1. User perceptions and utilisation of features of an AI-enabled workplace digital mental wellness platform 'mindline at work ' .
- Author
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Yoon S, Goh H, Low XC, Weng JH, and Heaukulani C
- Subjects
- Humans, Female, Male, Adult, Middle Aged, Surveys and Questionnaires, Mental Health, Artificial Intelligence, Mental Health Services, Interviews as Topic, Perception, Workplace
- Abstract
Background: The working population encounters unique work-related stressors. Despite these challenges, accessibility to mental healthcare remains limited. Digital technology-enabled mental wellness tools can offer much-needed access to mental healthcare. However, existing literature has given limited attention to their relevance and user engagement, particularly for the working population., Aim: This study aims to assess user perceptions and feature utilisation of mindline at work , a nationally developed AI-enabled digital platform designed to improve mental wellness in the working population., Methods: This study adopted a mixed-methods design comprising a survey (n=399) and semistructured interviews (n=40) with office-based working adults. Participants were asked to use mindline at work for 4 weeks. We collected data about utilisation of the platform features, intention for sustained use and perceptions of specific features., Results: Participants under 5 years of work experience reported lower utilisation of multimedia resources but higher utilisation of emotion self-assessment tools and the AI chatbot compared with their counterparts (p<0.001). The platform received a moderate level of satisfaction (57%) and positive intention for sustained use (58%). Participants regarded mindline at work as an 'essential' safeguard against workplace stress, valuing its secure and non-judgmental space and user anonymity. However, they wanted greater institutional support for office workers' mental wellness to enhance the uptake. The AI chatbot was perceived as useful for self-reflection and problem-solving, despite limited maturity., Conclusion: Identifying the unique benefits of specific features for different segments of working adults can foster a personalised user experience and promote mental well-being. Increasing workplace awareness is essential for platform adoption., Competing Interests: Competing interests: None declared., (© Author(s) (or their employer(s)) 2024. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.)
- Published
- 2024
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