1. Marketing when customer equity matters
- Author
-
Hanssens, Dominique M., Thorpe, Daniel, and Finkbeiner, Carl
- Subjects
Wachovia Corp. (Winston-Salem, North Carolina) -- Customer relations ,Customer relationship management -- Methods ,Customer relationship management -- Economic aspects ,Banking industry -- Customer relations ,Marketing management -- Economic aspects ,Marketing management -- Methods ,Customer relationship management ,Banking industry ,Business ,Business, general - Abstract
The article examines the role of customer equity in successful, efficient marketing management. A model for marketing spending is generated, and the bank Wachovia Corp. is used as an illustration.
- Published
- 2008