219 results on '"Odekerken-Schröder, Gaby"'
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2. Introducing the Service Robot Innovation Canvas
3. Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots
4. Generative AI in Responsible Conversational Agent Integration: Guidelines for Service Managers
5. The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad
6. Customer comfort during service robot interactions
7. Design of Robotic Care: Ethical Implications of a Multi-actor Perspective
8. Emotional communication by service robots: a research agenda
9. The service triad: an empirical study of service robots, customers and frontline employees
10. Network well-being from a balanced centricity perspective
11. Analyzing the determinants to accept a virtual assistant and use cases among cancer patients: a mixed methods study
12. Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET)
13. Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda
14. Driving users’ behaviours and engagement in co-creating services
15. Robotic Versus Human Coaches for Active Aging: An Automated Social Presence Perspective
16. “Deal with it”: How coping with e-service innovation affects the customer experience
17. An Interdisciplinary View of Marketing Ethics
18. Achieving continued usage in online banking: a post-adoption study
19. Making sense of customer service experiences: a text mining review
20. Co-creating services—conceptual clarification, forms and outcomes
21. Service robots: value co-creation and co-destruction in elderly care networks
22. How to assess experienced quality of care in nursing homes from the client’s perspective: results of a qualitative study
23. Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
24. What causes imbalance in complex service networks? Evidence from a public health service
25. Exploring SME’s behavioural changes resulting from innovation policy: the effect of receiving a subsidy on intrapreneurship
26. Navigating the tensions of integrating lived experience in participatory healthcare design
27. Customer comfort during service robot interactions
28. Companion robots for well-being: a review and relational framework
29. Additional file 1 of Analyzing the determinants to accept a virtual assistant and use cases among cancer patients: a mixed methods study
30. sj-pdf-1-jsr-10.1177_10946705221079941 for Supplemental Material for Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions
31. sj-pdf-2-jsr-10.1177_10946705221079941 for Supplemental Material for Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions
32. Additional file 2 of Analyzing the determinants to accept a virtual assistant and use cases among cancer patients: a mixed methods study
33. Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration
34. A Cultural Models Approach to Service Recovery
35. Toward Multisensory Customer Experiences: A Cross-Disciplinary Bibliometric Review and Future Research Directions
36. Analysing the determinants to accept a virtual assistant and use cases among cancer patients: a mixed methods study (Preprint)
37. Exploring the post-termination stage of consumer–brand relationships: An empirical investigation of the premium car market
38. Live and Let Live: Integrating Lived Experience in Participatory Healthcare Design
39. A CROSS-CULTURAL INVESTIGATION OF RELATIONSHIP MARKETING EFFECTIVENESS IN RETAIL SERVICES: A CONTINGENCY APPROACH
40. Listen, look, link and learn: a stepwise approach to use narrative quality data within resident-family-nursing staff triads in nursing homes for quality improvements
41. The service triad: an empirical study of service robots, customers and frontline employees
42. Comfort during the bed bath—A randomised crossover trial on the effect of washing without water versus water and soap in nursing students
43. Suppl_1 – Supplemental material for Themes Related to Experienced Quality of Care in Nursing Homes From the Resident’s Perspective: A Systematic Literature Review and Thematic Synthesis
44. Ruimte voor Zorg meet ervaren kwaliteit in verpleeghuizen door verhalen te verbinden
45. Experienced Quality of Post-Acute and Long-Term Care From the Care Recipient's Perspective–A Conceptual Framework
46. Developing a Questionnaire to Assess Opinions Regarding the Importance of Bathing and Washing Without Water
47. Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET)
48. The Feasibility of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective
49. The Validity of Connecting Conversations: A Narrative Method to Assess Experienced Quality of Care in Nursing Homes from the Resident’s Perspective
50. Themes Related to Experienced Quality of Care in Nursing Homes From the Resident’s Perspective: A Systematic Literature Review and Thematic Synthesis
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