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Organizations are increasingly acknowledging the vital impact of talent management on boosting their performance. Effective talent management within the central bank is crucial, as it plays an indispensable role in maintaining economic stability and advancing the nation’s financial well-being. The study aims to examine the role of talent management, transformational leadership, organizational climate, employee engagement, employee performance, and organizational commitment in increasing the central bank’s performance. The study uses a quantitative approach by collecting data from 600 sample employees of Bank Indonesia in 30 divisions of departments at the head office, 45 domestic representative offices, and 5 foreign representative offices. The data was analyzed using Structural Equation Modelling-LISREL. The finding shows that transformational leadership has a positive impact on talent management. Talent management has a positive impact on organizational climate, employee engagement, and organizational commitment. Organizational climate has a positive impact on employee engagement. Employee engagement has a positive impact on organizational commitment. Organizational climate, employee engagement, and organizational commitment have a positive impact on employee performance, while talent management does not have a positive impact on employee performance. Employee performance, organizational commitment, and talent management have a positive impact on organizational performance. The study offers valuable insights into talent management practices within central banks. It serves as a guide for central bank management and human capital professionals in formulating policies to enhance performance amidst disruptive times. Additionally, educators can leverage these findings to develop curricula that align more closely with industry demands and produce competent graduates ready to excel on the global stage.

Starting in 2019 and 2020, the government began to make it mandatory to implement halal and NKV certification. The guarantee of food safety for beef products is not only halal certificates but also a Veterinary Control Number (NKV). Responds from non-Muslim consumers on the purchase intention of meat products with halal and NKV certificates are supporting factors in convincing sellers or producers to carry out the certification process. Therefore, this study aims to identify and analyze the influence of several factors, such as awareness, the role of certification, health reasons, and the parts of the halal marketing mix (product, price, promotion, and place). This research was conducted on 124 non-Muslim respondents selected by purposive sampling. Data were collected online and analyzed using PLS (Partial Least Square). The results show that awareness, the role of certification, health reasons, and the halal marketing mix (product, price, promotion, and place) affect the purchase intention of non-Muslims towards beef. There needs to be a role from various parties regarding information about halal and hygienic products. For example, sellers can inform consumers that the products they sell have been confirmed halal and the cleanliness of their products if an outbreak infects livestock at a certain time. Each group of respondents has differences in terms of factors influencing purchasing interest due to beliefs and habits. Keywords: beef, halal certification, food safety, purchase intention

The Covid-19 pandemic has brought many changes to the business world and the Indonesian economy. Corporate resilience is essential for business continuity and recovery amid such a crisis. This study aims to analyze the effect of a high-performance work system (HPWS) on employee resilience and service performance at Bank XYZ Makassar Regional Office and determine the right strategy to improve employee resilience and service performance. An online survey was conducted among 336 frontline employees of Bank XYZ Makassar Regional Office, and the data were processed using the SEM-PLS method to determine the effect between variables. The results showed that the HPWS variable had a positive and significant effect on Employee Resilience. Employee Resilience has a positive and significant effect on Employee Service Performance. HPWS directly or indirectly has a positive and significant effect on the variables of Employee Resilience and Employee Service Performance. To improve Employee resilience and Service Performance, the company's employees must re-planning the HR planning system and re-designing the workflow of frontline employees. Keywords: bank, employee resilience, employee service performance, frontliner, high-performance work system (HPWS)

This study aims to analyze retention conditions based on the turnover rate of permanent employee in the last 10 years, identify potential mining technical specialization professions, and determine operational division that primarily needed in implementing the mining specialization function as well as alternative strategy for implementing the mining specialization function. This study uses quantitative methodological analysis approach based on turnover rate calculation, labor gap identification, and Analytical Hierarchy Process (AHP) processed in Super Decision v. 2.10 software application. The determination of mining specialization profession is done by qualitative methodological analysis approach. As a result, PTFI's permanent employee turnover rate tends to increase in 2020 reaching 2,4%, and the mining specialization profession can be applied to as many as 24 job codes based on the Indonesian Standard Position Classification. Geoengineering division has a primary need in implementing the mining specialization function with the dominance of permanent workers who leave reaching 67,9% and have an educational background of S1 for geology, hydrology and geotech engineer professions. The final result of this study shows in the opinion of three selected experts that the main priority of the strategy for implementing the mining specialization function in the DCP at PTFI is determining qualifications, followed by strategies in the form of career planning, training, education, and candidate selection, with also providing remuneration for mining specialization workers. Keywords: AHP, dual career path, mining specialization function, strategy, turnover

The purpose of this study is to analyze the relationship between mental workload and Post-Traumatic Stress Disorder (PTSD) symptoms to the performance of PTFI rescue officers. The analysis includes descriptive analysis, bivariate analysis using Chi Square test, and Structural Equation Model (SEM) analysis using Partial Least Squares (PLS) program. The calculation of the data shows that PTFI rescue officers have a high overall mental workload perception, the prevalence of PTSD symptoms is 10.48%, and the overall average performance is appraised as meet expectations. The results of the SEM-PLS analysis shows that mental workload has a significant effect on performance (p-values 0.045 sig.5%) and PTSD symptoms have no effect on performance (p-values 0.885 sig.5%) but has a significant effect on mental workload (p-values 0.026 sig.5%). The Chi Square test shows a significant correlation between the predictor of assignment location with PTSD symptoms (p-values 0.019 sig.5%) and performance (p-values 0.032 sig.5%). The managerial implications then proposed to obtain healthy mental and optimal productivity of PTFI rescue officers, including handling PTSD symptoms, facilitating coping strategies, analyzing the influence of competence to mental workload, implement structured program to deal with traumatic events exposure, measuring the stress level, and measuring behavioral elements that support employees' perceptions as citizen of the organization. Keywords: mental workload, performance, PTSD symptoms, rescue officer

The purpose of this study are to analyze the performance of Universitas Negeri Gorontalo (UNG) in the financial and academic aspects; to analyze the gaps in financial performance and academic performance; and to know the differences in financial performance and academic performance before and after transformation into a State Universities Public Service Agency (PTN BLU). The analysis method used are descriptive analysis, gap analysis by calculating the average expected service level, and average calculation for perceived service actual performance, and t-test. The result of the research shows that the implementation of governance especially in the case of service is increasing and efficient. Besides that, after the transformation into BLU,UNG shows various progress, especially the improvement of financial performance as measured from income level from Non-Tax Revenue (PNBP), and from Revenue Budget and State Expenditure (APBN), while the academic performance, measured from 12 indicators covering tri darma of higher education, has increased significantly compared to when UNG is still part of the Work Unit (SATKER). While the results of gap analysis show that the academic and financial performance perceived by lecturers and UNG employees is higher than the quality of expectedservice. The financial performance of UNG before and after BLU has significant differences, as well as the academic performance.

PT XYZ is a company engaged in the retail business of Pertamina's products. PT XYZ needs to have the right alternative strategy to respond the slowdown in fuel sales growth and the growth of foreign gas stations in DKI Jakarta & Banten fuel retail industry. This research aims to analyze internal and external factors that affect the business of PT XYZ and develop appropriate business strategies for PT XYZ. Some of the analytical tools used in this research are VRIO analysis, Porter's Five Forces, PESTEL, Internal-External matrix, and SWOT analysis. The method of collecting data is carried out through observation, interviews, questionnaires, and literature studies. Interviewees in this study consisted of internal parties that government policies in PT XYZ and external parties, namely the BPH Migas committee. Based on the results of the identification of the internal and external environment, there are several internal factors consisting of 7 strengths and 5 weaknesses of the company, as well as strategic external factors consisting of 4 opportunities and 4 threats that affect the business of PT XYZ. PT XYZ is in quadrant V in the IE matrix, so that there are 9 alternative strategies that can be applied to PT XYZ's business, consisting of 6 product development strategies and 3 market penetration strategies. Keywords: alternative strategy, PESTEL, Porter’s Five Forces, SWOT, VRIO

Transformation needs to be carried out by various scales of business including Micro, Small and Medium Enterprises (MSMEs). Cultive Apparel is one of the clothing MSMEs that has experienced a decline in business performance since digital development. This study aims to analyze the causes of the gap between actual and expected conditions, identify and map business environmental factors, and formulate digital business strategies. Data analysis use spider web, IFE and EFE analysis (PESTEL and 5 Forces Porter), IE matrix, and QSPM Matrix. The results show a gap in the lack of product promotion activities in the digital. The main strength lies in the product brands that are known by consumers. The biggest weakness is the limited human resources. The greatest opportunities for a price match with suppliers and consumer loyalty. The biggest threat to suppliers who carry out direct retail sales to consumers and price wars. IE matrix shows the company is in quadrant II. Strategies that can be carried out in this quadrant are intensive and integrative strategies. QSPM matrix showed that the company should develop the market. Managerial implications are carried out by improving digital infrastructure, improving operational capabilities, developing market segments, and increasing the intensity of digital marketing. Keywords: business digitalization, fashion, industry 4.0, market development

The purpose of this research is to analyze the factors that affect the improvement of employee work productivity and formulate managerial implication. Primary data were obtained through the questionnaire of 75 respondents obtained by stratified random sampling. The data are analyzed using descriptive analysis and Structural Equation Model (SEM) with Partial Least Squares (PLS)3 program. Research has found the factors that impact significantly on worker productivity are salary, work environment and work experience. The managerial implications based on this study are optimize employee salaries structures, repairing communication system at the field, conducting individual work rotation between section, inculuding the development of organizations and promotional systems for employees can increase the productivity of worker Development in the DMLZ (Deep Mill Level Zone) mines PT Freeport Indonesia. Keywords: employee work productivity, sem-pls 3, work productivity improvements, underground mine

Poor productivity of labor construction causes project cost to increase and project completion schedule behind target. Underground mining company such as PT Freeport Indonesia (PTFI) struggle to overcome problem with productivity. It is critical for mining underground company to keep up labor productivity due to importance of mining production. Therefore, the purpose of this research are: (1) to identify the factors that influence labor productivity; (2) to formulate alternative strategies to increase the productivity; and (3) to formulate recommendations carried out by PTFI in order to increase the productivity. This research use literature review and expert discussion to identify factors affecting labor productivity in the construction industry. The analytical Hierarchy Process (AHP) method used to find the best strategies to increase labor productivity. The result of this research showed that the factors that has the most influence is labor management, the most influencing actor is construction management, the most important goal is to improve project management implementation and the best strategy to increase labor productivity is to create a Project Management Office (PMO) system. The recommendation that can be given is that PTFI needs to develop guidelines and programs for PMO system development and apply PMO to all PTFI mining activity. Keywords: Analytical Hierarchy Process (AHP), Labor productivity, Project Management Office (PMO), Strategies, Underground mining

Shoes are not only used for daily needs now, but people rather consider that shoes are an important fashion item for their appereance. Despite the growing culture of Indonesian sneakerhead, Darmawan Wash Shoe had recently experiencing decreased sales from 2017 untiI 2019. This research aimed to 1) identifying internal and external factors which are strengths, weaknesses, opportunities and threats that influences the sales of Darmawan Wash Shoe; 2) formulate alternative strategies that can be implemented to increase sales based on the influences of each internal and external factors on Darmawan Wash Shoe; 3) determine the priority from those alternative strategies to be implemented to achieve sales targets in Darmawan Wash Shoe. The methods used in this study are: 1) identification of Darmawan Wash Shoe internal factors using the Internal Factor Evaluation (IFE) method and identification of Darmawan Wash Shoe external factors using the External Factor Evaluation (EFE) method, positioning Darmawan Wash Shoe business using the Internal External (IE) matrix; 2) aIternative strategy formulations using the SWOT matrix method; 4) formulating priority strategies with the Quantitative Stratategy Planning Matrix (QSPM) method. The results of internal and external analysis found that the position of Darmawan Wash Shoe is in quadrant V, the strategy that must be done is market penetration and development product in the QSPM analysis, the main priority strategy is to conduct onIine discount promotions. Keywords: EFE, IFE, QSPM, Startegy Formulation, SWOT

The purpose of this research is to analyze the relationship of personal characteristics on the entrepreneurial behavior and factors affecting the business performance of prawn crackers women entrepreneurs in Jambi Province. This study was conducted using a survey in two regencies in the Jambi Province. The method of analysis used in the study is Structural Equation Modelling (SEM) with Partial Least Square (PLS) approach. The results shows i) training, business experience, education, and family background positively significant affect to the entrepreneurial behavior (including motivation, innovation and risk taking decision); ii) business performance is influenced by personal characteristics, entrepreneurial behavior, internal environment and the external environment. Personal characteristic of women entrepreneur on prawn crackers business in Jambi Province is the most influence factor on woman business performance.

Rejuvenation of oil palm has decreasedcredit growth and savings of PT Bank Riau Kepri Capem Flamboyan which may reduce the income. The paper aims to (1) identify constraints and opportunities of farmers related to the rejuvenation of oil palm plantations, (2) analyze external and internal factors, and (3) manage a development strategy of PT Bank Riau Kepri Capem Flamboyan on the rejuvenation of oil palm plantations. Qualitative analysis was used to identify constraints and opportunities related to replanting oil palm plantations. Furthermore, identification external and internal factors was used to conduct quantitative analysis using IFE and EFE matrix. The result shows that scores of IFE and EFE are 2.652 and 3.100, respectively. A a result the position of PT Bank Riau Kepri Capem Flamboyan in the IE matrix is at the second quadrant namely growth and development strategy. The IE matrix were use to formulate SWOT analysis, and resulted 16 alternative strategies. Strategic design to implement employed strategy architecture approach. the study concluded that the routine strategy of PT Bank Riau Kepri Capem Flamboyan is socialization with KUD, mediation between KUD and the government, appoinment KUD counterparts and improvement services to customers . The strategy was divided into three phases. The first is that the bank compete to get cooperation. The second is that rejuvenation begins, and the third period indicates that the oil palm start harvesting. Keywords: EFE, IFE, replanting, strategy architecture, SWOT

Acreage development, production, productivity, and Indonesian cocoa exports cannot be separated from the influence of various cocoa policies applied by the Indonesian government and the international cocoa institution that is ICCO. The objective of this study was to analyze the factors that influence the behavior of the economy, including productivity, demand, export, and cocoa prices, and impact of domestic policy for the behavior of Indonesian cocoa economy. The analysis method used for the economy behavior was the simultaneous equation model with 2SLS approach (Two Stage Least Square). The analysis showed domestic production is influenced by cocoa price, fertilizer price, labor costs, and technology. Cocoa demand is influenced by the amount of domestic prices of processed cocoa. Cocoa exports is affected by the production, world prices, exchange rates, exports of cocoa from the previous year, and domestic demand for cocoa whereas domestic prices are influenced by world prices, domestic supply, and domestic prices of the previous yearKeywords: cocoa, 2SLS, behavior of the economy, demand, exportABSTRAKPerkembangan luas areal, produksi, produktivitas,dan ekspor kakao Indonesia tidak lepas dari pengaruh berbagai kebijakan kakao yang diterapkan oleh pemerintah Indonesia dan lembaga kakao dunia, yaitu ICCO. Tujuan dari penelitian ini untuk menganalisis faktor-faktor yang memengaruhi perilaku ekonomi, termasuk produktivitas, permintaan, ekspor, harga kakao dan dampak kebijakan domestik untuk perilaku ekonomi kakao Indonesia. Analisis metode perilaku ekonomi yang digunakan adalah model persamaan simultan dengan pendekatan 2SLS (Two Stage Least Square). Hasil analisis menunjukkan produksi dipengaruhi oleh harga domestik kakao, harga pupuk, biaya tenaga kerja, teknologi. Permintaan kakao dipengaruhi oleh jumlah harga domestik olahan kakao. ekspor kakao dipengaruhi oleh produksi, harga dunia, nilai tukar, ekspor kakao dari tahun sebelumnya, permintaan domestik untuk kakao. harga domestik dipengaruhi oleh harga dunia, pasokan dalam negeri, harga domestik dari tahun sebelumnya.Kata kunci: kakao, 2SLS, perilaku ekonomi, permintaan, ekspor

ABSTRACTThe aim of this study were 1) identify the risks faced by PT XYZ, 2) measure and map the risk of PT XYZ, 3) formulating an effective risk mitigation strategy for PT XYZ. The method of risk management with enterprise risk management approach (ERM) was applied. Risk management with ERM can help companies better prepared to cope with uncertainty, increase the added value and competitive advantage. ERM approach to risk mapping is done by referring to the eight components of ERM. The first three components, namely internal environment, objective setting, and event identification, were used to observe PT. XYZ situation and identify the risks that exist. A review of the business processes in PT XYZ shows that there are various strategic, operating, reporting, and compliance risks identified in the stages of the business process. Results showed 1) the risks found in the PT XYZ stages of business process were related to the field of strategic, operating, reporting, and compliance, 2) the amount of risk experienced by PT XYZ were reflected in the risk map formed on the measurement of risk based on probability and impact, 3) strategies need to be developed for effective risk mitigation for PT XYZ were prioritized addressing the highest risk first then to a lower risk.Keywords: ERM, FGD, risk management, upholstery industry, risk mappingABSTRAKTujuan penelitian ini adalah 1) mengidentifikasi risiko yang dihadapi PT XYZ, 2) mengukur dan memetakan risiko PT XYZ, 3) merumuskan strategi mitigasi risiko yang efektif bagi PT XYZ. Metode pengelolaan risiko dengan pendekatan enterprise risk management (ERM). Pengelolaan risiko dengan ERM dapat membantu perusahaan lebih siap dalam mengatasi ketidakpastian, meningkatkan nilai tambah, dan keunggulan bersaing. Pemetaan risiko dengan pendekatan ERM dilakukan dengan berpedoman pada delapan komponen ERM. Tiga komponen pertama yaitu internal environment, objective setting, dan event identification dilakukan untuk memotret keadaan di PT XYZ dan mengidentifikasi risiko-risiko yang ada. Hasil kajian mengenai proses bisnis PT XYZ menunjukkan terdapat berbagai risiko strategic, operating, reporting, dan compliance yang teridentifikasi dalam tahap-tahap proses bisnisnya. Hasil penelitian menunjukkan 1) risiko-risiko yang ditemukan dalam tahapan proses bisnis PT XYZ terkait bidang strategic, operating, reporting, dan compliance, 2) besar tingkat risiko yang dialami PT XYZ tercermin pada peta risiko yang terbentuk atas pengukuran risiko berdasarkan probabilitas dan dampaknya, 3) strategi yang perlu dikembangkan untuk mitigasi risiko yang efektif bagi PT XYZ diprioritaskan menangani risiko paling tinggi dulu baru kemudian ke risiko yang lebih rendah.Kata kunci: ERM, FGD, manajemen risiko, industri penyamakan kulit, peta resiko

Rimbawan Muda Indonesia (RMI) is an independent non-profit organization (NGO) that focuses on natural resources and environmental issues. This NGO aims to develop the conservation of natural resources. In order to achieve the vision and mission, the organization is not compatible with conducting the business model optimally, hence new strategies are needed to fix the business model. The aim of this research: (1) To identify and obtain the map (portrait) of the current RMI business model; (2) To analyse the SWOT of each element in RMI’s business model; (3) To design an alternative strategy as an improvement on the current business model. This research used the combination of the Business Model Canvas (BMC) approach and SWOT matrix analysis. According to the analysis results, it could be concluded that RMI needs to conduct a business model improvement on nine BMC elements that consists of eight formulation alternative strategies including: 1) creative fund-raising strategies to the donor(s) that focus on youth and women issues, 2) one issue focus, 3) live-in community organization, 4) a fund-raising strategy by self-promotion space roadshows and attending donor events, 5) Capacity building through knowledge sharing amongs staff both internal and inter-network, 6) Outside Java Networking development, 7) Improvement on relationship to donors through e-mails intensively and on roadshows, 8) Donor visit due to the stop of collaboration. Mentioned strategy alternatives are elaborated on the form of improvement programs that will be described in each element of business model canvas. Keywords: business models, BMC, NGO, SWOT, RMI

The objective of this study was to design a prototype of a future business model which would be adopted to achieve balance between the aspects of new business opportunities and competitive advantages of CV Suratin Bamboo. The analytical method utilized in the study was the business model canvas approach (BMC) supported by the blue ocean strategy and SWOT. The results revealed that through this business model development, bamboo workshop is expected to provide information regarding bamboo derived products, raise awareness of preserving the indigenous bamboo culture, increase sense of belonging to domestic products, as well as become the primary support of innovation and ideas in constructing Indonesia as a nation. Meanwhile, for businesses actors, besides increasing revenue, conducting bamboo workshops is expected to increase the company growths for the long term. The opportunity to maneuver in the development of bamboo-based business model demonstrates that bamboo business with high quality products has both tangible and intangible potentials to be developed further.Keywords: bamboo, blue ocean strategy, business model canvas, creative tourism, extracurricularABSTRAKTujuan penelitian ini adalah merancang prototype model bisnis masa depan yang akan digunakan untuk menemukan keseimbangan antara aspek peluang bisnis yang baru dan aspek keuntungan kompetitif CV Suratin Bamboo. Metode analisis yang digunakan adalah dengan pendekatan kanvas model bisnis (BMC) dilengkapi dengan blue ocean strategy serta SWOT. Hasil penelitian menunjukkan melalui pengembangan model bisnis ini, pelatihan bambu diharapkan mampu memberikan informasi tentang produk turunan bambu, meningkatkan kesadaran melestarikan kearifan lokal budaya bambu, meningkatkan rasa cinta produk dalam negeri, serta menjadi pendorong lahirnya inovasi dan gagasan yang membangun bangsa Indonesia. Sementara bagi pelaku usaha, selain peningkatan revenue, pelatihan bambu diharapkan mampu meningkatkan pertumbuhan perusahaan untuk jangka panjang. Peluang bermanuver dalam pengembangan model bisnis berbasis bambu menunjukkan bahwa bisnis bambu dengan produk yang baik bersifat tangible dan intangible sangat potensial untuk terus dikembangkan. Kata kunci: bambu, blue ocean strategy, kanvas model bisnis, pariwisata kreatif, ekstrakurikuler

Customer satisfaction is one of the indicators in the success of business services, including the health services such as pharmacy. Customer satisfaction towards pharmaceutical services can be measured by comparing customer expectation towards service quality in reference to the experienced reality of service performance. The objectives of this study are to analyze customer satisfaction and expectation levels, as well as to examine the prioritized improvement attribute in the pharmaceutical service dimension in Depok City. Moreover, it also aims to reveal the level of customer knowledge in Depok City towards pharmaceutical service standard in pharmacies, in accordance with what is established by the government. Analytical method in this research was performed by applying gap analysis in reference to the concepts of Service Quality (Servqual), Customer Satisfaction Index/CSI, and Importance Performance analysis (IPA).The results of the study showed that customer satisfaction towards the quality of pharmaceutical services in Depok City is still in the ‘adequate’ category but still below the ‘satisfied’ category. Meanwhile, the prioritized service attributes to be improved include the presence of pharmacists in pharmacies, availability of medicinal drugs, and feedbacks from pharmacists on customer questions regarding the medicines they purchase. On the other hand, the respondents’ knowledge on pharmaceutical services in pharmacies, in accordance with the standard established by the government, is still lacking.Keywords: pharmacy, customer satisfaction, pharmaceutical services, servqual, IPAABSTRAKKepuasan pelanggan merupakan salah satu indikator dari keberhasilan layanan bisnis, termasuk juga pada pelayanan kesehatan seperti apotek. Kepuasan pelanggan terhadap pelayanan apotek dapat diukur dengan membandingkan harapan pelanggan terhadap kualitas layanan dengan kenyataan dari kinerja layanan yang diterima. tujuan penelitian ini adalah menganalisis tingkat kepuasaan dan harapan konsumen serta prioritas perbaikan atribut pada dimensi pelayanan apotek di Kota Depok Selanjutnya, untuk mengetahui tingkat pengetahuan konsumen di Kota Depok terhadap standar pelayanan kefarmasian di apotek, sesuai dengan yang ditetapkan pemerintah. Metode analisi dalam penelitian ini menggunakan analisis gap berdasarkan konsep Service quality (Servqual), Indeks Kepuasan Pelanggan (Costumer Satisfaction Index/CSI) dan Importance Performance analysis (IPA). Hasil penelitian menunjukkan bahwa kepuasan pelanggan untuk kualitas pelayanan apotek di Kota Depok adalah dalam kategori 'cukup' tapi masih di bawah kategori 'puas'. Sementara atribut pelayanan yang diprioritaskan untuk perbaikan adalah: kehadiran apoteker di apotek, kelengkapan obat, dan tanggapan dari petugas apotek atas pertanyaan konsumen mengenai obat-obatan yang mereka dapatkan. Di sisi lain, pengetahuan responden tentang pelayanan kefarmasian di apotek yang sesuai dengan standar yang ditetapkan oleh pemerintah masih kurang.Kata kunci: apotek, kepuasan konsumen, pelayanan kefarmasian, servqual, IPA

SPR Maju Bersama is one of the location where the concept of "Sekolah Peternakan Rakyat (SPR)" is implemented, with the aim to encourage small-scale beef cattle breeder establish a professional collective enterprise under one management. SPR is designed to change the mindset, knowledge and capability of the beef cattle breeder to become the best and self-reliant entrepreneurs in the beef cattle business. In the effort to achieve its objective, the organization has not been able to carry out the model business effectively thus new strategies are needed to improve the business model. The objectives of this research are: 1) identify the present business model carried out by SPR Maju Bersama; 2) to carry out SWOT evaluation on each element of the business model; 3) formulate strategic to improve the business model that is formulated in an accurate programs. This research used the combination of business model canvas (BMC) approach and SWOT matrix analysis. The results it is concluded that the SPR Maju Bersama need to improve the business model through alternatives strategies that have been developed include: 1) increase the number of farmer members; 2) apply the concept of "agrosilvopastura" to optimize the management of natural resources; 3) increase the intensity of assistance through e-learning; 4) improve the quality and intensity of the relationship between management and farmers; 5) develop curricula, programs and guide books as well as strengthen the system of membership; 6) expand the partnership by utilizing information technology and existing business partners; 7) establish training centers and services as a resource in the field of SPR and beef cattle; 8) utilizes a strong partnership to change the mindset of farmers; 9) increasing leadership skill and the ability to use communications technology in the management of SPR.Keywords: sekolah peternakan rakyat, Bojonegoro, BMC, matrix SWOT

Business performance was one of the benchmarks of entrepreneurial behavior so the concept of entrepreneurial behavior in businessmen is important, because it will impact on business performance. Entrepreneurial behavior is formed by two factors namely individual and environmental factors. The objective of this research were to analyze the effect of individual and environmental factors that influence entrepreneurial behavior and to analyze the influence of entrepreneurial behavior on business performance of Salted fish in Muara Angke. This research used Structural Equation Modeling-Partial Least Square (SEM-PLS) 3.0 for quantitative analysis. The result of this research indicated that individual factor had a positive effect and it was significant on entrepreneurial behavior with coefficient value 0.317 and t-statistics 3.860, while the environmental factor in salted fish business had a positive effect, and it was insignificant on entrepreneurial behavior because the value of t-statistics was 1,262 < 1.96. Entrepreneurial behavior had a positive effect and it was significant on business performance. This can be seen from the t-statistic value of 2.551 > 1.96, which means that any increase of entrepreneurial behavior will improve business performance of salted fish businessmen in Muara Angke. Keywords: entrepreneurial behavior, business performance, salted fish, partial least square

Rhythm of Empowerment (ROE) is a business division of PT. Cahaya Pagi, focusing on soft skills training. ROE is currently facing various challenges in competition, such as ways to achieve targeted working performance, acceleration in vision/mission accomplishment, and management of ROE human resources to face competition. The objective of this research was to design future ROE business model by using descriptive analysis method on a case study of ROE. The data were colected using Focus Group Discussions, interviews, observations, and literature study. Business model canvas (BMC) and SWOT analysis were used as analysis tools. The research results on customer segment showed an indication of segment expansion. Thus, the results also showed that the proportion value was added with product innovation, channels were strengthened in all lines, customer relationship was optimized by using IT, revenue stream was developed by creating other income, and organization was restructured to improve key human resources. Meanwhile, in the activities, some additional activities were added, key partnership was added with marketing partners and finance, tax, and production consultants. The cost structure was allocated to recruit new partners. In conclusion, ROE needs to improve 9 BMC elements of its current business model to the new BMC of ROE. Keywords: SWOT, BMC, soft skills training, value proposition, channels Abstrak: Rhythm of Empowerment (ROE) adalah sebuah divisi bisnis dari PT. Cahaya Pagi yang bergerak di bidang pelatihan soft skills. Saat ini ROE memiliki berbagai kendala dan tantangan yang dihadapi antara lain bagaimana mencapai target kinerja dan melakukan akselerasi untuk mencapai visi dan misi perusahaan serta mengelola sumber daya ROE dalam menghadapi persaingan. Penelitian ini bertujuan merancang model bisnis di masa depan untuk ROE. Metode yang digunakan adalah analisis deskriptif studi kasus pada ROE, tehnik pengambilan data melalui Focus Group Discussion, wawancara, observasi dan studi literatur, sedangkan alat analisa menggunakan model bisnis kanvas (BMC) dan analisis SWOT. Hasil penelitian menunjukkan pada segmen pelanggan, terdapat perluasan segmen. Nilai proposisi ditambah dengan inovasi produk, saluran diperkuat disemua lini, hubungan pelanggan dioptimalkan melalui IT, arus pendapatan ditingkatkan dengan penciptaan pendapatan lain, restrukturisasi organisasi untuk perbaikan sumber daya kunci, sedangkan aktivitas kunci terdapat penambahan beberapa aktivitas, kemitraan kunci ditambah dengan mitra pemasaran dan konsultan keuangan, pajak serta produksi. Struktur biaya ditambahkan untuk perekrutan mitra-mitra baru. Maka dapat disimpulkan bahwa ROE perlu melakukan perbaikan terhadap 9 elemen BMC dari model bisnis saat ini yang dituangkan dalam BMC baru ROE Kata kunci: SWOT, BMC, pelatihan soft skills, proporsi nilai, saluran

The purposes of this study were 1) to analyze public perceptions on the effectiveness of the implementation of CSR of PT. A B C; 2) to analyze the implementation of CSR activities by PT. A B C; 3) to formulate strategies to improve the effectiveness of the implementation of CSR of PT. A B C. The method used in this research was descriptive analysis with a survey approach to measure expectations and performance assessment on the CSR implemented programs by the public, and there were respondents 104 respondents involved in this study. This study used the Importance-Performance Analysis (IPA) aiming to determine the effectiveness of the programs that have been implemented and to map the relationship between the expectations and the performance of each variable. Furthermore, using a SWOT analysis of the data processing and of the objectives of the program made by CSR is expected to provide recommendations to develop strategies in order to increase the effectiveness of CSR program of ABC Company.Keywords: corporate social responsibility (CSR), mining industry, implementation analysis, IPA, SWOTAbstrakTujuan dari penelitian ini adalah 1) menganalisis persepsi masyarakat teradap efektivitas implementasi CSR PT. ABC; 2) menganalisis pelaksanaan kegiatan CSR oleh PT. ABC; 3) merumuskan strategi untuk meningkatkan efektivitas implementasi CSR PT. ABC. Metode yang digunakan dalam penelitian ini adalah analisis deskriptif dengan pendekatan survey untuk mengukur harapan dan penilaian kinerja oleh masyarakat atas program CSR yang diterapkan. Jumlah responden sebanyak 104 orang. Dalam penelitian ini digunakan Analisis Importance-Performance Analysis (IPA) bertujuan untuk mengetahui efektifitas dari program-program yang telah dijalankan serta memetakan hubungan antara harapan dengan kinerja dari masing-masing variabel. Selanjutnya menggunakan analisis SWOT dari hasil pengolahan data dan dari tujuan program dibuat oleh CSR sehingga dapat memberikan rekomendasi untuk menyusun strategi dalam usaha meningkatkan efektifitas program CSR PT. ABC.Kata kunci: corporate social responsibility (CSR),industri pertambangan, analisis implementasi, IPA, SWOT

The purpose of this research was to analyze the corporate culture application effect on work motivation, and employee performance at PT. Rekayasa Industri. The sampling was collected using purposive sampling technique. Explanatory Factor Analysis (EFA)was used in the research as culture corporate variables test and Confirmatory Factor Analysis (CFA) for each variable validation indicators. The test of hypotheses corporate culture that influence on work motivation and employee performance is done by using Structural Equation Modeling (SEM). The result of this research shows a significant effect on work motivation, performance and motivation on performance of corporate culture. There is still a difference between the important value in the field, corporate culture that should sipposed to be professional, innovation and team work and the most real implement is concern for people, professional and focus on customer. Based on the average value of the score and a load factor of SEM motivation variable, the intrinsic motivation should be prioritized, but in fact extrinsic motivation and performance factors should prioritize conceptual abilities, but in reality the best implementation is technical ability. This study is also to conduct explanatory to 6 core value of the company culture that has been formulated, in order to know whether the determination of the six core values are in accordance with the rules of statistics that can be used further for scientific research. Keywords: corporate culture, employee performance, motivation, CFA, SEMABSTRAKPenelitian ini bertujuan menganalisis pengaruh penerapan budaya perusahan terhadap motivasi kerja, dan kinerja karyawan di PT. Rekayasa Industri. Teknik pengambilan contoh yang digunakan adalah purposive sampling. Pengujian variabel budaya perusahan menggunakan Explanatory Factor Analysis (EFA), sedangkan untuk melihat validitas indikator dari masing-masing variabel menggunakan Confirmatory Factor Analysis (CFA). Pengujian hipotesis pengaruh budaya perusahaan terhadap motivasi kerja dan kinerja karyawan dilakukan dengan menggunakan Structural Equation Modeling (SEM). Hasil penelitian disimpulkan terdapat pengaruh yang signifikan pada budaya perusahaan terhadap motivasi kerja, budaya perusahaan terhadap kinerja dan motivasi kerja terhadap kinerja. Terdapat perbedaan antara nilai yang dianggap penting di lapangan, budaya perusahaan seharusnya mementingkan professional, dan innovation dan team work tapi dalam realitasnya adalah concern for people, professional dan focus on customer. Berdasarkan nilai rataan skor dan faktor muatan SEM variabel motivasi seharusnya memprioritaskan motivasi intrinsik, tetapi kenyataanya motivasi ekstrinsik dan faktor kinerja seharusnya memprioritaskan kemampuan konseptual, tetapi dalam kenyataanya pelaksanaan paling baik adalah kemampuan teknis . Penelitian ini juga untuk melakukan eksplanatori terhadap 6 nilai inti budaya perusahaan yang telah dirumuskan, agar dapat diketahui apakah penetapan keenam nilai inti tersebut sudah sesuai dengan kaidah statistik sehingga dapat digunakan lebih lanjut untuk kepentingan penelitian ilmiah.Kata kunci: budaya perusahaan, kinerja karyawan, motivasi kerja, CFA, SEM

Strategic planning requires an organization in the face of today's business competition and a more complex future. Likewise, Mineral Gas Station also requires this strategic planning as a newly formed business unit of 2015. Therefore, the company analyzed its internal and external factors as well as a future review of the mineral service industry to stay afloat, grow and develop. The objectives of this study were to identify the internal performance and core competencies of Mineral Gas Station, to identify the external macro environment condition and external micro intensity of mineral service industry competition, to map the current position of the company, to recommend appropriate business strategy in facing competition pressure, and to develop the objectives and program of the company. This research used descriptive and quantitative analysis methods with a purposive sampling technique. The results show that the position of Mineral Gas Station on the intensity of mineral service competition is 'moderate' and is in quadrant of 'grow and build'. Therefore, the appropriate strategy is intensive strategy (market penetration, market development and product development). Mineral Gas Station require to conduct customer satisfaction surveys related to customer perspectives which becomes the most important strategic factor with a focus on customer complaint factor. Further research is needed by involving all external parties so that the results will be more independent. Keywords: mineral services, strategic planning, competition, mineral gas station, Sucofindo ABSTRAK Perencanaan strategik dibutuhkan organisasi dalam menghadapi persaingan bisnis saat ini dan masa depan yang semakin komplek. Demikian juga yang dibutuhkan SBU Mineral sebagai unit bisnis yang baru terbentuk 2015, dengan menganalisis faktor internal dan ekternal perusahaan serta tinjauan masa depan industri jasa mineral untuk tetap bertahan, tumbuh dan berkembang. Tujuan penelitian ini adalah untuk mengidentifikasi kinerja internal dan kompetensi inti SBU Mineral, mengidentifikasi kondisi lingkungan eksternal makro dan eksternal mikro intensitas persaingan industri jasa mineral, memetakan posisi SBU Mineral saat ini dan merekomendasikan strategi bisnis yang tepat dalam menghadapi tekanan persaingan serta menyusun tujuan dan program SBU Mineral. Penelitian ini menggunakan metode analisis deskriptif dan kuantitatif dengan teknik purposive sampling. Hasil penelitian menunjukkan bahwa posisi SBU Mineral pada intensitas persaingan jasa mineral 'tingkat sedang' serta berada pada kuadran 'tumbuh dan membangun'. Oleh sebab itu, strategi yang tepat adalah stretegi intensif (penetrasi pasar, pengembangan pasar dan pengembangan produk). SBU Mineral perlu melakukan survei kepuasaan pelanggan terkait dengan perspektif pelanggan yang menjadi faktor strategis paling penting dengan fokus pada faktor keluhan pelanggan. Diperlukan penelitian lebih lanjut dengan melibatkan semua responden dari pihak eksternal sehingga hasil yang diperoleh akan lebih independen. Kata kunci: jasa mineral, perencanaan strategik, persaingan, SBU mineral, Sucofindo

Small and Medium Enterprises (UKM) of Usaha Mandiri is the only UKM in Putri Hijau district, North Bengkulu that carries out its activities based on cooperative principles. The UKM was established in 2010 due to the rubber farmer’s concern about their future. In the last few years, the rubber price has declined, resulting in the decreasing performance of UKM Usaha Mandiri’s. The objective of this research is to analyze the performance of UKM of Usaha Mandiri. The method used is balanced scorecard (BSC) and Focus Group Discussion (FGD) to identify the UKM’s strategic aim and the BSC value. The result of the research shows that the performance of UKM of Usaha Mandiri started to decline from 2013–2015. The BSC score from 2011–2015 was 112.93 (excellent), 141.84 (excellent), 95.41 (excellent), 47.42 (average) and 81.62 (very good). The decline of the performance was due to the decline of natural rubber price. The conclusion for the research is that in 2015 the performance of UKM of Usaha Mandiri was categorized as very good (BSC method) with the most contribution from growth and learning perspective. Keywords : Balanced scorecard, BSC, cooperation, performance measurement, UKM