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Trust is paramount to developing and maintaining long‐term relationships in all stages of the customer lifecycle, including the repurchase stage. This research goes beyond the simple finding documented in the extant trust literature that the effect of trust will diminish. It sheds light on the role of institutional contexts and develops a nuanced understanding of the boundary conditions under which trust operates in the repurchase stage, where knowledge‐based trust becomes more predominant. Drawing on a different theoretical tenet, prospect theory, we find that customers exhibit distinctively different transaction intentions in the two perceptual conditions of high and low trust in institutional contexts. Specifically, the nonlinear relationship between trust and repeat online transaction intention is inverted U‐shaped curvilinear when trust in institutional contexts is high, but is U‐shaped when trust in institutional contexts is low. With data collected from both e‐commerce and mobile banking contexts using two different measures of institutional contexts, we employed a new and advanced latent moderated structural (LMS) equations approach for analysis and provided robust results. Our findings largely confirm the hypotheses and offer theoretical, methodological, and practical implications. [ABSTRACT FROM AUTHOR]

This article reports the findings from a series of "Talkshops"--interactive facilitated discussions--undertaken with 114 young people from six secondary schools serving one town within Northern Ireland. The young people first met with the researchers in their own schools, then an elected group came together in combined Talkshops and, finally, a group of six young people, one from each school, met with the researchers to help analyse the data and prepare a presentation on the results. Through the Talkshops the young people explored their views on sectarianism, and the factors they felt helped such attitudes develop; they considered how this impacted on their day-to-day lives and how they had learned to deal with difference. They also considered how things could be different in the future, suggesting ways to promote anti-sectarianism. The article reports the views of the young people, concluding with their summary statement--the message these young people wanted to be heard by adults within Northern Ireland.

The process and benefits of using projective techniques in e-business research projects are presented.

The article makes a case for the adoption of electronic commerce to improve competitive advantage. The negatives of failing to adopt e-commerce are illustrated in examples taken from businesses in New Zealand, the Republic of Ireland, and Northern Ireland.

Direct marketing has often been held out as the death knell for travel intermediaries as airlines, hotels and car rental companies communicate directly with their customers. The prospect of entering a one-to-one dialogue with customers while retaining the sales commission for themselves has seemed an undeniable attraction to service principals. However, a review of the roles of travel intermediaries leads to the proposition that talk of such ‘disintermediation’ is premature and the reverse process of ‘re-intermediation’ may be more appropriate in the travel and tourism sector. Research is reported which demonstrates the benefits of using intermediaries for a specific travel package. While traditional high-street travel intermediaries may be facing serious threats, a new breed of travel infomediary is becoming firmly established. [ABSTRACT FROM PUBLISHER]