1. Dijital Dönüşüm Uygulamalarının Kurumların Marka Değerine Etkisi: “Pınar Online” Örneği.
- Author
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PAKER TÜKEL, İrem and İPEKOĞLU, Ece
- Subjects
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DIGITAL transformation , *CONSUMER behavior , *CHOICE (Psychology) , *BRAND equity , *PLACE marketing , *CONSUMER preferences - Abstract
In today’s world which is named as Society 5.0, when human-oriented digital transformation is reflected in every aspect of society, people carry out all their activities online. Today's consumers prefer platforms that are faster, easier, have more right to choose and compare, where they can see the opinions of others about the product, and shop whenever and wherever they want. While the digital transformation experienced in the social dimension creates this new consumer behavior, businesses also have to give importance to digital transformation practices in order to maintain their place in the market and to make the brand value sustainable by responding to the demands and requests of the consumers. In this study, it is aimed to discuss how Pınar Online, which implements digital transformation applications as a leading brand in its sector, imposes itself on traditional Pınar customers and its contribution to brand value. For this purpose, a literature review has been done about digital transformation, its impacts on consumer behavior and brand value. For the research of the study, Pınar Online application analyzed as a case study. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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