Search

Highlights: This article addresses the diagnosis of digital maturity in e-commerce logistics, specifically the final delivery stage, known as the last-mile. The last-mile has greater digitization demand than traditional logistics due to the extreme speed of the virtual world during shopping, where customers transfer these same expectations to delivery services. Goal: The main objective of this work is to evaluate the digital maturity of the last-mile area of operation of an e-commerce logistics company. Methodology: This study evaluates the maturity model in a case study with the company E-commerceCo. Interviews were conducted with key employees for data gathering. Results: The proposed method allows defining and analyzing the digital maturity of the last-mile area of the company in question, understanding strengths, such as a culture open to innovation and digitally mature, and weaknesses, such as technical limitations imposed by the main system used and lack of cybersecurity barriers. Limitations of the investigation: Since it is a single case study, it does not allow a broad generalization to industries in other branches. Another limitation is that this study is focused on Brazilian logistics operations, which may differ from other countries. Practical implications: This research is relevant to serve as a reference for other companies in the ecommerce logistics sector to assess their digital maturity from the proposed model and compare common challenges and opportunities. In addition, it will help the studied company to create a successful digital transformation strategy. Originality/Value: We propose a new approach on howto evaluate the digital maturity of the last-mile area of operation of an e-commerce logistics company. [ABSTRACT FROM AUTHOR]

Paper aims: The present study addresses this challenge by delving into the influential factors guiding small and mediumsized manufacturing companies towards MES adoption in the context of Industry 4.0. Originality: Given the longstanding existence of Manufacturing Execution Systems (MES) for two decades before the development of Industry 4.0 (I4.0) concept, the already complex understanding of MES in the market, particularly among manufacturing companies, has become even more intricate. This complexity is exacerbated when considering MES as a pivotal element for vertical integration within the realm of I4.0. Research method: Through in-depth qualitative interviews, six professionals deeply engaged with MES systems, including three from a system development company and three SME experts utilizing the product, were consulted. Main findings: The results shed light on how manufacturing SMEs are embracing MES. Drawing upon the technological, organizational, and environmental dimensions, as well as the innovation diffusion process, an integrative model was crafted. This model serves as a lens to scrutinize the intricate process of MES adoption. Implications for theory and practice: the article advances the diffusion of innovation theory and the technologicalorganizational-environment framework, because it brings a consolidated vision of both for the implementation of systems in Industry 4.0. [ABSTRACT FROM AUTHOR]

Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)