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Existing dialogue corpora and models are typically designed under two disjoint motives: while task-oriented systems focus on achieving functional goals (e.g., booking hotels), open-domain chatbots aim at making socially engaging conversations. In this work, we propose to integrate both types of systems by Adding Chit-Chat to ENhance Task-ORiented dialogues (ACCENTOR), with the goal of making virtual assistant conversations more engaging and interactive. Specifically, we propose a Human <-> AI collaborative data collection approach for generating diverse chit-chat responses to augment task-oriented dialogues with minimal annotation effort. We then present our new chit-chat-based annotations to 23.8K dialogues from two popular task-oriented datasets (Schema-Guided Dialogue and MultiWOZ 2.1) and demonstrate their advantage over the originals via human evaluation. Lastly, we propose three new models for adding chit-chat to task-oriented dialogues, explicitly trained to predict user goals and to generate contextually relevant chit-chat responses. Automatic and human evaluations show that, compared with the state-of-the-art task-oriented baseline, our models can code-switch between task and chit-chat to be more engaging, interesting, knowledgeable, and humanlike, while maintaining competitive task performance., Comment: To appear in NAACL-HLT 2021

Existing conversational systems are mostly agent-centric, which assumes the user utterances would closely follow the system ontology (for NLU or dialogue state tracking). However, in real-world scenarios, it is highly desirable that the users can speak freely in their own way. It is extremely hard, if not impossible, for the users to adapt to the unknown system ontology. In this work, we attempt to build a user-centric dialogue system. As there is no clean mapping for a user's free form utterance to an ontology, we first model the user preferences as estimated distributions over the system ontology and map the users' utterances to such distributions. Learning such a mapping poses new challenges on reasoning over existing knowledge, ranging from factoid knowledge, commonsense knowledge to the users' own situations. To this end, we build a new dataset named NUANCED that focuses on such realistic settings for conversational recommendation. Collected via dialogue simulation and paraphrasing, NUANCED contains 5.1k dialogues, 26k turns of high-quality user responses. We conduct experiments, showing both the usefulness and challenges of our problem setting. We believe NUANCED can serve as a valuable resource to push existing research from the agent-centric system to the user-centric system. The code and data is publicly available at \url{https://github.com/facebookresearch/nuanced}., Comment: Findings of EMNLP 2021

We study a conversational recommendation model which dynamically manages users' past (offline) preferences and current (online) requests through a structured and cumulative user memory knowledge graph, to allow for natural interactions and accurate recommendations. For this study, we create a new Memory Graph (MG) <--> Conversational Recommendation parallel corpus called MGConvRex with 7K+ human-to-human role-playing dialogs, grounded on a large-scale user memory bootstrapped from real-world user scenarios. MGConvRex captures human-level reasoning over user memory and has disjoint training/testing sets of users for zero-shot (cold-start) reasoning for recommendation. We propose a simple yet expandable formulation for constructing and updating the MG, and a reasoning model that predicts optimal dialog policies and recommendation items in unconstrained graph space. The prediction of our proposed model inherits the graph structure, providing a natural way to explain the model's recommendation. Experiments are conducted for both offline metrics and online simulation, showing competitive results.

Despite the rapid development of natural language processing (NLP) implementation in electronic medical records (EMRs), Chinese EMRs processing remains challenging due to the limited corpus and specific grammatical characteristics, especially for radiology reports. In this study, we designed an NLP pipeline for the direct extraction of clinically relevant features from Chinese radiology reports, which is the first key step in computer-aided radiologic diagnosis. The pipeline was comprised of named entity recognition, synonyms normalization, and relationship extraction to finally derive the radiological features composed of one or more terms. In named entity recognition, we incorporated lexicon into deep learning model bidirectional long short-term memory-conditional random field (BiLSTM-CRF), and the model finally achieved an F1 score of 93.00%. With the extracted radiological features, least absolute shrinkage and selection operator and machine learning methods (support vector machine, random forest, decision tree, and logistic regression) were used to build the classifiers for liver cancer prediction. For liver cancer diagnosis, random forest had the highest predictive performance in liver cancer diagnosis (F1 score 86.97%, precision 87.71%, and recall 86.25%). This work was a comprehensive NLP study focusing on Chinese radiology reports and the application of NLP in cancer risk prediction. The proposed NLP pipeline for the radiological feature extraction could be easily implemented in other kinds of Chinese clinical texts and other disease predictive tasks.

Federated Learning allows for population level models to be trained without centralizing client data by transmitting the global model to clients, calculating gradients locally, then averaging the gradients. Downloading models and uploading gradients uses the client's bandwidth, so minimizing these transmission costs is important. The data on each client is highly variable, so the benefit of training on different clients may differ dramatically. To exploit this we propose Active Federated Learning, where in each round clients are selected not uniformly at random, but with a probability conditioned on the current model and the data on the client to maximize efficiency. We propose a cheap, simple and intuitive sampling scheme which reduces the number of required training iterations by 20-70% while maintaining the same model accuracy, and which mimics well known resampling techniques under certain conditions.

Collaborative personalization, such as through learned user representations (embeddings), can improve the prediction accuracy of neural-network-based models significantly. We propose Federated User Representation Learning (FURL), a simple, scalable, privacy-preserving and resource-efficient way to utilize existing neural personalization techniques in the Federated Learning (FL) setting. FURL divides model parameters into federated and private parameters. Private parameters, such as private user embeddings, are trained locally, but unlike federated parameters, they are not transferred to or averaged on the server. We show theoretically that this parameter split does not affect training for most model personalization approaches. Storing user embeddings locally not only preserves user privacy, but also improves memory locality of personalization compared to on-server training. We evaluate FURL on two datasets, demonstrating a significant improvement in model quality with 8% and 51% performance increases, and approximately the same level of performance as centralized training with only 0% and 4% reductions. Furthermore, we show that user embeddings learned in FL and the centralized setting have a very similar structure, indicating that FURL can learn collaboratively through the shared parameters while preserving user privacy.