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The ongoing transition from purchasing mostly print materials to electronic resources (e-resources) continues to pose workload challenges in libraries. In response, many libraries have focused on improving workflows to increase efficiency, which provides better service. This paper discusses a project undertaken to tackle one aspect of these challenges, in which data was gathered on how front-line library staff report errors found in the library catalog and discovery layer, and their preferences and perceptions for reporting errors to Collection Services staff. It also identifies improvements that can be made to error reporting, workflows and communication between Collection Services and front-line staff, to create a more service-oriented and efficient working environment in the library., Over the past decade most academic libraries have transitioned from purchasing mostly print materials to electronic resources (e-resources). This transition has been well documented in library literature, particularly the workload [...]

The newly launched McGill Library Mentoring Program has two defining features: it is inclusive and holistic. It was designed not only to reach archivists and academic library staff at every career stage, but also to encourage them to participate in the program as both mentors and mentees in order to share their unique interests. For example, many new professionals are entering the workforce with coveted skills in information and education technology. While they may benefit from being mentored by their more experienced colleagues, they may also participate in the program as mentors so that others may benefit from their skills and knowledge. The holistic, or whole person approach to the design of the program offers mentoring on a range of topics that move beyond professional development and the promotion and tenure process, into issues of personal development and work-life balance. This paper describes, in detail, the mentoring program that was developed in less than one year by an ad hoc committee with administrative support. It includes the steps required to participate in the program as a mentee or mentor, training materials, and lessons learned. Grounded in best practices, the design is flexible and sustainable and is transferable to other environments for those that are considering or rethinking mentoring at their own libraries. [ABSTRACT FROM AUTHOR]