1. Choosing a Chatbot Development Tool
- Author
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Juan de Lara, Sandra Juarez-Puerta, Esther Guerra, Sara Pérez-Soler, UAM. Departamento de Ingeniería Informática, and Modelado e Ingeniería del Software (ING EPS-013)
- Subjects
Informática ,Focus (computing) ,business.industry ,Computer science ,Computer Applications ,media_common.quotation_subject ,Software Engineering ,computer.software_genre ,Chatbot ,World Wide Web ,Development (topology) ,Chatbots ,Web application ,Conversation ,business ,computer ,Software ,Natural language ,media_common ,Natural Language Processing - Abstract
© 2021 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works, Chatbots are programs that supply services to users via conversation in natural language, acting as virtual assistants within social networks or web applications. Here, we review the most representative chatbot development tools with a focus on technical and managerial aspects, This work was partially funded by the R&D program of the Madrid Region (project FORTE, S2018/TCS4314), and the Spanish Ministry of Science (project MASSIVE, RTI2018-095255-B-I00)
- Published
- 2021