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12 results on '"Navarra, Deborah"'

5. La Sapienza della cura urbana

Author

Capuano, Alessandra, Criconia, Alessandra, Celestini, Gianni, Ferretti, LAURA VALERIA, Giovannelli, Anna, Toppetti, Fabrizio, Lanzetta, Alessandro, Valeriani, Andrea, Damiano, Stefano, Frediani, Daniele, Navarra, Deborah, Tomassini, Eleonora, Gilistro, Magali, and Ciccale', Michele

Subjects
Sapienza, progetto urbano, cura, salute
Published
2020

9. urbanita

Author

Navarra, Deborah

Published
2015

10. Motivating Agents: Respect and Rewards Make a Big Difference -- 18 tips for getting the best performance through higher morale

Author

Fluss, Donna and Navarra, Deborah

Subjects
Employee motivation, Business, Telecommunications industry
Abstract

Contact centers, whether engaged in service, sales, collections, fraud or anything else, are people-intensive organizations that require best practices and systems to improve their efficiency and effectiveness. Systems are essential [...]

Published
2007

11. PersiToldo : persiana motorizada

Author

Garesio, Alessia, Guerrieri, Alessia, Navarra, Deborah, Rauco, Gaia, Garesio, Alessia, Guerrieri, Alessia, Navarra, Deborah, and Rauco, Gaia

Abstract

2009/2010

Published
2009

12. The Emergence of Rear-Time Solutions for Contact Centers.

Author

FLUSS, DONNA and NAVARRA, DEBORAH

Subjects
CONSUMER behavior, TELEPHONE calls, TEXT messages, TELEPHONE systems, TELECOMMUNICATION
Abstract

The article focuses on the development of real-time solutions for contact centers that respond to customer telephone calls and text messages. It notes the effort of vendors to create real-time capabilities for these centers that are being delivered in the form of real-time guidance and real-time speech analytics. It cites examples describing how these applications are being used to enhance different aspects of contact center and agent performance and the overall customer experience.

Published
2013

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