1. Recent Research Progress on Corporate Social Responsibility of Hotels
- Author
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Alok Bihari Singh, Chandni Khandelwal, Prabir Sarkar, Govind Sharan Dangayach, and Makkhan Lal Meena
- Subjects
corporate social responsibility ,CSR practices ,CSR reporting ,CSR impacts ,corporate financial performance ,hotels ,Engineering machinery, tools, and implements ,TA213-215 - Abstract
The term “corporate social responsibility” (CSR) refers to a set of voluntary guidelines put in place by businesses to demonstrate their willingness to take responsibility for their actions and contribute to the betterment of their surrounding communities with environmental and social factors. This management action is based on the idea that businesses can and should care about the world around them by incorporating social and environmental issues into their daily activities and relationships with their stakeholders, as CSR helps companies balance economic, environmental, and social goals while meeting shareholder and stakeholder expectations. This research study synthesizes the literature in the duration of 2003–2023 on corporate social responsibility (CSR) in the hotel business. Articles that covered hotels with a 3BL (triple bottom line) approach were included in the current study. A total of 57 articles have been selected on the basis of “CSR-Practices”, “CSR-Reporting”, and “CSR-Impacts” with both the hotels’ and customers’ perspectives as inclusion criteria for article selection. The internal and external CSR impacts on hotel businesses were highlighted, and customer reactions to CSR were also studied. There are some significant gaps found in the understanding of the linkage between corporate financial performance (CFP) and corporate social responsibility in the hotel sector. The local community, which is an essential CSR stakeholder, was found to be under-researched in the existing literature. Research gaps such as the linkage between CFP and CSR, the role of local communities as CSR stakeholders, and corresponding future research dimensions were also suggested.
- Published
- 2023
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