1. "A different sense of what we do here, who we are and what we deliver": Provider perspectives on the effects of a change in governance of healthcare services in correctional facilities in British Columbia.
- Author
-
McLeod, Katherine E, Buxton, Jane A, and Martin, Ruth Elwood
- Subjects
HEALTH services accessibility ,MEDICAL care use ,SUPERVISION of employees ,MENTAL orientation ,PROFESSIONAL autonomy ,CORRECTIONAL institutions ,MEDICAL quality control ,EXECUTIVES ,OCCUPATIONAL achievement ,PERSONNEL management ,MEDICAL care ,PSYCHOLOGY of correctional personnel ,LEADERSHIP ,WORK-life balance ,INTERVIEWING ,HEALTH policy ,CULTURE ,WORK environment ,CONTINUUM of care ,DISCHARGE planning ,JOB satisfaction ,WORKING hours ,MOTIVATION (Psychology) ,PATIENT-centered care ,PUBLIC health administration ,THEMATIC analysis ,ORGANIZATIONAL change ,PROFESSIONAL employee training ,SOCIAL support ,QUALITY assurance ,INTERPERSONAL relations ,MEDICAL care of prisoners ,EQUIPMENT & supplies - Abstract
In 2017, British Columbia (BC) transferred responsibility for healthcare services in provincial correctional facilities from the Ministry of Public Safety and Solicitor General to the Ministry of Health. This study explored how healthcare leadership perceived the impact of the transfer on services, work-life, and job satisfaction. We conducted one-on-one interviews (n = 8) with healthcare managers and medical and administrative leadership within Correctional Health Services. Using the Two-Factor theory of job satisfaction as a framework, we applied Interpretive Description methodology to analyse interview data. Participants identified changes to four areas of the working environment: (1) staffing, equipment, and resources (2) systems of supervision and support (3) standards, policies, and quality improvement and (4) culture and orientation. These changes predominantly affected motivational factors of job satisfaction and were described as enriching the roles of managers and staff. Participants described improved autonomy and recognition of providers, increased quality of services delivered, and a shift toward patient-centred care. The perspectives of healthcare leaders provide new insight into the potential impact of transferring healthcare services in custody to a public healthcare system. Discussion of changes and their affects also provide practical learning for jurisdictions seeking to improve healthcare under a variety of governance and service-delivery models. [ABSTRACT FROM AUTHOR]
- Published
- 2024
- Full Text
- View/download PDF