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AbstractThis paper investigates the impact of the usage of generative AI (GenAI) and services with integrated GenAI on employee performance, alongside with the role of trusting in these tools and services. Employing a mixed methodology, the research first analyzes data from 251 professionals in Spain using a structural equation modeling (SEM) approach, followed by a qualitative survey of 69 top academics in management sciences. Findings indicate that the adoption and effective use of GenAI services does not directly improve workplace performance. Instead, an optimal level of trust in these services plays a critical mediating role, enhancing work engagement and thereby performance. The study draws on the reviewed job demand-resources theory (JD-R) to construct a new theoretical framework of applied in GenAI services, offering insights into how user experience and trust influence engagement and productivity. For managers, these results highlight the importance of building an optimal level of trust in GenAI among employees and users of services with integrated GenAI to boost work engagement and performance. [ABSTRACT FROM AUTHOR]

This study investigates how academic staff achieves career satisfaction (CS) and life satisfaction (LS) under direct and different configurations of servant leadership (SL) dimensions. Using a survey of academics in Spain, China, and Pakistan, this study uses Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the direct relationship, and fuzzy-set Qualitative Comparative Analysis (fsQCA) to find configurations of SL dimensions that lead to career and LS. Direct relationships revealed that in each country, almost all dimensions failed to create any individual impact on CS and LS. The fsQCA results revealed an asymmetric relationship between the different SL dimensions and outcomes. Prior SL, CS, and LS research has primarily relied on symmetrical correlational methods. This is one of the first studies to use fsQCA in SL, CS, and LS in higher education literature. Furthermore, there is significantly limited research on SL in a cross-country setting. [ABSTRACT FROM AUTHOR]

Objective – This study aims to investigate how the quality of products and the ability to live-stream impact the competitive advantage of businesses operated by women entrepreneurs in the era of live-streaming. Methodology – The methodology employed in this study was a quantitative approach utilizing an explanatory survey method. The data was collected using online surveys issued to 200 women entrepreneurs who have been in business for over two years and are located across Indonesia. Findings – The data analysis utilized the Structural Equation Modeling (SEM) methodology via the Mplus program. The study's findings suggest that product quality has little impact on competitiveness. In addition, the ability to livestream does not lessen the impact of product quality on competitiveness. Novelty – The study reveals a compelling discovery: the capacity to live-stream significantly impacts competitiveness. This suggests that live-streaming is better suited as a predictor variable. Live-streaming capability is a crucial factor that entrepreneurs should not overlook, as it has the potential to enhance competitiveness quickly. [ABSTRACT FROM AUTHOR]

Universities must ensure that academic staff are qualified and competent for performing their job. Teaching and research are two key activities in which lecturers should excel. While some authors suggest teaching and research complement each other and positively influence student satisfaction, some others point to a rivalry effect between the two. This study aims at shedding new light on this debate. We first examine the relationship between teaching experience and student satisfaction. In a second stage we explore the mediating effect of research intensity in this relationship. Lastly, we examine potential differences due to contract status. Data gathered in 2014 come from 229 different subjects offered at the Universitat Internacional de Catalunya (Spain). Our results support the thesis that teaching experience is a determinant of student satisfaction. We also found evidence that current incentive systems at universities are research-biased, negatively impacting on students' perceptions of the teaching received (student satisfaction).

In this paper, a Quality Model for Collaborative Social Enterprises (SCC) proposed in the article „On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effect“ (2021) was validated through the Gioia methodology. Semi-structured interviews were carried out based on a questionnaire applied to an intentional sample. As a result, the Quality Model was improved, and new aspects were recognized such as: the importance of sustainability in SCC even if the companies are non-profit, the importance of the communication of social mission, an adequate definition of the decision-making process, the consideration of aspects related to ethics in data management, the definition of platform requirements and customer experience, and, finally, the need to have a social impact assessment as part of the main indicators. In addition to a general review in terms of drafting and organisation of the model, maintaining its dimensions and graphic representation remained unchanged. [ABSTRACT FROM AUTHOR]

The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three constructs that we considered to be the antecedents of learner satisfaction: learner motivation, learner attitude and service quality. To collect the data, a questionnaire was developed and delivered to 334 English learners in Spain in 2014. We concluded from these results that learner satisfaction is directly influenced by service quality; whereas learner motivation and learner attitude have no significant impact on learner satisfaction. Moreover, learner satisfaction has a strong impact on learner loyalty. The results also indicated that intrinsic motivation has a direct positive correlation with learner attitude and service quality, whilst extrinsic motivation has an insignificant relationship with learner attitude and a negative relationship with service quality. Amongst the four dimensions used to measure service quality two factors--namely teachers and tangibles (materials, equipment and facilities)--are the most important.

Sharing economy accommodation services offered by companies such as Airbnb have become a very popular alternative to traditional hotels. However, existing research about service quality (SQ) in shared accommodation focuses only on the guest's perspective. Given that hosts are an essential part of these services, this paper aims to identify the determinants of SQ for both guests and hosts. Based on an international survey (N = 501) the proposed dimensions are validated through an exploratory factor analysis and a confirmatory factor analysis. Then, structural equation modeling is applied to assess the impact of the SQ dimensions on overall guest and host satisfaction. [ABSTRACT FROM AUTHOR]

Sustainable development goals (SDGs) are both a guide for growing more sustainably and a useful tool for engaging in corporate social responsibility (CSR) that can boost sustainable economic models. Hence, in this paper, we shed light on how companies' application of SDG practices affects perceived quality (PQ) and consumer loyalty based on the resource-advantage theory of competition (RAT). Exploratory analysis was used to create a scale of SDG practices, which was confirmed through confirmatory analysis. Structural equation modeling was used to analyze the mediation between the constructs. Our findings indicate that PQ mediates the relationship between SDG practices and loyalty, confirming a previous result on CSR. Hence, PQ retains paramount importance; only through PQ can SDG practices affect loyalty. We also propose the theoretical foundations for conceptualizing SDG practices among ride-hailing companies and empirically demonstrate the mediation effect of PQ. [ABSTRACT FROM AUTHOR]