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Since the onset of Covid 19, there has been a shift towards moving essential services online. This has the potential to further exclude sub-sections of the population from accessing essential services. This is particularly the case for older people who lack basic digital skills or who are not confident using digital technology, amplifying the risk of exclusion, and increasing the risk of social exclusion, loneliness and social isolation among digitally excluded older people. Research suggests that barriers to engagement with digital technologies include cost, lack of support, and technology being perceived as complicated or not for ‘people like me (French, Quinn & Yates, 2019). As such, there is an urgent need to develop digital solutions with older people, co-designing technology that meets their needs. The presentation will draw on data and experiences of older people involved in a seed corn project funded by the Research Wales Innovation Fund (April 2023- July 2023). The project aimed to co-design an affordable digital solution with digitally excluded older people to support the development of digital skills and confidence. The presentation will focus on the skills deficit identified by older adults with limited digital skills and explore how this knowledge is being incorporated into a co-designed prototype launcher app. The presentation will highlight the benefits and challenges of co-producing solutions for an ageing population.

The ‘Adjust Tech, Accessible Technology’ (ATAT) project (2020) aims to understand via citizen science what basic adjustments are required by older adults; to access and use affordable technologies and software - such as mobile apps. Facilitating this multi-and-inter-disciplinary team of researchers from the fields of gerontology, gerontechnology, and human computer interaction (HCI), the research team are employing citizen science across three stages: 1. Co-creation, 2. Co-design and 3. Co-evaluation. Implementing this approach by adults aged 50+ years who are geographically displaced from their family, friends, community groups and networks, we will garner greater understanding of the use, benefits, perceptions, and levels of engagement experienced from both a positive and negative perspective by older adults. Several virtual workshops were conducted with end-users recruited via Digital Voice for Communities (based in the Northeast of England) and Digital Communities Wales. Future workshops will involve demonstrations of existing software available, and prospective prototypes will be shown by paper-based or digital formats. This chapter will contribute to the call because of the methods and approaches ATAT is implementing, through the lens of older adults who have been directly affected by the COVID-19 pandemic. This chapter will provide an insight and a basis for future research teams choosing to engage stakeholders actively and directly into their research.