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Being the parent of a child with a disability and complex medical condition has been described as one of the most life-affirming, meaningful and challenging things a person can do. Co-ordinated supports are important to ensure the inclusion, participation and wellbeing of all family members. Australia's National Disability Insurance Scheme (NDIS) is designed to support Australians aged under 65 years who have a disability. Concerns have emerged regarding inequities in access to services provided within this scheme. The aim of this study was to explore the experiences of families living outside urban areas and engaging within the scheme. Utilising interpretative phenomenological analysis, this research provides important insights into the contextual factors that influence the subjective wellbeing of all family members and the manner in which the market-based NDIS may produce inequities in wellbeing outcomes for families. This article looks in detail at the lived experiences of families navigating supports provided under the National Disability Insurance Scheme (NDIS) and other primary service systems in rural regions across Eastern Australia. Each family included within this study experienced multiple episodes of delays, feelings of isolation and fears that their family member was missing out on essential supports and services, despite having approved funding packages under the NDIS. All participants in this study highly regarded, valued and respected their children and worked to ensure their safety and wellbeing. Their frustration was not for their children but for the failure of the NDIS to demonstrate these values. This paper is an important contribution to research in disability studies, and also has the potential to influence further development in this field and in shaping the future of the NDIS. [ABSTRACT FROM AUTHOR]