' trust in shopping, mainly through online grocery delivery applications. Trust in technologyoriented devices is of great interest, and this study adds new knowledge to the extant literature. A total of 462 online grocery delivery application users completed the online survey. A convenience sampling method was used. Online questionnaires were analysed using the structural equation modelling software AMOS. Empirical findings established that the perceived usefulness of online grocery delivery apps positively and statistically influenced perceived trust. Utilitarian benefits were found to have a stronger predictor of perceived usefulness than hedonic benefits. Scholarly contributions were provided to those in the grocery retail industry and academics in related scholarly fields, specifically regarding novel research on trust building anchored in perceived usefulness among consumers. The study further provides guidelines for future research that will ideally benefit the online grocery retail sector. [ABSTRACT FROM AUTHOR]

This study focuses on behavioral intentions in buying groceries Online. This research also aims to compare the factors influencing Gen Millennial and Gen Z consumers. This research applies the Technology Acceptance Model (TAM). The hypotheses used are perceived usefulness, perceived ease of use, and perceived enjoyment of online grocery shopping. This research uses a survey to collect data from 199 respondents, 98 are millennials and 101 are Gen Z in Indonesia. The results showed that perceived usefulness and perceived enjoyment have a significant effect on online grocery shopping intentions in Gen Millennials and Gen Z, while perceived ease of use only affects online grocery shopping intentions in Gen Millennials. [ABSTRACT FROM AUTHOR]

Gather perspectives on healthy retail policies and strategies from a national sample of Supplemental Nutrition Assistance Program (SNAP) participants. Anonymous web-based survey fielded in English and Spanish. The survey measured support for healthy retail policies and strategies. National Qualtrics panel fielded on September 30 and October 19, 2022. A total of 1,559 adult SNAP participants (in the last 12 months) participated in the Qualtrics SNAP survey panel. Overall support for retail policies and strategies was calculated using response frequencies and proportions. Cross-tabulations and chi-square tests of independence assessed differences in policy support by online shopping behavior and nutrition security status. Significance was determined at P < 0.05. Most SNAP participants were broadly supportive of policies and strategies to improve the healthy food retail environment. More restrictive policies were less popular than policies that expanded consumer choice. Support also varied by online shopping status and nutrition security status. Policies and strategies that improve the healthy food retail environment are popular among a national sample of SNAP participants. Policy discussions must understand SNAP participants' perspectives regarding changes to the retail environment that may impact their ability to access healthy foods. [ABSTRACT FROM AUTHOR]

The rapid growth of the Chinese fresh e-commerce market in recent years has driven a significant increase in market revenue. However, the escalating prevalence of customer complaints and negative reviews attributed to logistics service quality issues has raised critical concerns. The quality of logistics services is a pivotal element within e-commerce transactions and holds immense importance for the development of enterprises. This study integrates a literature review and empirical research to delve into the logistics service quality of fresh e-commerce suppliers. It commences with synthesizing pertinent literature and concepts associated with the quality of new e-commerce logistics services, underpinned by a comprehensive review of cold chain logistics and logistics service quality theories. Building upon this foundation, a preliminary evaluation index system is formulated, encompassing dimensions like professionalism, reliability, immediacy, convenience, and security. A survey involving 552 consumers of cold chain fresh products is conducted through the employment of questionnaire methodology and SPSS technology. The survey results are subsequently utilized to evaluate, analyze, and optimize 45 specific indicators, thus enhancing the precision and effectiveness of the evaluation process. This research not only contributes to the theoretical understanding of fresh e-commerce logistics service quality but also provides a valuable empirical framework to enhance the logistics services in the fresh e-commerce sector. The study's findings and recommendations aim to promote greater industry competence and customer satisfaction, thus fostering the sustained growth of the fresh e-commerce market in China. [ABSTRACT FROM AUTHOR]

AbstractGrocery shopping is a necessity. The COVID-19 pandemic created unprecedented disruptions to all aspects of life including grocery shopping. Many households found it difficult to replace in-store shopping channels as governments enforced closures. The purpose of this study is to uncover how households in Canada responded to closures by switching to online shopping. This behavior change was not uneven. We analyze the demographic factors associated with the change in consumer behavior. Using recently published data by Statistics Canada, our empirical study found that a female consumer (Odds Ratio (OR) = 0.69) is less likely to have increased OGS activities after the start of the pandemic. On the other hand, a consumer that is employed (OR = 1.36), 25–44 years old (OR = 1.68), university-educated (OR = 1.21) consumer, with a higher household income (OR = 1.10) is more likely to have increased OGS activities. An immigrant consumer (OR = 0.73) is less likely to have increased OGS activities. Different consumers exhibit different preferences for shopping platforms. This understanding offers a deeper understanding of consumer behavior to marketers, researchers, and policymakers who seek to improve online shopping for certain groups.

The online grocery industry's swift expansion and intense competition underscore the urgency to tackle sustainable business and cost issues while adapting to consumer trends requires higher prices for continued profit. Utilizing complexity theory, the present study aims to explore the impact of proactive and collaborative strategies on customer-brand engagement and experience, ultimately fostering an increased willingness to pay a premium. Accordingly, the results (n = 406) show that proactive customer orientation and value co-creation significantly increase the customer experience and foster higher levels of customer-brand engagement, ultimately increasing willingness to pay more. Notably, the mediation analysis reveals that customer-brand engagement serves as a mediating factor in the relationship between customer experience and the willingness to pay more. This study contributes to the online grocery shopping literature by integrating proactive and collaborative strategies and investigates customer experience and engagement through the lens of complexity theory. [ABSTRACT FROM AUTHOR]

We investigate the effect of online grocery shopping (OGS) business operators' responses to negative online customer reviews (NOCRs) on prospective shoppers' attitudes toward OGS. Previous research indicates online customer reviews (OCRs) affect purchasing decisions and trust. We consider the occurrence of NOCRs as a service failure and appropriate managerial responses (apology, compensation) as service recovery efforts. Equity theory suggests managerial responses affect perceived justice and generate trust, enhancing intention to use. A scenario-based experiment was conducted to examine the impact of managerial responses on prospective shoppers' perceived justice, trust, and intention to use. The results revealed that an apology has a more significant effect on perceived justice than on compensation, influencing trust and intention to use. We defined NOCRs as service failures exposed to prospective shoppers and evaluated the effect of managerial responses on perceived justice. We provide practical implications for OGS by suggesting appropriate responses to NOCRs. [ABSTRACT FROM AUTHOR]

Online grocery shopping (OGS) has significantly risen due to accelerated retail digitization and reshaped consumer shopping behaviors over the last years. Despite this trend, the German online grocery market lags behind its international counterparts. Notably, with almost half of the German population aged over 50 and the 55–64 age group emerging as the largest user segment in e-commerce, the over-50 demographic presents an attractive yet relatively overlooked audience for the expansion of the online grocery market. However, research on OGS behavior among German over-50s is scarce. This study addresses this gap, empirically investigating OGS adoption factors within this demographic through an online survey with 179 respondents. Our findings reveal that over a third of the over-50 demographic has embraced OGS, indicating a growing receptivity for OGS among the over-50s. Notably, home delivery, product variety, convenience, and curiosity emerged as primary drivers for OGS adoption among this demographic. Surprisingly, most adopters did not increase online grocery orders since 2020 and a not inconsiderable proportion have even stopped buying groceries online again. For potential OGS adopters, regional product availability turned out as a motivator, signaling substantial growth potential and providing online grocers with strategic opportunities to target this demographic. In light of our research, we offer practical suggestions to online grocery retailers, aiming to overcome barriers and capitalize on key drivers identified in our study for sustained growth in the over-50 market segment. [ABSTRACT FROM AUTHOR]

The academic interest in Online Grocery Shopping (OGS) has proliferated in retailing and business management over the past two decades. Previous research on OGS was primarily focused on consumer-level consequences such as purchase intention, purchase decision, and post-purchase behavior. However, there is a lack of literature integrating intrinsic and extrinsic factors that influence the growth of OGS and its impact on purchase outcomes. To address this, we conduct a multi-method review combining traits of a systematic literature review and bibliometric analysis. Analyzing 145 articles through word cloud and keyword co-occurrence analysis, we identify publication trends (top journals, articles) and nine thematic clusters. We develop an integrated conceptual framework encompassing the antecedents, mediators, moderators, and consequences of OGS. Finally, we outline future research directions using Theory-Context-Characteristics-Methods framework to serve as a reference point for future researchers working in OGS. [ABSTRACT FROM AUTHOR]

Due to the convenience of online grocery apps and home delivery, online grocery shopping has become popular in recent years. Globally, consumer behavior has significantly changed the consumption and purchase patterns of online grocery shopping. This study aimed to develop an efficient model for online grocery order fulfillment that both reduces costs and increases supply chain efficiency and sustainability. This study first aimed to develop the current picking model by adopting real-world data from a store in Riyadh, Saudi Arabia. Subsequently, four proposed models were developed to improve the efficiency and sustainability of the online grocery order fulfillment process. The results show a significant improvement in all models over the current picking model. The percentage improvements in fulfillment time per product are as follows: single order picking—8.33%; batch order picking—6.78%; zone order picking—3.08%; and hybrid order picking—13.20%, which combines zone and batch order picking. Retailers and online grocery apps could adopt these models to increase efficiency and sustainability. Also, these models have great potential for future research and improvement by optimizing product placement, in addition to picking methods and picking routes, which are the focus of this study. [ABSTRACT FROM AUTHOR]

To examine whether household type (eg, families with children) moderated the effects of an optimal defaults grocery intervention and examine intervention effects on grocery purchases to be consumed by the participant vs others in the household. Participants (n = 65) diagnosed with or at risk for type 2 diabetes were recruited and randomized into an optimal default online grocery intervention or an online or in-person control group. Grocery receipt data were coded into Dietary Approaches to Stop Hypertension nutritional quality scores, and energy, carbohydrate, and sugar content were calculated. Repeated measures analysis of variance examined household types (eg, single vs multi-resident) as moderators of intervention effects. Parallel models explored foods purchased for the participant and foods purchased for other household members separately. Household type was not a significant moderator of intervention effects on nutritional quality or other nutrients of interest (P > 0.10). The default intervention significantly increased the nutritional quality of groceries purchased across household types and for other household members besides the participant (P < 0.05). Optimal defaults may improve grocery purchases across different household types and extend to others in the household, supporting use across household types. [ABSTRACT FROM AUTHOR]

Gruntkowski and Martinez examined the impact of factors such as perceived risk and perceived usefulness on German consumers’ intention to purchase groceries online once the COVID-19 pandemic had subsided. They also compared consumer perceptions before and during the COVID-19 outbreak. This comment shows that Gruntkowski and Martinez’s research suffers from a number of problems, the most important of which is the use of an unrepresentative sample. They should therefore have refrained from generalizing their findings to the German population.

The surge of online grocery shopping in South Africa during the COVID-19 pandemic, marked by a significant increase in regular users by September 2020, resulted in a profound transformation of customer experience, impacting their expectations, preferences and purchasing habits. This shift has prompted retailers to adapt swiftly, emphasising the need for innovative strategies to meet the evolving demands of digital consumers. Utilizing the Technology Acceptance Model (TAM) as a theoretical framework, the research explores the intricate dimensions influencing consumers’ interactions with digital grocery platforms. Therefore, the study delves comprehensively into the online grocery shopping landscape for South African consumers, aiming to uncover online challenges, preferences, and enhancement strategies. Drawing qualitative insights from two focus groups, it explores the intricate dimensions influencing consumers’ interactions with digital grocery platforms. Challenges encountered by shoppers form a mosaic of findings. Modifying orders post-checkout proves complex, often involving time-consuming phone calls. Immediate out-of-stock notifications are lacking, disrupting seamless shopping, and Advocating for real-time stock updates. Compromised product quality upon delivery emphasises the need for customer reviews integrated into the platform. Delivery inconsistencies and safety concerns are prominent, endorsing larger vehicles and flexible options like click-and-collect. Participants expressed a desire for a unified multi-retailer platform, streamlining shopping across various retailers. The study’s culmination is a series of recommendations guiding customer-centric improvements including order adjustments, real-time stock communication, quality control, streamlined delivery, safety assurance, and integrated shopping. The findings have significant managerial implications for retailers who strive to strengthen their foothold and engender customer loyalty.

The COVID-19 pandemic has already crippled normal life all over the world. Its negative impact not only changed the human health system tragically but also disrupted the global economic system. One negative result was ended up in the global food supply chain. As the lockdown times have suspended the manufacturing and logistic activities, therefore, the customers have experienced unimaginable chaos in the shopping markets. Moreover, the purchasing habit of the consumers has remarkably changed compared to pre-pandemic. To meet this new demand pattern, many grocery retailers have tried to adapt to the new normal. While before COVID-19 offline grocery purchasing was popular, after the pandemic, online service got tremendous attention in market. In this study, online grocery supply chain management during the COVID-19 in Istanbul is considered. The aim is to find out how online grocery companies will serve more efficiently during the pandemics and which factors have more effect on the customer's satisfaction. To do so, first, three popular grocery retailers in Istanbul were selected. Then, a related survey was designed to understand the consumer experience as doing online grocery shopping in COVID-19. Unsurprisingly, a result shows that 60% of the respondents did online shopping every 3-4 days in one week, and the delivery time is the most important factor for the customers. Then, the SWOT analyses were performed accordingly, and the related strategies were summarized. Finally, several managerial implications were given to may improve the company's online services in COVID-19 and post COVID-19 in Turkey. [ABSTRACT FROM AUTHOR]

To assess the barriers and facilitators to online food purchasing through a meal kit and grocery shopping website titled NY SNAP Express among Supplemental Nutrition Assistance Program (SNAP) beneficiaries. A purposive sample of SNAP-eligible adults residing in New York State participated in interviews guided by the Capabilities, Opportunities, Motivations, and Behaviors Model. Barriers to online food purchasing among participants (n = 32) include physiological and health conditions, the weight of food, technology, language, the price of foods, transportation challenges, the stigma associated with SNAP, and concerns regarding the quantity and quality of meal kits. Facilitators include health and nutrition improvements, knowledge and skills, saving money, culturally relevant meals, increased efficiency in food purchases and preparation, and customization. Online platforms such as NY SNAP Express have the potential to increase nutritious food access and resources among SNAP recipients; however, improvements are necessary to meet the needs of its audience. [ABSTRACT FROM AUTHOR]

Given the explosive growth of the online food market since the COVID-19 outbreak, this study aimed to examine search attributes affecting food sales in online channels compared to offline channels, focusing on a sensory attribute -- visibility of the package. The results affirm a difference in the food sales model of on/offline channels before and after adding a sensory attribute. This study utilized POS (point of sale) data from a multi-channel retailer in the Republic of Korea. All products were classified according to five search attributes, and the effect of each attribute on sales in a channel was analyzed. Compared to the model that included only non-sensory attributes, the model that added a sensory attribute was more sophisticated in the online channel, while the offline channel did not have a significant change after adding a sensory attribute. Comparing on and offline channels with attribute effects, product category (frozen food, ambient food, vs. produce), brand type (private vs. national), and visibility of package (non-sensory vs. sensory line) showed significant differences. This study provides evidence that perceived invisible risk, which is a barrier to online purchase intentions, can be affected by package visibility based on empirical sales data. The study presents theoretical and practical insights for the multi-channel retailer and consumer research literature. [ABSTRACT FROM AUTHOR]

In today's era, internet has become one of the most popular platforms to shop online including grocery products. Online grocery shopping (OGS) has been considered relatively new but a promising sector of e-commerce in India. Several scholars have investigated the factors affecting the customer intention to buy grocery products online in different research contexts, however, there is no consensus in the literature on determinants of OGS. This article aims to explore the factors, such as convenience, trust, website design and security, that influence customer satisfaction in OGS. A survey was developed, and collected responses were analysed using confirmatory factor analysis and multiple regression analysis. The findings suggest that one of the major determinants of customer satisfaction while buying groceries online is website user-friendliness and the information provided about the grocery items. Furthermore, convenience and payment security also have a very significant positive impact on customer satisfaction. [ABSTRACT FROM AUTHOR]

Gruntkowski and Martinez examined the impact of factors such as perceived risk and perceived usefulness on German consumers' intention to purchase groceries online once the COVID-19 pandemic had subsided. They also compared consumer perceptions before and during the COVID-19 outbreak. This comment shows that Gruntkowski and Martinez's research suffers from a number of problems, the most important of which is the use of an unrepresentative sample. They should therefore have refrained from generalizing their findings to the German population. [ABSTRACT FROM AUTHOR]

The COVID-19 pandemic is changing future trends in retailing and e-commerce immensely. Recent research revealed a considerable increase in online grocery shopping (OGS) since the COVID-19 pandemic started. In addition, current statistics indicate a steady increase in OGS over the coming years. Despite this, less is known about whether consumers' behavior is evolving to a 'new normal' or returning to 'old habits' after pandemic restrictions are withdrawn. To address this research gap, we operationalize and empirically analyze offline and online purchasing behavior before, during, and after pandemic restrictions. To this end, we use an extensive household panel dataset of 17,766 households reporting their purchases before, during and after the first lockdown in Germany in 2020. Our findings on offline purchase patterns show that while more than 10% of the consumers avoided brick-and-mortar retail during the lockdown, almost all of them returned afterwards. Looking at online purchase patterns, we find high volatility in OGS for both separate and combined purchase patterns. The combined analysis of purchase patterns (online and offline), reveal that households that avoided brick-and-mortar stores during the lockdown did not switch (completely) to the online channel. Based on our findings that consumers are still in reach of brick-and-mortar retailers we suggest offline retailers act now to retain their customers, e.g., by offering competitive benefits in their stores. OGS operators should urgently analyze the customer churn revealed in this analysis and derive measures to retain them. They do not seem to have succeeded in retaining their customers and keeping them loyal to the online channel during the entire observation period. Even worse, they also failed to convince consumers to use OGS who stayed at home due to the lockdown. The fact that a total of 96.75% of the observed consumers did not practice OGS at all shows that OGS in Germany was in 2020 still in its infancy. However, as current statistics forecast a further substantial increase in OGS over the coming years, our results are increasingly relevant for brand managers, brick-and-mortar retailers and OGS providers in Germany and beyond. [ABSTRACT FROM AUTHOR]

This study uses the Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) approach to curate many papers and select documents according to specific qualifications to include in a systematic literature review. At the identification stage, there are 1221 abstract documents showing their relation to online grocery shopping. Furthermore, the researcher selected 571 Scopus abstracts at the screening stage, and then through the VOS Viewers software, the researchers conducted a bibliometric analysis. The bibliometric analysis in this study aims to find trending topics and research gaps in online grocery shopping. At the eligibility stage, there are 170 full-text articles related to the issue of online grocery shopping; until the last stage, through manual selection, the researcher determined 43 full-text articles that met the qualifications for in-depth analysis using a systematic literature review approach. The research findings state that there are several main topics on online grocery shopping, such as customer segmentation and shopping preferences, grocery online shopping behavior, and intentions on online grocery shopping. The findings of this study explain the factors that influence the decision to use online grocery shopping that become a reference for further research to design a model of online grocery shopping intentions.

Abstract Objective: Nutrition labelling is mandatory on food products in retail stores, but compliance in the rapidly expanding online setting remains unclear. We assessed mandatory and voluntary labelling information across major U.S. online retailers. Design: Between January and August 2022, we evaluated a representative basket of sixty food and beverage items across eight product categories of ten major retailers. We evaluated online presence, accessibility and legibility of four mandatory elements – Nutrition Facts, ingredients, allergen statements and percent juice for fruit drinks – and presence of seven voluntary elements – nutrient content claims, health/qualified health claims, ingredient claims, structure–function claims, additive claims, front-of-package nutrient profiling symbols and other marketing claims. Setting: Major online food retailers in the USA. Participants: N/A. Results: On average, each mandatory element was present, accessible and legible for only 35·1 % of items, varying modestly by element (from 38·3 % for ingredients lists to 31·5 % for Nutrition Facts) but widely by retailer (6·6–86·3 %). Voluntary elements were present for 45·8 % of items, ranging from 83·7 % for marketing claims to 2·0 % for structure–function claims. Findings were generally consistent across the eight product categories. Voluntary elements were more frequently present than accessible and legible mandatory elements for six of ten retailers and seven of eight product categories. Conclusions: Mandatory nutrition label elements are not commonly present, accessible and legible in online retail settings and are less consistently present than marketing elements. Coordinated industry and regulatory actions may be needed to ensure consumers can access mandatory nutrition information to make healthy and safe food choices online.

Background: The remarkable proliferation and utilisation of information and communication technologies (ICTs), such as the Internet, has enabled businesses and customers to transact online seamlessly. Increasingly, studies have started paying attention to online shopping. However, there are limited studies with an online grocery shopping (OGS) perspective in developing nations. Objectives: This study aimed to determine the factors influencing consumers’ behavioural intention to adopt OGS in the Cape Metropolitan area of South Africa. Method: This study employed quantitative research methods within a positivist research paradigm. It then utilised convenience sampling techniques to collect data (n = 391) in shopping malls in the Cape Metropolitan area using self-administered questionnaires pre-coronavirus disease 2019 (COVID-19). Data were analysed using the Statistical Package for the Social Sciences (SPSS) version 23. Results: The results showed that only perceived cost (PCo) had a significant influence on consumers’ behavioural intention to adopt OGS, while perceived usefulness (PU), visibility (VIS), perceived ease of use (PEOU), perceived image barrier (PIB), perceived risk (PR) and social attractiveness (SAT) had an indirect influence on consumers’ behavioural intention to adopt OGS. Conclusion: In this study, PCo was found to influence consumers’ behavioural intention to adopt OGS significantly. However, other factors such as PEOU, PU, PR, PIB and SAT indirectly influenced consumers’ intention to shop for groceries online. Contribution: As there are limited studies on OGS from a developing nation’s perspective, this study makes a theoretical contribution by focusing on the pre-COVID-19 OGS in South Africa. Moreover, the results of this study can help to draw a comparison between the pre-pandemic and post-pandemic shopping experiences of customers, which is important to understand the effects of the pandemic on consumer behaviour.

The surge of online grocery shopping in South Africa during the COVID-19 pandemic, marked by a significant increase in regular users by September 2020, resulted in a profound transformation of customer experience, impacting their expectations, preferences and purchasing habits. This shift has prompted retailers to adapt swiftly, emphasising the need for innovative strategies to meet the evolving demands of digital consumers. Utilizing the Technology Acceptance Model (TAM) as a theoretical framework, the research explores the intricate dimensions influencing consumers' interactions with digital grocery platforms. Therefore, the study delves comprehensively into the online grocery shopping landscape for South African consumers, aiming to uncover online challenges, preferences, and enhancement strategies. Drawing qualitative insights from two focus groups, it explores the intricate dimensions influencing consumers' interactions with digital grocery platforms. Challenges encountered by shoppers form a mosaic of findings. Modifying orders post-checkout proves complex, often involving time-consuming phone calls. Immediate out-of-stock notifications are lacking, disrupting seamless shopping, and Advocating for real-time stock updates. Compromised product quality upon delivery emphasises the need for customer reviews integrated into the platform. Delivery inconsistencies and safety concerns are prominent, endorsing larger vehicles and flexible options like click-and-collect. Participants expressed a desire for a unified multi-retailer platform, streamlining shopping across various retailers. The study's culmination is a series of recommendations guiding customer-centric improvements including order adjustments, real-time stock communication, quality control, streamlined delivery, safety assurance, and integrated shopping. The findings have significant managerial implications for retailers who strive to strengthen their foothold and engender customer loyalty. [ABSTRACT FROM AUTHOR]

Agricultural marketers and grocery retailers are tasked with developing effective online marketing of local food products as consumer purchasing preferences shift. Local food sales are increasing through intermediated channels including grocery stores, and consumers are turning to online grocery shopping for their food purchases. Exploration of consumer preferences for visual and textual elements of an online local food product can provide marketing practitioners with strategies to optimize the purchase intent for local food among diverse audiences. Consumers are demonstrating interest in sustainability and information about food production, yet limited research has applied these interests to explore preferences for how local food is presented online. The purpose of this study was to explore consumer preferences for an online grocery design displaying local strawberries, and their purchase intention for local strawberries after viewing one of three designs. An online survey of 906 respondents from Florida, Georgia, and Alabama was used to collect data. Findings revealed that most individuals (42.9%, n = 389) prefer the online design with added information about environmental impact measures associated with local strawberries. However, there were demographic differences in preferred attributes of an online grocery design, and purchase intent was similar for local strawberries regardless of the design. Agricultural marketers should incorporate audience segmentation principles when customizing online grocery platforms for different individuals. Consumers should be presented with their preferred online design according to influential demographic variables and the type of grocery market providing the product. Additional recommendations for agricultural marketers and grocery retailers are provided. [ABSTRACT FROM AUTHOR]

In United States (U.S.) household food waste, which is generated in part from food purchased from food retailers, is believed to be a major contributor to national food waste. Understanding the relationship between household food shopping behavior and food waste is important for developing food waste reduction programs, particularly given the impact of the COVID-19 pandemic on households' use of online grocery shopping and restaurants. Data from a sample of U.S. households in 2022 was analyzed using probit regression for the probability of any household food waste and a log-linear regression for mean household food waste, conditional on any food waste. This study found that online grocery shopping was associated with greater quantities of food waste overall and specifically fruit and vegetable waste. We also find the use of restaurants was associated with greater food waste, while short planning durations for grocery shopping were associated with less food waste. [ABSTRACT FROM AUTHOR]

In the world, with the development of technology and the widespread use of the internet, access to information has become easier. Thanks to mobile technologies, access to the internet has become indispensable in daily life. For people who spend most of their time on the internet, shopping, like many areas of life, has generally moved online. One of the areas that has developed in recent years in online shopping, is the online grocery shopping. The increase in demand for online grocery shopping has encouraged businesses to be in this field. The aim of the study is to determine the online grocery shopping trends of consumers. For this purpose, factors that can affect consumer's acceptance of online grocery shopping are examined within the scope of Technology Acceptance Model. In the study, data were obtained from the participants in 65 provinces of Türkiye through questionnaires. The hypotheses of the research model were evaluated in line with the survey data. As a result; It has been determined that consumer's perceived usefulness, perceived ease of use, perceived risk, visibility and social impact in online grocery shopping affect the attitude towards use and that attitude affects the actual usage behavior by affecting the behavioral intention. [ABSTRACT FROM AUTHOR]

With lives getting faster and customers becoming more demanding and impatient, companies are wagering on attaining the customers' needs fleetly. The impatient nature of the customer has led to the ballooning of a new concept known as "10-minute delivery". In the competitive landscape of the online grocery delivery industry, merely delivering the product to customers is no longer enough to claim the coveted title of an industry leader - a thorough analysis of the intricate factors that underpin customer satisfaction and loyalty is an absolute imperative. This research aims to study the impact of 10-minute online grocery delivery service quality on the satisfaction and loyalty of customers in Kolkata. The study targeted online grocery shoppers in the city of Kolkata & collected 274 responses. A structural equation model was developed to study the relationships between the established seven dimensions (app interface, information quality, grocery quality, delivery service, sales promotion, packaging & customer support) of grocery service quality and customer satisfaction and loyalty. The findings of the study suggest that companies should focus on improving the app interface, grocery quality, delivery service, and customer support to enhance customer satisfaction in this industry. The study also found a significant association between customer satisfaction and loyalty, indicating that customers who are satisfied with the quality of 10-minute online grocery delivery services are more likely to remain loyal to the grocery delivery service provider. Overall, this study not only offers essential insights to companies striving to enhance their 10-minute grocery delivery services and gain a competitive edge in this industry but also contributes to the body of knowledge in this relatively new and unexplored area of research. [ABSTRACT FROM AUTHOR]

Abstract People express opinions, make connections, and disseminate information on social media platforms. We considered grocery-related tweets as a proxy for grocery shopping behaviors or intentions. We collected data from January 2019 to January 2022, representing three typical times of the normal period before the COVID-19 pandemic, the outbreak period, and the widespread period. We obtained grocery-related geotagged tweets using a search term index based on the top 10 grocery chains in the US and compiled Google Trends online grocery shopping data. We performed a topic modeling analysis using the Latent Dirichlet Allocation (LDA), and verified that most of the collected tweets were related to grocery-shopping demands or experiences. Temporal and geographical analyses were applied to investigate when and where people talked more about groceries, and how COVID-19 affected them. The results show that the pandemic has been gradually changing people’s daily shopping concerns and behaviors, which have become more spread throughout the week since the pandemic began. Under the causal impact of COVID-19, people first experienced panic buying groceries followed by pandemic fatigue a year later. The normalized tweet counts show a decrease of 40% since the pandemic began, and the negative causal effect can be considered statistically significant (p-value = 0.001). The variation in the quantity of grocery-related tweets also reflects geographic diversity in grocery concerns. We found that people in non-farm areas with less population and relatively lower levels of educational attainment tend to act more sensitively to the evolution of the pandemic. Utilizing the COVID-19 death cases and consumer price index (CPI) for food at home as background information, we proposed an understanding of the pandemic’s impact on online grocery shopping by assembling, geovisualizing, and analyzing the evolution of online grocery behaviors and discussion on social media before and during the pandemic.

Copyright of Regiokutatas Szemle is the property of University of Debrecen and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

One common strategy for governments to tackle the non-communicable disease (NCD) epidemic is front-of-package (FOP) nutrition labeling. The Kingdom of Saudi Arabia (KSA) is considering implementing a new FOP label that is based on either France's Nutri-Score (NS), which labels all foods (A = healthiest to E = least healthy) based on overall nutritional quality, or the Chilean warning label (WL) approach, which identifies foods to avoid based on select nutritional characteristics. Using a fully functional online grocery store, this study aimed to test these two promising FOP strategies by randomizing 656 KSA adults into one of the three versions of the store to complete a hypothetical grocery shop: no-label (control), NS, and WL. The NS was modified with a sugar percentage tag given that reducing sugar consumption is one of KSA's public health goals. We found that both modified NS labels and Chilean warning labels positively influenced food and beverage choices among KSA participants, but there were differential effects across the two labels. Relative to the control, NS improved the overall diet quality of the shopping baskets, measured by the weighted (by the number of servings) average NS point (ranging from 0, least healthy, to 55, healthiest), by 2.5 points [95% CI: 1.7, 3.4; p < 0.001], whereas results for WL were not statistically significant (0.6 points [95% CI: −0.2,1.5]). With respect to each nutritional attribute, we found that NS reduced sugar intake per serving, whereas WL was effective at decreasing energy and saturated fat intake per serving from food and beverages purchased. Our results suggest that the NS approach that identifies the healthiness of all foods using a holistic approach appears preferable if the purpose of the label is to improve overall diet quality as opposed to addressing select nutrients to avoid. [ABSTRACT FROM AUTHOR]

Online grocery shopping has become increasingly popular in many countries due to Covid‐19. Although there is plenty of research on consumer adoption and use of online grocery shopping, only a few studies focus on understanding the underlying beliefs of experienced buyers. Using the Theory of Planned Behaviour and following its recommendations, the present study set out to explore the actual beliefs that underlie attitudes, subjective norms and perceived behavioural control to buy groceries online among those who have been doing it regularly for a longer time. A structured qualitative approach, in this case an elicitation study, was applied to uncover the shared ideas, modal salient beliefs, among a group of experienced buyers (n = 14). The study found that time‐saving and convenience, which for many meant avoiding the discomfort of in‐store shopping, combined with assisted meal planning and simultaneous ordering were considered important for experienced online shoppers. This suggests that further assistance in the planning to order process may be welcome, including more proactive prompts and suggestions. The quality of perishable goods was still a concern after months of online shopping, along with a limited product range, which for some had meant less variation in meals. Suboptimal user interface and delivery‐related inflexibility caused some concern. Retailers in the grocery business stand before major capital expenditure if they wish to expand their online offerings and services. The study at hand provides valuable initial insight into what drives consumer behaviour in this respect. [ABSTRACT FROM AUTHOR]

Copyright of Erciyes Akademi is the property of Erciyes Universitesi Sosyal Bilimler Dergisi and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)