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Higher academic institutions are now focusing on capturing the behaviors of the postgraduate students towards digital libraries. It depends on the conditions of assessing the psychological needs of both parties in which service-provider provides services to recipient and recipient reciprocate service-provider in turn to their services. Drawing from service-encounter needs theory (SENT), this study measures the service quality of the digital library of the Pakistan higher education commission (HEC) and student behaviors using the digital library. Interestingly, this study tests the service quality of the HEC digital library in the sight of postgraduate students of the public and private Universities in Punjab, Pakistan. By collecting data from 403 postgraduate students, the study uses a convenient sampling approach using designed survey questionnaires. Out of 403, 305 survey questionnaires were valid and reliable so, the response rate was 75.68%. By testing the 2nd order measurement model, the study supported the direct significant and positive impact of service quality on student satisfaction. Interestingly, satisfaction is a psychological indicator of enhancing loyalty behaviors (Zhang and Bloemer, 2008). Furthermore, this study supported the mediating role of student satisfaction between service quality and student loyalty behaviors: intention to revisit (IRT), words of mouth (WOM), and willingness to pay more (WPM) and to extend the literature of loyalty behaviors. The results showed that there was a partially significant mediating relationship between overall service quality and among RPI, WOM, and WPM. Interestingly, student satisfaction had the highest mediating link between service quality and WOM. This research guides and recommends higher education commission (HEC) provide the database structure and equipment for searching research articles and books to the postgraduate students so, that they can easily achieve literature studies on the same subject. Moreov

Versatile leadership theories have been practiced to organizational sustainability last decade. Interestingly, authentic leadership has been proved to have effective practical implications to ensure organizational sustainability. Drawing from authentic leadership theory, this research aims at exploring the direct and indirect effect of authentic leadership on knowledge-management: explicit and tacit knowledge sharing behavior about public libraries in higher educational institutions (HEIs). This research employed an affective commitment mechanism to mediate the relationship between authentic leadership and knowledge-management. By using a sequential explanatory research design, this research collected data from the professors of public HEIs. The research administered 368 designed survey Questionnaires among the professors of public HEIs in Lahore, Pakistan. The research findings supported that authentic leadership has a direct significant effect on knowledge-management: explicit and tacit knowledge sharing behavior. Nevertheless, the research explored that authentic leadership has an indirect effect on tacit knowledge sharing behavior but didn’t influence explicit knowledge sharing behavior indirectly by the mediating role of affective commitment. To cope with these empirical findings, the research conducted 15 in-depth interviews to explore what type of factors creates hurdles in sharing explicit knowledge in the presence of emotional attachment: affective organizational commitment. This study suggests managers motivate professors to be committed within HEIs. In this way, the professors will be able to share tacit knowledge (hidden ideas and concepts, library images, library portfolios, and library-novelty) among the peers. The present study also concludes with limitations and future research.