1. A stakeholder visioning exercise to enhance chronic care and the integration of community pharmacy services
- Author
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Daniel Sabater-Hernández, Jacqueline Tudball, Shalom I. Benrimoj, Lucia Franco-Trigo, and Dena Fam
- Subjects
Knowledge management ,genetic structures ,Pharmaceutical Science ,Community Pharmacy Services ,Pharmacy ,Health Services Accessibility ,03 medical and health sciences ,0302 clinical medicine ,Quality of life (healthcare) ,Stakeholder Participation ,Patient-Centered Care ,Health care ,Humans ,Ease of Access ,Stakeholder analysis ,030212 general & internal medicine ,Patient Care Team ,Chronic care ,Service (business) ,Contextualization ,business.industry ,Communication ,030503 health policy & services ,Stakeholder ,Long-Term Care ,Evidence-Based Practice ,New South Wales ,0305 other medical science ,Psychology ,business - Abstract
Background Collaboration between relevant stakeholders in health service planning enables service contextualization and facilitates its success and integration into practice. Although community pharmacy services (CPSs) aim to improve patients' health and quality of life, their integration in primary care is far from ideal. Key stakeholders for the development of a CPS intended at preventing cardiovascular disease were identified in a previous stakeholder analysis. Engaging these stakeholders to create a shared vision is the subsequent step to focus planning directions and lay sound foundations for future work. Objectives This study aims to develop a stakeholder-shared vision of a cardiovascular care model which integrates community pharmacists and to identify initiatives to achieve this vision. Methods A participatory visioning exercise involving 13 stakeholders across the healthcare system was performed. A facilitated workshop, structured in three parts (i.e., introduction; developing the vision; defining the initiatives towards the vision), was designed. The Chronic Care Model inspired the questions that guided the development of the vision. Workshop transcripts, researchers' notes and materials produced by participants were analyzed using qualitative content analysis. Results Stakeholders broadened the objective of the vision to focus on the management of chronic diseases. Their vision yielded 7 principles for advanced chronic care: patient-centered care; multidisciplinary team approach; shared goals; long-term care relationships; evidence-based practice; ease of access to healthcare settings and services by patients; and good communication and coordination. Stakeholders also delineated six environmental factors that can influence their implementation. Twenty-four initiatives to achieve the developed vision were defined. Conclusions The principles and factors identified as part of the stakeholder shared-vision were combined in a preliminary model for chronic care. This model and initiatives can guide policy makers as well as healthcare planners and researchers to develop and integrate chronic disease services, namely CPSs, in real-world settings.
- Published
- 2019
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