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In the quest to elucidate the factors influencing consumer satisfaction within the realm of online services, this study zeroes in on the e-Albania platform, with a distinct aim to ascertain how adherence to circular economy principles impacts consumer e-satisfaction. Employing a mixed-methods approach, the study melds the empirical rigor of quantitative surveys with the nuanced understanding gleaned from qualitative interviews, offering a comprehensive view of the consumer landscape. The survey component of the research boasts a robust sample size, ensuring the findings are reflective of a broad spectrum of consumer interactions with the e- Albania service portal. Analysis of the data illuminates that not only are usability and reliability key drivers of e-satisfaction, but the integration of "green" values and consumer involvement in sustainability efforts are also pivotal. These findings advance the conversation on how online service providers, particularly those in the mold of e-Albania, can refine their service offerings to not only meet the functional demands of users but also to align with the evolving ethos of sustainable consumption. In sum, this study not only maps out the landscape of consumer e-satisfaction but also makes a compelling case for the strategic inclusion of circular economy tenets in service design and delivery as a means to foster a sustainable economy. It is an invaluable reference point for online service providers aiming to recalibrate their strategies in the direction of environmental sustainability and superior consumer satisfaction. [ABSTRACT FROM AUTHOR]

The computer technology nowadays is considered as a necessary tool for carrying out the activities and core business operations, but also as a communication tool, which thanks to the Internet network has created an ease and high comfort for the enterprises. The tourism industry is one of those industries where information and communication technology (ICT) is used at very high scale and is linked directly with the increased performance of services and tourism marketing. The main purpose of this study is to explore how the use of computer technology affects in enhancing the performance of the tourism enterprises (accommodation units, travel agencies and restaurants), how much it affects the efficiency of the enterprises and whether it fosters better decisions and higher income. The sample consisted of N = 208 participants, representatives of tourism enterprises concerned. The study is extended to five districts of Albania: in Tirana, Durres, Shkodra in Vlora and Saranda. The research instrument used is a questionnaire with 16 statements. Results have showed that the use of computers in their work significantly improves the performance, helps them to do their job faster, improves the quality of work etc. [ABSTRACT FROM AUTHOR]