The necessity to remove organic pollutants from the industrial wastewater streams has forced the development of new technologies that can produce better results in terms of pollutant removal and process efficiency in combination with low investment and operating costs. One of the new emerging processes with a potential to fulfil these demands is catalytic wet peroxide oxidation, commonly known as the CWPO process. The oxidative effect of the hydrogen peroxide is intensified by the addition of a heterogeneous catalyst that can reduce the operating conditions to atmospheric pressure and temperatures below 383 K. Zeolites, among others, are especially appealing as catalysts for selective oxidation processes due to their unique characteristics such as shape selectivity, thermal and chemical stability, and benign effect on nature and the living world. In this work, catalytic activity, selectivity and stability of Cu/Y-5 zeolite in phenol oxidation with hydrogen peroxide was examined. Catalyst samples were prepared by ion exchange method of the protonic form of commercial zeolite. The catalysts were characterized with powder X-ray diffraction (XRD), scanning electron microscopy (SEM), and AAS elemental analysis, while the adsorption techniques were used for the measurement of the specific surface area. The catalytic tests were carried out in a stainless steel Parr reactor in batch operation mode at the atmospheric pressure and in the temperature range from 323 to 353 K. The catalyst was prepared in powdered form and the mass fraction of the active metal component on the zeolite was 3.46 %. The initial concentration of phenol solution was equal to 0.01 mol dm−3 and the concentration of hydrogen peroxide ranged from 0.01 to 0.10 mol dm−3. The obtained experimental data was tested to a proposed kinetic model for phenol oxidation r = k1 cF cVP and hydrogen peroxide decomposition rHP = k2 cHP. The kinetic parameters were estimated using the Nelder-Mead method of nonlinear regression. On the basis of the obtained results of characterization process and conducted catalytic tests, the following can be observed. Zeolite structure of the prepared catalyst was confirmed through powder X-ray diffraction, scanning electron microscopy and adsorption techniques. Their catalytic performance was monitored in terms of phenol and total organic carbon (TOC) conversions, hydrogen peroxide decomposition, by-product distribution and degree of copper leached into the aqueous solution. The obtained experimental results indicate that in the space of 180 minutes, the use of these catalysts allows almost total elimination of phenol and significant removal of total organic carbon content with the use of small amounts of catalyst (0.1 g dm–3) and substoichiometric level (71.4 %) of oxidant required for complete oxidation of organic pollutant. The main product among aromatics was catechol, followed by hydroquinone and benzoquinone, which exhibited the typical pattern for a series reaction scheme. The distribution of carboxylic acids was as follows: maleic, fumaric, acetic and oxalic acids. These low-molecular carboxylic acids and aromatic compounds were responsible for the TOC that remained after almost complete removal of phenol. Moreover, one of the most interesting options was to use CWPO as a pre-treatment prior to biological treatment, for simple organic acids that are highly biodegradable. During the reactions, destabilization of the catalyst was observed in terms of leaching of copper from zeolite into the reaction mixture, but the previous investigations of similar catalytic systems showed that the activity of the solid catalyst was not due to the homogeneous contribution of the copper leached from the catalyst, but was more likely due to the activity of the heterogeneous catalyst. Further investigations on the mechanism of catalyst destabilization and methods of stabilization are the subject of the following article in the series. The proposed kinetic model adequately fits the experimental data. The rate of phenol oxidation and hydrogen peroxide decomposition increases with the increase in reaction temperature and decrease in initial concentration of hydrogen peroxide. The rate of phenol oxidation is first order toward the concentration of phenol and first order toward the concentration of H2O2. The rate of H2O2 decomposition is first order toward the concentration of H2O2. Activation energy in phenol oxidation was 86.0 kJ mol−1 for phenol oxidation, and 107.6 kJ mol−1 for hydrogen peroxide decomposition, which is in accordance with previously published results.