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Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The Mexican health system restructuring process that began in 2018 moves forward in two lanes: individual-based healthcare provision and public health services. The latter has two main goals: strengthening the state's public health governing role in a federative nation and providing the country's Ministry of Health with a highly skilled professional task force to accomplish this role. Mexico's Ministry of Health created the National Public Health Service (NPHS), a corporation of public health officers with the single mission to protect people's health by purposefully enforcing and overseeing the Essential Public Health Functions within the Mexican health system. Correspondingly, the NPHS will pursue three key strategies. First, to reshape public health action by organizing the Ministry's work using operational-based criteria (governance, logistics, operations, and intelligence) instead of program-specific vertical structures. Second, to functionally integrate and provide a group identity and a set of standard operational practices to all federal-level public health practitioners. Third, to refocus the Ministry of Health's nature to a more ground-level work, closer to the people and the needs of the state-level health departments instead of a more normative nature. [ABSTRACT FROM AUTHOR]

This article illustrates how to research complex infrastructure networks using critical cartography. Maps, infographics, and datascapes are employed to study how contemporary flows of goods, people, and money are redefining a specific location. This topic has been widely investigated in science and technology studies; however, it has seldom been addressed by applying visual methods. Cartography, in particular, is generally regarded as a subject of analysis, rather than an investigative tool. Conversely, this contribution discusses the theory and explores critical cartography as a speculative and artistic practice for problematizing the spatialization of policies, financial interests, and trade flows. It adds another level of understanding to the field of inquiry, and can help in developing counternarratives. This method is adopted to investigate the Port of Trieste, Italy, where radical transformations have been driven by international investment and infrastructural programs. Critical cartography can help to unravel this tangle by unveiling the cross-scalar dimension of contemporary global trade and the complex landscape of infrastructural networks. [ABSTRACT FROM AUTHOR]

Copyright of EnvironmentAsia is the property of Thai Society of Higher Education Institutes on Environment and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The green shipping faces ongoing challenges in meeting the demands of international trade with an environmental focus, driven by international regulations and negative impacts of the shipping industry on the environment. The purpose of this review is to examine research and strategies related to green shipping through a scientific mapping approach. Bibliometric tools such as R-Studio, Bibliometrix, ToS, and Gephi in graph theory were employed to represent the field's structure and trends. A total of 238 publications were selected from the Scopus database, covering the period between 2004 and 2023. The results highlight highly relevant themes, including optimizing maritime routes, adopting clean fuels, sustainable navigation policies, and modernizing the fleet of vessels. The strategic pillars to be implemented also emphasize the importance of business logistics, emission reduction, and increased productivity. [ABSTRACT FROM AUTHOR]

Copyright of Exacta is the property of Exacta - Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The integrated management of solid waste at the household level involves adequate collection logistics for recovery by waste collectors. The objective of this study was to optimize the route for access to waste at strategic points in the city of Manizales (Colombia), in addition to analyzing the qualitative characteristics related to a process of sensitization of the executing personnel. The integration of the numerical inputs and study variables was carried out through the application of the Shortest Route optimization algorithm, while the SWOT matrix was implemented to analyze the operational satisfaction conditions. The results generated a reduction in routes in 62.5% of the cases, obtaining savings of up to 28.61% of kilometers traveled daily by the reclaimers. It was also identified that factors such as topography and climate have a direct impact on collection activities. [ABSTRACT FROM AUTHOR]

Logistics continues to be a current and constantly evolving topic within its areas. Bearing in mind the diversity of articles published in the area and their constant expan-sion, this work intends to map the most recent scientific publications in the area of logistics and thereby identify the main keywords, analyze and characterize the patterns and trends of studies in the area. All of these indexed in the Scopus database in the years 2019, 2020, 2021 and 2022. Eighty articles were selected, with the twenty most cited in each year being selected. To carry out this mapping, the SciMat software was used, which enabled a visual analysis through thematic maps and word networks. With the results obtained, there was great development and future trends in technological areas such as blockchain, drones, IoT and trends in sustainability areas, leaving pos-sibilities for new studies in several areas. [ABSTRACT FROM AUTHOR]

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Quando se faz uma informatização de processos, é necessário analisar seus impactos, então o objetivo desta pesquisa é analisar o processo de prescrição digital em consultórios odontológicos; não é escopo dessa pesquisa analisar impactos na saúde do paciente. Primeiro foi feita uma revisão bibliográfica para se saber os possíveis impactos de utilizar receita digital; depois elaborado um questionário Likert cinco fatores, que foi validado por cinco dentistas em relação ao entendimento; em seguida o questionário foi entregue para ser respondido por trinta cirurgiões dentistas. Os resultados mostraram que os cirurgiões dentistas acreditam que a prescrição digital é mais segura, ajuda no processo, diminui erros, facilita o registro histórico, e não houve necessidade de grandes investimentos; porém foi difícil aprender a usar o sistema, induz a reutilizar receitas antigas sem conferência, e há grande resistência por parte das farmácias, não houve consenso em relação à redução no tempo para fazer a prescrição.

Para alcançar a melhoria da qualidade dos processos produtivos e/ou do produto final, e obter processos com cada vez menos perdas e desperdícios, a metodologia do Seis Sigma utiliza um procedimento de melhoria continua conhecido como ciclo DMAIC. Este ciclo consiste em uma metodologia orientada à melhoria, otimização e estabilização de processos e projetos de negócios. Neste contexto, o objetivo deste estudo é aplicar as etapas Define, Measure e Analyze da metodologia DMAIC e analisar como ela pode contribuir para a redução de perdas de produto por vencimento no processo logístico em uma revenda de bebidas. Com isso, foi possível identificar os principais problemas das perdas de produtos por vencimento, entre elas a solicitação de produtos inovação em quantidade superior à demanda, os erros na marcação de puxada e a falta de engajamento do time comercial nas vendas dos produtos com idade crítica. Em seguida, esses problemas foram analisados para reconhecimento de suas causas raízes e posteriormente foram desenvolvidos planos de ação com o intuito de mitigar as causas raízes identificadas, contribuindo assim para a redução das perdas. Dentre as ações propostas, as primordiais são as voltadas para o time comercial, objetivando maior engajamento do time. Além disso, foi proposta a verificação da data de validade dos produtos de baixo giro e produtos de inovação antes da realização dos pedidos, bem como a criação de uma equipe focada em perdas.

Achieving competitive supply chains currently represents a requirement to ensure the sustainability of companies, even more so in those that are considered emerging, either due to having little experience in their economic activities or due to their limited ability to cover the market due to their size. These characteristics are regularly met by startups and small and medium-sized companies (SMEs). The objective of this research is to obtain a status of the supply chains of emerging companies in the city of Bogotá as a basis for identifying opportunities for improvement that aim to strengthen their competitiveness. Two well-known reference models developed by logistics experts were used as measurement components. Some statistical calculations and the formulation of surveys were the methods used to collect, analyze and evaluate the information. Among the main results, it is evident that the processes that make up the emerging supply chains in the city have a result that varies between regular and good, and present multiple opportunities for improvement, such as agility and compliance in the supply phase, internal transportation technologies at the time of manufacturing or production, and poor risk management in the distribution and sales process. [ABSTRACT FROM AUTHOR]

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Exact Sciences is the property of Master Editora and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Journal of Exact Sciences is the property of Master Editora and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Avances is the property of Instituto de Informacion Cientifica y Tecnologica and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista El Directivo al Día is the property of Centro de Informacion y Gestion Tecnologica (CIGET) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Retos, Revista de Ciencias Administrativas y Económicas is the property of Universidad Politecnica Salesiana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Fatec Zona Sul (REFAS) is the property of Revista Fatec Zona Sul (REFAS) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Uno de los problemas principales en una empresa es que las líneas de producción paren por falta de material, generando costos adicionales al cubrir con tiempo extra la producción perdida, y el riesgo de no cumplir con las entregas a tiempo con el cliente, lo que provocaría perderlo. En este sentido, el presente trabajo de investigación tiene la intención de analizar cómo la logística influye para que las líneas de producción en una empresa no se vean afectadas por falta de material. El enfoque metodológico que se usará será cualitativo de carácter descriptivo, ya que se utiliza teoría fundamentada como base del objeto de estudio. Sin duda, la logística juega un papel importante dentro de las organizaciones empresariales, ya que garantiza que las líneas de producción siempre tengan la materia prima disponible para evitar problemas derivados de la falta de material. Además, se puede agregar que con la logística se pueden reducir los costos operativos por falta de material, así como efectuar que el cliente reciba el producto final en el tiempo establecido y con la calidad que se requiere.

A cadeia produtiva da maçã encontra-se em ascensão no Brasil, com alto índice de crescimento ainda que com apenas cinco décadas de história. O mercado ainda tem possibilidade de expansão, tanto a nível de Brasil como mundialmente, sendo um grande obstáculo a logística de armazenamento e transporte para longas distâncias em razão da perecibilidade da fruta. Com a alta qualidade das maçãs produzidas no país, ainda que se exija investimento tecnológico, o aumento da produção e direcionamento de frutas sadias e de alta qualidade para a produção de sidra pode agregar valor à cadeia e ser uma opção economicamente rentável. Para tanto, cumpre compreender a cadeia da maçã, o mercado já estabelecido, os desafios da logística e os custos envolvidos a fim de prospectar a sustentabilidade da cadeia e a perspectiva de evolução ao desenvolvimento da sidra. Através de uma visão estratégica e de marketing, a agregação de valor através da produção da sidra de boa qualidade, prospecta a possibilidade resultados favoráveis ao setor.

Este trabajo destaca el papel de las infraestructuras como detonantes del surgimiento del puerto de Progreso y analiza algunas de las transformaciones que se generaron en dicho puerto, provocadas por la instalación de infraestructura, para agilizar el movimiento de productos, que ocupó una parte importante del suelo urbano. La hipótesis que guía el trabajo es que este proceso que generó un espacio de especialización en actividades logísticas al insertarse en la de abasto de bienes del mercado internacional. El análisis se realizó bajo en enfoque de la historia urbana, con énfasis en la relación infraestructuras-ciudad, en la que las primeras contribuyeron a crear y modificar el espacio urbano.

El presente trabajo tiene como objetivo partir de consideraciones teórico conceptuales de la geografía política y económica que buscan dar una explicación otra a la disciplina y práctica de la logística en el ámbito comercial internacional. A través de una revisión histórico-documental, la discusión trata de resaltar el papel de un proceso conocido como “revolución logística”, surgido tras la segunda posguerra y que empujó una serie de transformaciones que coadyuvaron a la producción de una espacialidad integrada bajo una razón logística en diferentes escalas geográficas. Además, busca dar cuenta del nexo existente entre el proceso de militarización global que se ha intensificado en los últimos años a partir de la reestructuración de la geografía del capitalismo neoliberal, conduciendo a la reconceptualización de la seguridad y a su ejercicio.

The objective of this article is to analyze strategies aimed at green logistics that some colombian companies such as Organización Corona, Grupo Éxito and Celsia are developing. They are part of different sectors (production, marketing and services), three study variables cited in the environmental issue of ISO26000 (pollution prevention, sustainable use of resources, mitigation of climate change and adaptation to climate change) were used in order to determine if green logistics practices in each logistics processes (purchasing, storage, packing and packaging, transport and reverse logistics) in these companies has contributed or not to the sustainable development, and therefore, to be environmentally responsible. At the end of the investigation, it is determined that the implementation of green logistics points to a reduction in costs in logistics processes due to the efficiency it generates, and to business recognition in the country as they are perceived as benchmarks of sustainability and social responsibility, this generates an intrinsic value in organizations that endures over time. [ABSTRACT FROM AUTHOR]

The rise of e-hailing services such as Grab and MyCar has overshadowed public transportation in Malaysia. E-hailing is a transport service that allows passengers to book a trip in real-time using virtual devices such as mobile phones. E-hailing platforms are predicted to grow tremendously as consumers continue to demand them for their convenience, speed, and cost-saving benefits. Beginning in October 2019, Malaysian e-hailing operators have been subject to control-oriented laws similar to those imposed on taxi drivers. This article attempts to highlight the regulatory framework that governs e-hailing services in Malaysia, as well as the legal issues and risks that e-hailing services face. It employs qualitative legal research, emphasising the study of law and the use of web, print, scholarly, and government statistics. The data were structured using theme analysis to generate a discussion narrative regarding e-hailing services in Malaysia, taking into consideration multiple viewpoints on the regulatory framework, legal concerns, and risks of this industry. It is found that despite the existence of essential laws that legalise e-hailing services, it has been discovered that legal concerns concerning legal status, safety, privacy, and liability persist in Malaysia's e-hailing services. On the one hand, there is a genuine urgency to ensure users' safety, which must not be suffocated by harsh and overbearing laws. As a result, understanding legal reactions to e-hailing services and exploring innovative approaches to handle growing legal difficulties is critical. [ABSTRACT FROM AUTHOR]

The COVID-19 pandemic imposed many market changes, driven partially by new consumer needs. In the electronic commerce field, changes occurred in parallel to an upsurge in demand, directly impacting logistics service quality. Within that context, this paper seeks a way of assessing the quality of e-commerce logistics, based on end-customer perceptions at the close of the purchasing cycle. The objective is thus to develop a mathematical model based on the artificial intelligence precepts that can interpret qualitative expressions captured through a questionnaire. Such values form partial indexes and the E-Commerce Logistics Quality Index (IQLE). After processing 180 records, it was noted that three of the seven analyzed attributes scored below 5.0, denoting some concern, but also opening up opportunities for improvement and the development of marketing solutions. [ABSTRACT FROM AUTHOR]

Copyright of Revista El Directivo al Día is the property of Centro de Informacion y Gestion Tecnologica (CIGET) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Investigación e Innovación en Ingenierías is the property of Universidad Simon Bolivar and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Producao Online is the property of Associacao Brasileira de Engenharia de Producao and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Ingenius, Revista Ciencia y Tecnología is the property of Universidad Politecnica Salesiana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Ciencia y Poder Aéreo is the property of Escuela de Postgrados de la Fuerza Aerea Colombiana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of GeSec: Revista de Gestao e Secretariado is the property of Sindicato das Secretarias e Secretarios do Estado de Sao Paulo (SINSESP) and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The Aral Sea evaporation is among the most relevant ecological disasters of the XX century. The Aral Sea was the fourth largest inland water basin (Meini 1994; Micklin 2008) at the early 1900s, while today stands as one of the most toxic desertic areas globally due to the uncontrolled increase in salinity, as well as pollution from civilian and military waste discharge. Based on the contributions on the society-environment linkages (as seen in White, 2013), this paper will discuss the evolution and development of transportation systems in the transformed environment of the two basins - North and South - of the Aral Sea. The first section will focus on the needs for water transportation over the Aral Sea from the early 1900 and their development linked to the socio-economic development of the area. The second part will cover the contemporary (2010-onwards) needs for transportation of the current developmental needs of populations living around the former basin's area. [ABSTRACT FROM AUTHOR]

Este artículo analiza el impacto potencial de los chatbots en el mejoramiento del servicio al cliente en la industria logística, evaluando el rendimiento de diez destacadas empresas en Colombia, Perú y Ecuador (zona CPE). Estas empresas, insertas en el sector de servicios logísticos, desempeñan un papel crucial en la cadena de suministro, ofreciendo servicios especializados que abarcan transporte, almacenamiento y otras áreas dentro de su actividad económica. El estudio, que incluyó a 1250 usuarios individuales tipo B2C (empresa a consumidor) de chatbots, se enfocó en analizar la efectividad de estas herramientas y su repercusión en la conformidad del cliente. Mediante análisis de regresión múltiple, se identificaron elementos fundamentales que inciden en la satisfacción del cliente, como la capacidad de abordar problemas, el conocimiento detallado de la empresa, la autonomía en la resolución de problemas, la precisión gramatical y la reputación general. Los resultados destacan el potencial de los agentes virtuales para mejorar significativamente la atención al consumidor en la logística, señalando su eficacia en la resolución de problemas, familiaridad con productos y servicios, autonomía en la resolución de problemas, corrección gramatical y recomendaciones de usuarios. Estos hallazgos son cruciales para el sector logístico, subrayando el papel transformador de los chatbots en la elevación de la satisfacción del cliente y la eficiencia operativa mediante la integración tecnológica.

O departamento de suprimentos de uma empresa é o responsável por atender as necessidades organizacionais com o intuito de gerar a integração e o desenvolvimento da organização. Utilizar um modelo de gestão adequado em conjunto com as transformações advindas da Indústria 4.0 poderá representar a criação de vantagem competitiva e a inovação ao ambiente corporativo. Neste artigo, o principal objetivo foi descrever as oportunidades de automatização dos processos de suprimentos à luz do contexto da indústria 4.0 para o departamento de suprimentos em uma empresa de prestação serviços no ramo de operação logística, situada na Região Metropolitana de Belo Horizonte. Para tanto, optou-se pelo desenvolvimento de uma pesquisa descritiva, com abordagem qualitativa e objetivo exploratório-descritivo. Foi utilizado um roteiro semiestruturado na realização das entrevistas em profundidade junto aos profissionais de compras do departamento de suprimentos da organização objeto deste estudo. Os resultados demonstram que a empresa definiu o modelo de gestão em função do seu crescimento e da necessidade de maior controle de indicadores gerenciais do departamento, permitindo, assim, identificar possíveis automatizações em processos e utilizando, sobretudo, os princípios da indústria 4.0 para as atividades do departamento de compras.

El comercio electrónico se aceleró durante la pandemia, a medida que más consumidores compraban en línea. Empresas como Amazon y MercadoLibre se transformaron en líderes mundiales, convirtiendo la actividad logística en un pilar fundamental para el desarrollo de su negocio, mientras que la gestión de sus relaciones laborales ha sido objeto de debate. Este artículo estudia esa dinámica en perspectiva comparada, observando el papel de los modelos de regulación de las condiciones laborales y posibilidades de organización colectiva de los trabajadores de la actividad logística de Amazon (en Alemania y los Estados Unidos) y de MercadoLibre (en la Argentina). Los resultados indican que la dinámica de las relaciones laborales de estas compañías responde tanto a las particularidades del modelo de regulación vigente en cada país, como a las posibilidades de organización y correlación de fuerzas de los actores intervinientes.

La digitalización ha producido un impacto notable en la esfera profesional, introduciendo alteraciones en el empleo paralelas a su desarrollo. El presente artículo se centra en analizar la influencia que la mencionada digitalización ha protagonizado en el sector de la logística, atendiendo a las competencias introducidas y potenciadas por este fenómeno, concretamente en las PYMES nacionales. Para ello, se realizó una búsqueda bibliográfica de la que se recopiló tanto literatura académica como informes ya publicados, para posteriormente diseñar un cuestionario difundido a empresas del sector, diversas entrevistas a expertos de distintos ámbitos y un grupo de debate entre los mismos para extraer información contextualizada y contrastar la revisada de los académicos. La digitalización ha producido modificaciones en la logística, no obstante, no han sido cambio uniformes y han afectado multidimensionalmente. Además, resulta necesaria una revisión de la oferta y los currículos educativos para responder al desarrollo digital de forma efectiva.

O objetivo deste trabalho é analisar a implementação da venda direta do eta-nol no Brasil, iniciada pela Medida Provisória (MP) nº 1.063/2021 e publicada como Lei nº 14.292/2022, tornando possível a comercialização direta do etanol entre as usinas e os postos de combustíveis. Por meio de uma análise discursiva, este trabalho foca a comercialização nacional do etanol, antes da implementação da MP, destacando a venda direta como possível atenuante do preço final, bem como as posições das entidades públicas referentes ao setor. Conclui-se que a medida deve ensejar melhorias na cobrança dos impostos estaduais. Contudo, problemas relacionados à distância entre os postos e as usinas são fatores limitan-tes para essa comercialização, nesse primeiro momento, em função do processo de estocagem de grandes quantidades.