1. WHO standards-based tools to measure service providers’ and service users’ views on the quality of hospital child care: development and validation in Italy
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Egidio Barbi, Marta Arpone, Silvia Bressan, Marzia Lazzerini, Emanuelle Pessa Valente, Paola Cogo, Federico Marchetti, Giorgio Cozzi, Francesco Tagliaferri, Ilaria Mariani, Valentina Baltag, Francesca Peri, Ilaria Liguoro, Chiara Stefani, Claudio Germani, Silvana Schreiber, Stefano Martelossi, Angelika Velkoski, Alessandro Amaddeo, Alessia Marcellino, Riccardo Lubrano, Moise Muzigaba, Tereza Rebecca de Melo e Lima, Enrico Felici, Annunziata Lucarelli, Gian Luca Trobia, Daniela Nisticò, Wilson Milton Were, Elia Balestra, Benmario Castaldo, Alice Del Colle, De Monte Roberta Coordinatrice, Tamara Strajn Coordinatrice, Livia Bicego, Andrea Cassone, Chiara Pilotto, Lisa Stavro, Paola Moras, Marcella Massarotto, Paola Crotti, Benedetta Ferro, Riccardo Pavanello, Silvia Fasoli, Pelazza Carolina, Marta Coppola, Chiara Grisaffi, Elisabetta Mingoia, Idanna Sforzi, Rosa Santangelo, Andrea Iuorio, Sara Dal Bo, Vanessa Martucci, Mariateresa Sanseviero, Bloise Silvia, Eleonora Canzio, Roberta Parrino, Salvatore Gambino, Melania Guardino, Luca Lagalla, Beatrice Vaccaro, Giuseppina de Rosa, Vita Antonella Di Stefano, and Francesca Patané
- Subjects
Medicine - Abstract
Objectives Evidence showed that, even in high-income countries, children and adolescents may not receive high quality of care (QOC). We describe the development and initial validation, in Italy, of two WHO standards-based questionnaires to conduct an assessment of QOC for children and young adolescents at inpatient level, based on the provider and user perspectives.Design Multiphase, mixed-methods study.Setting, participants and methods The two questionnaires were developed in four phases equally conducted for each tool. Phase 1 which included the prioritisation of the WHO Quality Measures according to predefined criteria and the development of the draft questionnaires. In phase 2 content face validation of the draft questionnaires was assessed among both experts and end-users. In phase 3 the optimised questionnaires were field tested to assess acceptability, perceived utility and comprehensiveness (N=163 end-users). In phase 4 intrarater reliability and internal consistency were evaluated (N=170 and N=301 end-users, respectively).Results The final questionnaires included 150 WHO Quality Measures. Observed face validity was excellent (kappa value of 1). The field test resulted in response rates of 98% and 76% for service users and health providers, respectively. Among respondents, 96.9% service users and 90.4% providers rated the questionnaires as useful, and 86.9% and 93.9%, respectively rated them as comprehensive. Intrarater reliability was good, with Cohen’s kappa values exceeding 0.70. Cronbach alpha values ranged from 0.83 to 0.95, indicating excellent internal consistency.Conclusions Study findings suggest these tools developed have good content and face validity, high acceptability and perceived utility, and good intrarater reliability and internal consistency, and therefore could be used in health facilities in Italy and similar contexts. Priority areas for future research include how tools measuring paediatric QOC can be more effectively used to help health professionals provide the best possible care.
- Published
- 2022
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