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LGBTIQ people experiencing family, domestic and sexual violence (FDSV) should be able to choose from and readily access a range of services that provide expert support in ways that respect and affirm their lives, bodies, identities and relationships. However, there remain significant gaps in access to safe, inclusive and affirming care for many in these communities across Australia. Opening Doors: Ensuring LGBTIQ-inclusive family, domestic and sexual violence services (Opening Doors) investigates current challenges faced by LGBTIQ people in Australia when seeking help after experiencing FDSV, as well as promising moves towards safe and affirming service provision in different sectors and organisations. The study was conducted by the Australian Research Centre in Sex, Health and Society, La Trobe University and funded by the Australian Government Department of Social Services. It included exploring the experiences and insights from LGBTQ victim-survivors as well as practitioners providing LGBTIQ community-controlled services, LGBTIQ-inclusive FDSV services, and FDSV services working towards more LGBTIQ-inclusive practice. Drawing on the centre's research expertise and policy and practice leadership from Rainbow Health Australia, this study has produced three resources. The Opening Doors research report details findings from a multi-phase, mixed method study which ran from 2020 to 2022, and that considers how to improve FDSV service accessibility and safety for LGBTIQ people in Australia. Opening Doors: Case studies of promising practice provides a detailed exploration of the ways that LGBTIQ community-led services and other FDSV services have approached improving the safety, inclusivity and accessibility of services for LGBTIQ people and communities. These case studies are intended as a resource for organisations and practitioners to help inform their own endeavours towards improving LGBTIQ-inclusive practice. Opening Doors: Guide for practitioners distils the findings of the research report and case studies to identify key implications for policy, sector-wide improvements, organisational change, LGBTIQ community engagement, workforce training and clinical governance. © Rainbow Health Australia, ARCSHS, La Trobe University 2022

LGBTIQ people experiencing family, domestic and sexual violence (FDSV) should be able to choose from and readily access a range of services that provide expert support in ways that respect and affirm their lives, bodies, identities and relationships. However, there remain significant gaps in access to safe, inclusive and affirming care for many in these communities across Australia. Opening Doors: Ensuring LGBTIQ-inclusive family, domestic and sexual violence services (Opening Doors) investigates current challenges faced by LGBTIQ people in Australia when seeking help after experiencing FDSV, as well as promising moves towards safe and affirming service provision in different sectors and organisations. LGBTIQ people experiencing family, domestic and sexual violence (FDSV) should be able to choose from and readily access a range of services that provide expert support in ways that respect and affirm their lives, bodies, identities and relationships. However, there remain significant gaps in access to safe, inclusive and affirming care for many in these communities across Australia. Opening Doors: Ensuring LGBTIQ-inclusive family, domestic and sexual violence services (Opening Doors) investigates current challenges faced by LGBTIQ people in Australia when seeking help after experiencing FDSV, as well as promising moves towards safe and affirming service provision in different sectors and organisations. The study was conducted by the Australian Research Centre in Sex, Health and Society, La Trobe University and funded by the Australian Government Department of Social Services. It included exploring the experiences and insights from LGBTQ victim-survivors as well as practitioners providing LGBTIQ community-controlled services, LGBTIQ-inclusive FDSV services, and FDSV services working towards more LGBTIQ-inclusive practice. Drawing on the centre's research expertise and policy and practice leadership from Rainbow Health Australia, this study has produced three resources. The Opening Doors research report details findings from a multi-phase, mixed method study which ran from 2020 to 2022, and that considers how to improve FDSV service accessibility and safety for LGBTIQ people in Australia. Opening Doors: Case studies of promising practice provides a detailed exploration of the ways that LGBTIQ community-led services and other FDSV services have approached improving the safety, inclusivity and accessibility of services for LGBTIQ people and communities. These case studies are intended as a resource for organisations and practitioners to help inform their own endeavours towards improving LGBTIQ-inclusive practice. Opening Doors: Guide for practitioners distils the findings of the research report and case studies to identify key implications for policy, sector-wide improvements, organisational change, LGBTIQ community engagement, workforce training and clinical governance. © ARCSHS, La Trobe University 2022

LGBTIQ+ family violence services in Victoria, Australia, underwent a significant transformation due to the impacts of COVID-19. Responsive pandemic practice explores how two LGBTIQ+ community-controlled organisations responded to the suspension of most in-person family violence services in 2020. Thorne Harbour Health and Switchboard Victoria, through its Rainbow Door helpline, were responsive to the needs of clients during the pandemic, rapidly introducing remote service delivery practice and telehealth options. This report demonstrates that as demand for services grew during lockdowns, the two organisations innovated to prevent further family violence service interruptions. This provided crucial support to victim survivors, such as those living with a perpetrator, and improved access for many clients in regional or rural Victoria. Lessons learnt from this rapid service innovation during COVID-19 might help inform future responses to LGBTIQ+ family violence during public health emergencies and the use of technology as part of hybrid service models. Published alongside this report is the accompanying Practice guide: Lessons from pandemic-driven LGBTIQ+ family violence service innovations. This practice guide presents the lessons from service innovation during COVID-19 and how these can be used for the benefit of LGBTIQ+ and family violence services in future.

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