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4. Busy signal: banks continue to push customers to adopt the wireless channel

Author

Marlin, Steven

Subjects
Technology application, Contract agreement, Internet service provider, Banking industry, NetBank -- Technology application, NetBank -- Contracts, NetBank -- Services, Air2Web -- Contracts, Charter One Bank (Rochester, New York) -- Services, Charter One Bank (Rochester, New York) -- Technology application, Internet service providers, Home banking services, Banking industry
Abstract

With the advent of fourth-generation mobile phones and high-speed networks, banks are seizing the opportunity to offer new wireless services aimed at reducing their dependence on branches and call centers. […]

Published
2003

5. Personal protection: consumer demand for better ID security has banks scrambling to upgrade identification, verification and authentication procedures and practices. (Social Security)

Author

Marlin, Steven

Subjects
Financial services industry, Risk management, Banking industry, Government regulation, False personation -- Prevention, False personation -- Laws, regulations and rules, Financial services industry -- Safety and security measures, Credit card fraud, Risk management, Banking industry -- Safety and security measures
Abstract

Relieved to be finally rid of Saddam, Americans are turning their attention to Mammon. As George W. Bush knows only too well from his father's experience, nothing can turn a […]

Published
2003

6. Charting a new course: banks endeavor to link their trade platforms with the physical movement of goods

Author

Marlin, Steven

Subjects
Banking industry, Document processing system, Online banking, International trade, Company business management, Australia and New Zealand Banking Group Ltd. -- Case studies, Bank One Corp. -- Case studies, FleetBoston Financial -- Case studies, International Chamber of Commerce -- Services, Banking industry -- Management, Document management systems -- Usage, International trade -- Services, International trade -- Management
Abstract

In one of his observations on life, Ed Norton, the sewer worker from the classic TV series The Honeymooners, once said, "A sewer worker is like a brain surgeon. We're […]

Published
2003

7. Getting even: banks use improved CRM, data mining and automation tools to unify and empower salespeople across all customer channels

Author

Marlin, Steven

Subjects
Banking industry, Customer relationship management, Data warehousing/data mining, Sales management, Company systems management, Banking industry -- Information management, Customer relationship management -- Information management, Data mining -- Information management, Sales management -- Information management
Abstract

From the branch to the contact center, banks are empowering front-line personnel with tools and data for boosting sales effectiveness. Although the programs vary across individual banks, all are centered […]

Published
2003

8. Core values: core processing solutions should reflect a financial institution's overall business strategy

Author

Marlin, Steven

Subjects
Banking industry, Financial services industry, Company systems management, Banking industry -- Information management, Financial services industry -- Product information
Abstract

More than most businesses, banking revolves around relationships. This seems especially true when it comes to core system technology. Indeed, once consummated, the partnership between a financial institution and core […]

Published
2003

9. Opening gambit: major financial institutions now see the wisdom, and savings, in outsourcing significant portions of their IT infrastructure

Author

Marlin, Steven

Subjects
Banking industry, Outsourcing, Information technology, Market trend/market analysis, Company business management, Banking industry -- Management, Banking industry -- Forecasts and trends, Outsourcing -- Management, Information technology -- Management
Abstract

Determined to rein in IT costs and get the most value for their dollar, banks have concluded that less is more. In December, JP Morgan Chase, Bank of America, ABN […]

Published
2003

14. Risk and reward: risk management officials quell suggestions they could have done more to detect accounting scams while acknowledging the system needs improvement. (Cover Story)

Author

Marlin, Steven

Subjects
Banking industry, Telecommunications services industry, Risk management, Government regulation, Company business management, Enron Corp. -- Laws, regulations and rules, MCI Inc. -- Laws, regulations and rules, Arthur Andersen L.L.P. -- Laws, regulations and rules, Gas transmission industry, Banking industry, Telecommunications services industry, Communications industry, Accounting firms, Risk management -- Management
Abstract

Risk management officials, who usually choose their words carefully, are talking in plain language about the repercussions of the corporate accounting scandals on their discipline and their organizations. As the […]

Published
2002

15. Back to the future: with the ATM surcharge boom over, banks are once again turning their attention to customer service. (Cover Story)

Author

Marlin, Steven

Subjects
Industry trend, Banking industry, Automatic banking equipment industry -- Planning, Banking industry -- Planning
Abstract

Now that the decade-long, surcharge-fed wave in ATM expansion has abated, banks are being forced to rethink their ATM deployment strategies, as the game shifts from installing new machines toward […]

Published
2002

16. The right fit: bank outsourcing strategies abound, the trick is finding the one that works best. (Cover Story)

Author

Marlin, Steven

Subjects
Outsourcing, Information technology, Industry trend, Outsourcing -- Management, Information technology -- Management, Financial services industry -- Management
Abstract

In light of recent outsourcing developments, banks are re-evaluating their relationships with IT vendors with a view toward getting more value. In April, Bank One's chairman and CEO, Jamie Dimon, […]

Published
2002

17. Bull's eye: Merrill Lynch takes aim at maximizing IT return

Author

Marlin, Steven

Subjects
Securities industry, Technology application, Contract agreement, Merrill Lynch & Company Inc. -- Contracts, Merrill Lynch & Company Inc. -- Technology application, VMware Inc. -- Product information, VMware (Operating system enhancement) -- Usage, Securities industry, Workstations (Computers)
Abstract

In November, Merrill Lynch announced one of its biggest IT initiatives to date: the replacement of 28,000 workstations used by its retail brokers, or financial advisers, with a new Wealth […]

Published
2003

18. Cranking out savings: workflow-based systems deliver order-of-magnitude productivity improvements

Author

Marlin, Steven

Subjects
Banking industry, Workflow software, Company systems management, Signature Bank (New York, New York) -- Information management, Banking industry
Abstract

Chase Manhattan Mortgage, a subsidiary of JP Morgan Chase, has been doubling its business volume every two years while averaging only a 20 percent increase in staff. Signature Bank, a […]

Published
2002

20. A soluble form of intercellular adhesion molecule-1 inhibits rhinovirus infection

Author

Marlin, Steven D., Staunton, Donald E., Springer, Timothy A., Stratowa, Christian, Sommergruber, Wolfgang, and Merluzzi, Vincent J.

Subjects
Cell receptors -- Research, Cold (Disease) -- Prevention, Rhinoviruses -- Research, Environmental issues, Science and technology, Zoology and wildlife conservation
Abstract

Rhinoviruses, which are small RNA viruses, are responsible for about half of all colds. Most of these viruses attach to cells via a particular molecule called the intercellular adhesion molecule-1 (ICAM-1). In its normal state, the ICAM-1 molecule has five domains that resemble antibody domains, which are located on the outside of the cell. An additional, hydrophobic, domain crosses the cell membrane, where a small cytoplasmic domain on the inside completes the molecule. Using techniques of molecular biology, it is possible to clone most, but not all of the ICAM-1 molecule. Leaving off the hydrophobic and cytoplasmic domains renders the molecule freely soluble, in contrast to the native molecule. This freely soluble molecule retains the domains which the rhinovirus binds to. In tissue culture it is possible to directly observe the destruction of human cells due to infection with rhinoviruses. When this in vitro assay is performed in the presence of soluble ICAM-1, the virus's ability to destroy cells is inhibited, and this inhibition is almost complete at ICAM concentrations of 5 micrograms per milliliter. The inhibition apparently works because all of the molecules on the virus which would normally be available for binding to ICAM-1 on the cell surface are swamped with soluble ICAM-1 before they have an opportunity. The soluble ICAM-1 might serve as an antiviral drug, and would have the advantage of stopping the virus before it infects a cell, rather than trying to cure the infection, as most other agents do. (Consumer Summary produced by Reliance Medical Information, Inc.)

Published
1990

21. Under Pressure; Technological glitches at experienced E-commerce companies serve as a warning to others not to take a scalable IT infrastructure for granted

Author

Marlin, Steven

Subjects
Web site/Web page development, Company Web site/Web page, Electronic commerce, Company business management, Company marketing practices, Delta Air Lines Inc. -- Marketing, Web sites -- Traffic, Web sites -- Management, Electronic commerce -- Management, Airlines -- Marketing
Abstract

Just hours after Delta Air Lines Inc. advertised new discounted fares and financial incentives to book tickets online instead of by phone, the airline's Web site last week crumpled under […]

Published
2005

22. Not Quite Love, But VCs are Still Infatuated With I.T

Author

Marlin, Steven and Chabrow, Eric

Subjects
Computer services industry, Company investment, Market trend/market analysis, Company financing, Venture capital companies -- Investments, Computer services industry -- Finance, Computer services industry -- Forecasts and trends
Published
2004

24. Key, Chase Begin Check-Imaging Program; They're using Image Exchange Network, an image-exchange system that lets banks of all sizes clear and settle check images digitally

Author

Marlin, Steven

Subjects
Banking industry, JPMorgan Chase & Co. -- Alliances and partnerships, JPMorgan Chase & Co. -- Product introduction, Key Bank -- Alliances and partnerships, Key Bank -- Product introduction, Small Value Payments Co. -- Services, Image transmission -- Product introduction, Banking industry -- Alliances and partnerships, Banking industry -- Product introduction
Published
2004

28. Fidelity Scoops Up Sanchez Computer Associates And Its Linux-Based Deposit And Loan System; Fidelity National Financial said it plans to acquire Sanchez Computer Associates Inc., and its core product, Profile, a real-time bank deposit and loan processing system that was recently migrated to Linux

Author

Marlin, Steven

Subjects
Company acquisition/merger, Insurance industry, Sanchez Computer Associates Inc. -- Mergers, acquisitions and divestments, Fidelity National Financial Inc. -- Mergers, acquisitions and divestments, Insurance industry, Computer software industry
Published
2004

29. Big Bad World; Actually, when it comes to computer security, it's a small--and threatening--world. A global reach calls for global security measures

Author

Marlin, Steven

Subjects
Smart card, Radio frequency identification, Network security software, 32-bit operating system, 64-bit operating system, Operating system, Online service outage, Virus, Smart cards -- Usage, Integrated circuit cards -- Usage, Radio frequency identification (RFID) -- Usage, Information networks -- Safety and security measures, Computer networks -- Safety and security measures, Security software, Operating systems -- Safety and security measures, Computer viruses -- Statistics
Abstract

No computer connected to a network is completely safe. Any computer that communicates with another, even occasionally, can fall victim to the threats that race around our interconnected world. Hackers […]

Published
2003

32. Impact Models Show Savings

Author

Marlin, Steven

Subjects
Technology application, NCR Corp. -- Technology application, Office equipment and supplies industry
Published
2003

33. Brokerages Must Keep IMs

Author

Marlin, Steven

Subjects
Instant messaging technology, United States. Securities and Exchange Commission, National Association of Securities Dealers Inc.
Published
2003

35. Broadband Blossoms Overseas

Author

Marlin, Steven

Subjects
Europe -- Technology application, Broadband Internet, Technology application, Market trend/market analysis, Broadband transmission -- Statistics, Broadband transmission -- Forecasts and trends
Published
2003

36. Get A Handle On Risk

Author

Marlin, Steven

Subjects
Banking industry, JPMorgan Chase & Co. -- Product information, Banking industry -- Product information
Published
2003

37. Networking Gains

Author

MARLIN, STEVEN

Subjects
Company services, LabMorgan -- Services, Venture capital companies -- Services
Abstract

LabMorgan is the "e-transformation" unit of J.P. Morgan Chase--its designated catalyst and change agent. Part venture capital firm and part consultant, LabMorgan provides funding and advice for some 60 "portfolio […]

Published
2001

38. market TRANSFORMATION

Author

MARLIN, STEVEN

Subjects
Securities industry, Company services, Atriax -- Services, FXall -- Services, Securities industry -- Services
Abstract

New partnerships and better technology will lead to half of all FX trades being done online by 2004 After a gestation period that seems to have taken forever, online foreign […]

Published
2001

39. MasterCard Buys Control of Mondex

Author

Marlin, Steven

Subjects
Company acquisition/merger, Online payment services, Smart card, MasterCard International Inc. -- Mergers, acquisitions and divestments, Mondex -- Mergers, acquisitions and divestments, Credit and debit card industry -- Mergers, acquisitions and divestments, Electronic funds transfer systems -- Mergers, acquisitions and divestments, Online services -- Mergers, acquisitions and divestments, Banking industry -- Mergers, acquisitions and divestments, Computer services industry -- Mergers, acquisitions and divestments, Smart cards -- Mergers, acquisitions and divestments
Abstract

MasterCard International's decision to take full ownership and control of Mondex, the London-based developer of smart card payment technology, is aimed at making smart cards a part of MasterCard's overall […]

Published
2001

40. Banks Using Web To Streamline Derivatives Trades

Author

Marlin, Steven

Subjects
Banking industry, Banking/finance/investment software, Cooperative agreement for service development, Bank One Corp. -- Services, Arcordia -- Services, Online services -- Services, Banking industry -- Services, Derivatives (Financial instruments) -- Services, Computer services industry -- Services, Financial services industry -- Services
Abstract

The Internet is making derivatives trading, a bastion of the financial elite, accessible to a broader range of institutions and individuals. Banks are hopping on board with new solutions aimed […]

Published
2001

41. NYCE-First Data Deal Fulfills A Desire To Expand

Author

Marlin, Steven

Subjects
Company acquisition/merger, First Data Corp. -- Mergers, acquisitions and divestments, New York Cotton Exchange -- Mergers, acquisitions and divestments, Credit card processing services -- Mergers, acquisitions and divestments
Abstract

The marriage of First Data Corp. and NYCE is about lebensraum, as each party seeks a way to break out of its respective compartment--credit card and merchant processing in the […]

Published
2001

42. Chip Cards Power Navy Payment System

Author

Marlin, Steven

Subjects
Government contract award, Smart card, Government systems management, Online payment services, J.P. Morgan Chase and Co. -- Services, United States. Navy -- Contracts, Financial services industry -- Contracts, Smart cards -- Product introduction
Abstract

The U.S. Navy's installation of a new payment system that does away with the need to store cash aboard ships is a breakthrough in the military's battle to control spending. […]

Published
2001

43. Ability To Identify Profitable Customers Key to CRM Success

Author

Marlin, Steven

Subjects
Management issue, Customer relationship management, Industry trend, Customer relationship management -- Management
Abstract

The vast number of customer relationship management (CRM) projects are being undertaken with little understanding of what they are trying to accomplish. As a result, observers say, billions of dollars […]

Published
2001

44. Technology Makes Convergence a Reality

Author

Schmerken, Ivy, Marlin, Steven, and Schneider, Ivan

Subjects
Company systems management, User need, Fidelity Investments -- Information management, OnStar Corp. -- Information management, Financial services industry -- Technology application
Abstract

Faster than you can say Gramm-Leach-Bliley, the fault lines separating banking, brokerage and insurance are being ruptured by tectonic shifts in technology. So profound are these shifts that technology has […]

Published
2001

45. Information Technology Spurs Consolidation In Financial Services While Boosting Capacity, Says G-10 Report

Author

Marlin, Steven

Subjects
Financial services industry, Banking industry, MIS, Industry trend, Management information systems -- Planning, Financial services industry -- Management, Banking industry -- Management
Abstract

Information technology is both spurring and facilitating consolidation in the financial services sector, according to a report by the G-10 central banks. The G-10's Report on Consolidation in the Financial […]

Published
2001

46. Regionals Better Than Top Banks At Handling E-Mail Communications, Survey Finds

Author

Marlin, Steven

Subjects
Industry trend, Banking industry, User survey/user study, Customer service, Online banking, E-mail, Amacis -- Surveys, Banking industry -- Surveys, Customer service -- Services, Online services -- Services, Electronic mail systems -- Usage
Abstract

Regional banks are better at communicating with prospective customers online than the nation's ten largest banks, a survey has found. Conducted on behalf of Amacis, a U.K.-based customer interaction software […]

Published
2001

47. Star and Concord Catch EFT Merger Wave

Author

Marlin, Steven

Subjects
Company acquisition/merger, Company service introduction, Online banking, Concord EFS Inc. -- Mergers, acquisitions and divestments, Computer services industry -- Services, Online services -- Services, Automated teller machines -- Services
Abstract

The merger of Star Systems and Concord EFS, completed last month, creates an electronic payments superstore combining payment and network services under one roof. The merger, the largest in EFT […]

Published
2001

49. UPS Acquires Bank: The Niche Get 'Nicher'

Author

Marlin, Steven

Subjects
Company acquisition/merger, First International Bank -- Mergers, acquisitions and divestments, United Parcel Service Inc. -- Mergers, acquisitions and divestments, Banking industry -- Mergers, acquisitions and divestments, Trucking -- Mergers, acquisitions and divestments
Abstract

Capping a two-year push into e-commerce, United Parcel Service--through its financial services subsidiary, UPS Capital--has acquired First International Bank, which specializes in government-backed industrial loans. The deal, valued at $78 […]

Published
2001

50. Report: Person-to-Person Payments To Escalate Sharply

Author

Marlin, Steven

Subjects
Online payment services, Industry trend, Electronic funds transfer systems -- Usage, Online services -- Usage
Abstract

Widespread adoption of digital payment methods for person-to-person (P2P) transactions, although still some years away, will take place faster than did the adoption of credit cards and ATMs, according to […]

Published
2001

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